Marco. wrote on 8/7/2019, 4:46 AM

This is a known and logged issue.

ritsmer wrote on 8/7/2019, 4:50 AM

Thank you.


Grazie wrote on 8/7/2019, 5:04 AM

It comes . . and it goes . . . it comes and it . . goes. Seen this tidal flow over ten versions of VP. One option is to track down the Help file and copy it to desktop.

Grazie wrote on 8/7/2019, 5:10 AM

Just checked. VP16 working - VP17 crashes Vegas

vkmast wrote on 8/7/2019, 5:54 AM

Works here, but just in case as before vegas170.chm is IN Help Files here:

C:\Program Files (x86)\Sony\Shared Plug-Ins\Help Files OR C:\Program Files (x86)\VEGAS\Shared Plug-Ins\Help Files (See this thread)

frmax wrote on 8/7/2019, 6:25 AM

Confirmed. With vegas170.chm in C:\Program Files (x86)\VEGAS\Shared Plug-Ins\Help Files I have no issues (German version)

I9900K, RTX 2080, 32GB RAM, 512Mb M2, 1TB SSD, VEGAS Pro 14-20 (Post), Magix ProX, HitfilmPro
AMD 5900, RTX 3090 TI, 64GB RAM, 1 TB M2 SSD, 4 TB HD, VP 21 Post

Monitor LG 32UN880; Camera Sony FDR-AX53; Photo Canon EOS, Samsung S22 Ultra

ritsmer wrote on 8/7/2019, 7:09 AM

As Grazie proposed I made a shortcut to the vegas170.chm -file on the desktop. Clicked it and Help starts as expected - but when I start typing something into the index-field it disappears from the desktop (crashes).

Solution (Or rather a work-around):

1) Start HELP from a shortcut or from HELP in Vegas 17

2) Click Search and type something + Return

3) Now click Index - and now it does not crash any more.

Seems to be a lasting solution - even if I restart Vegas 17 and use Help/Index it seems not to crash any more 🙂

Edit1: Closed V17 and rebooted the machine - and Help/Index still does not crash. Quite a pesky error - and difficult to find when testing.