Reyfox wrote on 3/19/2023, 2:50 PM

Log into your Magix account and make sure you do not have 2 activations. If so, deactivate one of them.

vkmast wrote on 3/19/2023, 3:15 PM

Check also that there are not two activations of the same device, which is known to happen. The VEGAS Pro 15 perpetual license allows simultaneous use/activations on two devices. (Ref. here, p.9.)

John-McCully wrote on 3/19/2023, 3:35 PM ?????

Problem is I also changed my email address and now we have a can or dead worms...

What to do? Is there a support person I might talk with?

I'm told as follows:

Serial number already used

The serial number you entered has already been used. You may have already registered. Registering again is not necessary. If you have any questions, please contact out technical support team:

John-McCully wrote on 3/19/2023, 3:36 PM

And thanks gentlemen...

vkmast wrote on 3/19/2023, 3:43 PM

@John-McCully try VEGAS Support, advice here

John-McCully wrote on 3/19/2023, 4:16 PM

Thanks a million vkmast. I have headed down that road and just a moment ago received confirmation that they are onto it, so we wait...

John-McCully wrote on 3/21/2023, 3:53 PM

Finally, back to normal, up and running. What a nonsense that was.That has to be the most time consuming annoying waste of time I have ever encountered.

Reyfox wrote on 3/21/2023, 4:09 PM

So what was the solution????

John-McCully wrote on 3/21/2023, 4:34 PM

Reyfox, you know what? I really don't know! What I do know is that it was a dreadful experience altogether and one I hope to quickly forget. I think they eventually reset something...