Comments

fr0sty wrote on 8/23/2021, 4:46 PM

Gary said you'd be grandfathered in if you bought your sub before the change.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

janndk wrote on 8/24/2021, 12:25 AM

Gary said you'd be grandfathered in if you bought your sub before the change.

Gary said that I can keep what "already used over the 50GB limit". I haven't used over 50GB yet.

gary-rebholz wrote on 8/24/2021, 3:17 PM

@janndk, I'll repeat again what I said above...in VP18 this feature was a beta feature. Beta features often change before final release. No one was promised 100GB. The feature changed to 50GB for final release. Because we recognize that some beta users may have already used over 50GB, we've grandfathered you in and you get to keep the 100GB that you had. So I'm not sure why you continue to publish posts about this as if you have somehow been harmed by these events. You have not been. You are whole. You have your 100GB. Perhaps we can now agree to stop wasting space and time in this thread on that issue.

I'll address the "latest case" that you link above on that thread.

janndk wrote on 8/24/2021, 4:31 PM

@janndk, I'll repeat again what I said above...in VP18 this feature was a beta feature. Beta features often change before final release. No one was promised 100GB. The feature changed to 50GB for final release. Because we recognize that some beta users may have already used over 50GB, we've grandfathered you in and you get to keep the 100GB that you had. So I'm not sure why you continue to publish posts about this as if you have somehow been harmed by these events. You have not been. You are whole. You have your 100GB.

Hub ended as a beta, but was promised as a new real feature in VP18. Ask your marketing people what they wrote, if you don't believe me. Anyway, that's enough about this topic.

If you haven't figured it out yet, I can reveal that the GBs in my Hub aren't the issue here - but misleading marketing in general (there are other earlier unsolved cases than these!), lack of information, and especially bad and arrogant customer service.

Perhaps we can now agree to stop wasting space and time in this thread on that issue.

Sure. I really wish all the best for Vegas Pro and for the team, as I hope to be able to keep using it also in the future. Amazing work done by a small team. Best video editor ever! But the point is, that I'm truly worried about VPs future if the company behind is not to be trusted but swings as the wind blows.

I'll address the "latest case" that you link above on that thread.

Thanks :-)

vkmast wrote on 8/24/2021, 5:03 PM

I agree with @gary-rebholz and am closing this thread.