Technical Support

GrizzlyIke wrote on 2/20/2015, 2:33 PM
I posted technical supoort questions re Vegas 13.0 through the Vegas "Help" menu. One was posted on Jan 29 and another on Feb 18. In each case I received a speedy reply acknowledging receipt of my questions. However, I have never received any answers. Has anyone had a similar experience? What am I doing wrong?

While I'm here does anybody know where I can get useful information on editing Sony's "Credit Roll"?


johnmeyer wrote on 2/20/2015, 3:00 PM
Tech support often takes months to respond.

Search this forum for answers on the credit roll operation.
Peter100 wrote on 2/20/2015, 3:33 PM
My experience with SCS support is very bad. I asked them a question on 12/19/2013 and received very general answer on 04/17/2014.
It's better to try their chat.
vkmast wrote on 2/20/2015, 5:58 PM
Live Chat: "Chat with customer service for your general support, sales, and registration questions."
I'm not sure that you get much Technical Support there, either.

TheHappyFriar wrote on 2/20/2015, 6:27 PM
Did you check the help file/manual for info on the credit roll? I never found it hard to use.
Peter100 wrote on 2/20/2015, 6:32 PM

Live Chat: "Chat with customer service for your general support, sales, and registration questions."
sounds as theoretically as
Technical support: "Can't find your answer online? Then send us your technical support question (English language only) and we will respond as soon as possible."
ASAP = 4 months :/

The only way to get any information from a living person from SCS in a reasonable time is the Chat. And I did managed to force SCS to give me better support via Chat than the Tech Support. That is my experience.
JackW wrote on 2/20/2015, 6:57 PM
What's your specific problem with credit roll? It should be pretty straight-forward to use, although a bit clunky if you're trying for special layouts.

GrizzlyIke wrote on 2/21/2015, 2:35 PM
I have two problems. I cannot edit a line without having to type the whole line over again. Is there some way to use normal editing procedures to correct a mistake? I find it easier to write everything in say, Word then copying the whole thing over. .My second problem/question is can you stop the roll when the last line becomes visible? I made a video a few years back, probable in Vegas 10 or before, which started out with a credit roll decribing what the video was about (retriever hunt test) and the roll stopped at the end. Is there another media generator I should be using?
Thanks for you help.
Steve Mann wrote on 2/21/2015, 9:03 PM
I really like Vegas for all things editing, but the Credits Roll is really, really bad. It's simple, almost too simple, but the text renders really crappy.

I use Videotagger ( It also has its bugs, but makes a much cleaner credit roll. And it's free.
dxdy wrote on 2/22/2015, 6:25 AM
Just be careful when installing videotagger ... they try and install half a dozen pieces of software leading up to the actual install.