Hello. Sorry if that wasn't clear. Yes, I got the clear cache and tried that several times. It was the ONLY thing that worked when this occurred before.

Appreciate it.

So, does anyone have any other potential fixes for this? It appears in the link that vkmast provided, I do have the most current version of Pro 17 (build 452) and I can't get around this crash. I hate to do the upgrade to Pro 18 only to incur the cost and same issues. Appreciate any feedback on Pro 17 and also welcome any comments on the stability of Pro 18.

Is there actually a help desk for this is is THIS the help desk? lol

Thanks ahead all.

Eric

----  is THIS the help desk? lol

Please see Community rules 2.3 and 2.4.

In the past did you experience regular crashes? If not your current problem may be related to a recent MS update. VP18 is also affected. Magix will fix VP18 and most likely VP17.

If you had earlier problems list your system in your signature and provide media info on your video files.

Do not upgrade to VP18 without a thorough trial. VP19 may well be released later in the year.

Sorry I cannot be more helpful.

Thanks Vk. That helps answer that. I can't seem to find a way to actually get to technical help. A few months I go it was thrihht Magix and then when I tried again they said they don't handle Vegas.

I just tried through this site to navigate to technical support and it stops short. I don't see a way to send a trouble ticket.

Eric

The VEGAS Support process can be started by clicking "SUPPORT New" on the bar above your OP. The link was also in CR 2.4 that I linked to earlier. A user-created advice in this comment should help. Be sure to select the relevant option if/when you get to the "I need help with..." page.

And see also FAQs, e.g. https://www.vegascreativesoftware.info/us/forum/faq-vegas-pro-won-t-start-what-can-i-do--104784/

In the past did you experience regular crashes? If not your current problem may be related to a recent MS update. VP18 is also affected. Magix will fix VP18 and most likely VP17.

If you had earlier problems list your system in your signature and provide media info on your video files.

Do not upgrade to VP18 without a thorough trial. VP19 may well be released later in the year.

Sorry I cannot be more helpful.

In the past did you experience regular crashes? If not your current problem may be related to a recent MS update. VP18 is also affected. Magix will fix VP18 and most likely VP17.

If you had earlier problems list your system in your signature and provide media info on your video files.

Do not upgrade to VP18 without a thorough trial. VP19 may well be released later in the year.

Sorry I cannot be more helpful.

Thanks. I haven't used it in a few months but basically just got back to Vegas. I used years ago and rejoined last year. It did crash numerous times while opening a project. Then I stumbled on that CTRL SHIFT meneuver and it worked. Fast forward a few months to now and it will no longer load. Not from project file or just launching app. So, I was hoping yhe cache clear would be the answer again. Nope.

But I've cleared that, reinstalled, ran system tools as well. No luck.

Running on an I7, PC, 64GB Ram.

The VEGAS Support process can be started by clicking "SUPPORT New" on the bar above your OP. The link was also in CR 2.4 that I linked to earlier. A user-created advice in this comment should help. Be sure to select the relevant option if/when you get to the "I need help with..." page.

Thanks. That's exactly the link I used. After clicking the Ask support, I select technical issues, then vegas Pro it dead ends and sends to search problems. It doesn't not show what is in the post you just provided but I wouldn't be selecting "returns" as noted in those screenshots.

It does enable you to send or submit a support request. I just tested it again. Try and find the BLUE boxes to click.

But if you haven't checked some of the FAQs, please do so first.

It does enable you to send or submit a support request. I just tested it again.

But if you haven't checked some of the FAQs, please do so first.

I appreciate this but you are seeing something entirely different. At that exact spot, mine says "search solutions" on that button.

So you were not able to click "Search for other solutions" and proceed to click "Find a solution" and then see what I see??? All of this is in the advice I gave a link to.

I get to the point that says Find a solution which is more database search stuff. What I'm looking for is to specifically submit a trouble ticket and get a response from Sony to resolve this problem. I do appreciate all of the info but I'm beyond trying to search for various fixes. I'd just like some customer support on this. I really just like to install a product and have it work and this has been riddled with issues from the very first installation.

get a response from Sony to resolve this problem

You won't get a response from Sony as they aren't involved with Vegas software and haven't been for several years now.

I thought you'd understand my point. Whoever is handling it, I'm looking to subject a trouble ticket is all I mean and the website gets me nowhere but to the search stuff we've mentioned. Let me ask it a more direct way, is there a way to simply submit a help ticket for Vegas Pro 17? And if so, would you or some have the direct link to do so? This has been the most frustrating experience ever.

It's there, please look more carefully to submit a support ticket.
https://www.vegascreativesoftware.info/us/support/interview/

Technical problems/ Vegas Pro/ blue box ("search for other solutions") then type in anything

At the bottom you will see where you can make a request.

Finally, the missing element. Nobody had ever yet said you need to basically make a fake search item in order to get to that screen. There is nothing intuitive about that.

Thank you sir.

Eric

"Nobody said"? Did you not see "Please describe the issue"? Clicking a "?" usually gives even more advice.

My question from the beginning was how to submit a simple trouble ticket. Not going to go back and forth but I've seen this type thing before, more about questioning the questioner than helping. I'm a common sense guy and had I been the one describing this to someone new with an issue, I would have said hey, go to this link, click here, when the search comes up, it's kinda tricky. Just type anything in the search and the next screen then reveals the submit ticket button down near bottom. Very easy. Instead, you were looking for reasons to not answer even the reference to "Sony won't respond" when it was perfectly evident that I just meant the folks who DO own it. Even your response here does not say anything useful with the quote "please describe the issue". What I wanted was to get to the submit trouble ticket. Later.

I can see how this is non-intuitive though personally didn't get stuck when I had to file a request myself. I think people here are trying to help in good faith, so perhaps we can leave it at that and hopefully Eric gets the support he needs.