VEG files will not open after new install of program on new machine

j-v wrote on 11/4/2020, 9:48 AM

Which PC, Windows version, Program and buildnr., MediaInfo of sourcefiles and Project properties do you use?
Without that Info nobody can help you here.
Look here how to provide the Info: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

michael-harrison wrote on 11/4/2020, 10:33 AM

In addition, what is the exact message you're receiving?

James-Miller wrote on 11/4/2020, 11:08 AM

Error

Operating System
Platform: Windows 10.0 (64-bit)
Version: 10.00.19042
Language: English
System locale: English
User locale: English

Processor
Class: AMD Ryzen 7 3800XT 8-Core Processor
Identifier: AuthenticAMD
Number of processors: 16

Memory
Physical memory: 16,330.4 MB
Paging memory available: 19,274.4 MB

Application
Path: C:\Program Files\VEGAS\VEGAS Pro 16.0\vegas160.exe

Program: Vegas Pro 16 BN: 248

Trying to open an existing .veg file.

I am thinking that i need to move the original project folder somewhere??

James-Miller wrote on 11/4/2020, 11:12 AM

I also had NEW BLUE FX installed orginally and i reinstalled it on the new PC as well.

michael-harrison wrote on 11/4/2020, 11:24 AM

is E: a network drive?

James-Miller wrote on 11/4/2020, 11:30 AM

I think i found my issue.. I never saved my presets and such. Therefore, it might be looking for them and cannot find them???

James-Miller wrote on 11/4/2020, 11:46 AM

i can make a new file no problem

michael-harrison wrote on 11/4/2020, 11:48 AM

That shouldn't matter. Presets are applied when you choose them and become nothing more than the settings you would have changed.

Again, is E: a network drive? If yes, copy it local and see if it will open

James-Miller wrote on 11/4/2020, 11:56 AM

E is an external drive that i use for storage and i work from it too sometimes.

James-Miller wrote on 11/4/2020, 12:00 PM

i did cc one file to the local C drive and try it. No luck.

James-Miller wrote on 11/4/2020, 1:29 PM

I was able to find OFX presets on my back-up. where can I copy them to so that the program can see them?

James-Miller wrote on 11/5/2020, 5:02 AM

Is this the only support area for this product? I could not find a phone number on the site.

vkmast wrote on 11/5/2020, 5:56 AM

"Phone support has been suspended" and "this is not likely to change". Currently you need to try and contact VEGAS Support using this https://www.vegascreativesoftware.info/us/support/interview/ or click SUPPORT NEW at the top of this page and proceed.

Pre-sales and registration help is available via online live chat (see #6 here). (Not sure of tech support from there)

Dexcon wrote on 11/5/2020, 6:09 AM

Is this the only support area for this product? I could not find a phone number on the site.

Please remember that there is medical issue affecting most of the world right now and many companies around the world have working at home arrangements in place. Not all of those companies have phone contact facilities in place regardless of size. Vegas Creative Software is not alone in this predicament.