Video preview is EXTREMELY SLOW

Jaime-Castelltort wrote on 4/16/2020, 1:34 AM

I have just purchased Vegas Pro Edit. I am working with it, and the preview pane is terribly slow, even at one quarter. It is totally unusable for edition because I have no way to check how stuff is going. My computer is 16GB, i7 processor, Nvidia graphics card, I dont remember the exact model right now, however, I have always used AE, Premier, Filmora, Shotcut and I finally decided to purchase Vegas Pro but I cannot get things done. Never had this issue with all the other software. I am unable to find a link to get customer support either. So, please, I do appreciate if I can get proper assistance as this is starting to get annoying. I just checked everything to a quarter and when clicking on Play, the CPU goes to 100% in Task Manager.

Comments

fifonik wrote on 4/16/2020, 1:53 AM

You should read FAQ first (the most possible issue is your GPU driver or your footage. Unfortunately, as you have not provided any information it is not possible to give proper advice).

As per contacting Magix, you need to click Support at the top, then "Ask Support", "Technical problems", "Vegas Pro", "Search for other solutions" then do search, and only after that you will see button "Send a support request" at the bottom. I know, this is strange. I also spent too much time to find it for the first time (sure, I can add the link to bookmarks, but I do not know simpler way to find the support form).

Last changed by fifonik on 4/16/2020, 1:59 AM, changed a total of 4 times.

Camcorder: Panasonic X920

Desktop: MB: MSI B450M MORTAR TITANIUM, CPU: AMD Ryzen 3700X (not OC), RAM: G'Skill 16 GB DDR4@3200 (not OC), Graphics card: MSI RX580 8GB (factory OC), SSD: Samsung 970 Evo+ NVMe 500MB (OS), HDDs: Seagate & Toshiba 2TB, OS: Windows 10 Pro 1909

NLE: Vegas Pro [Edit] 11, 12, 13, 15, 17

Jaime-Castelltort wrote on 4/16/2020, 2:00 AM

Thanks for the reply. Sorry to bother, the FAQ you mean in this forum? I have Nvidia geforce 840M. I will start looking at the FAQ, as I don't want to lose my money like this.

fifonik wrote on 4/16/2020, 2:27 AM

Yes, I'm talking about FAQ in the forum. This information is also required.

Knowing your GPU model without knowledge what footage you trying to edit does not help much.

Camcorder: Panasonic X920

Desktop: MB: MSI B450M MORTAR TITANIUM, CPU: AMD Ryzen 3700X (not OC), RAM: G'Skill 16 GB DDR4@3200 (not OC), Graphics card: MSI RX580 8GB (factory OC), SSD: Samsung 970 Evo+ NVMe 500MB (OS), HDDs: Seagate & Toshiba 2TB, OS: Windows 10 Pro 1909

NLE: Vegas Pro [Edit] 11, 12, 13, 15, 17

Jaime-Castelltort wrote on 4/16/2020, 2:28 AM

UPDATE: I downloaded Nvidia Experiencia which is some sort of software that checks your GPU driver and updates it. I was using a driver from 2017. After that, I am now using a driver from 2020. It improved the issue like 30%. Still, not the desired performance, maybe there is some sort of configuration that can be improved, but definitely the driver updated helped a lot.

j-v wrote on 4/16/2020, 3:02 AM

Which version and buildnr. of Vegas Pro Edit do you use?
What are your projectproperties?
What is the MediaInfo of your sourcefiles?
Show us a screenshot of your interface at the moment the preview is slow>
 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17,18 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 451.77 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

Jaime-Castelltort wrote on 4/16/2020, 3:10 AM

Sorry I didnt added all the details.

Vegas Pro 17.0 build 421

Project properties: looking for social media video: 1080x1080px - 29.970 fps. Disabled resampling as per another thread I was reading. The sources files are 1920x1080. I have to make some resizing. BTW, what is the correct way to resize videos to match my project? The crop & pan option has a strange behaviour. A couple of years ago, it was very easy resizing with the trackmotion for the clips in the timeline, now, I am no longer sure how to resize the clips in the timeline. They are not filling the space of my project 1080x1080. I don't knnow, but it seems like version 14 or 15 that I used before was a little bit easier to do simple stuff.

j-v wrote on 4/16/2020, 4:26 AM

The crop & pan option has a strange behaviour. A couple of years ago, it was very easy resizing with the trackmotion for the clips in the timeline, now, I am no longer sure how to resize the clips in the timeline. They are not filling the space of my project 1080x1080. I don't knnow, but it seems like version 14 or 15 that I used before was a little bit easier to do simple stuff.

Nothing changed but it all depends on your settings made on the left site of the Pan/Crop window, look

But to give maybe some help we need also a screenshot of what I did ask you before: "Show us a screenshot of your interface at the moment the preview is slow " like I show you here:

 

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17,18 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 451.77 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

Jaime-Castelltort wrote on 4/16/2020, 5:06 AM

Right now after some hours I am rendering. I am going to list all the items. I do appreciate your assistance with this. I really like Vegas Pro over all other software, but it seems that is was for older versions.

Now:

1. Playback preview went back to being very very bad. I am uunable to properly see what I am doing on my video editing. Updated Nvidia driver. Disabled resampling. Changed preview to one quarter. All of that only improved like 25% at the beginning. At the end the preview issue was worst and the software was always "Not responding" for a couple of seconds. I had to wait for it not to crash so I can continue working.

2. When trying to use Crop/Pan to resize a video clip to match the project size, it show two black bars at the top and at the bottom. The footages are 3840x2160 and the project is 1080x1080. Made it using Track Motion, but I know it is not the correct way because it affects all the clips in that track. Look how it is when trying to resize with Crop/Pan:

If you see, I am making the square smaller so the clip gets bigger and fill the 1080x1080 so I can reposition also. It is not happening. The behaviour is really weird. It seems that my IQ is not that good to figure out how to resize my clips to fill the project space (1080x1080).

3. Working with titles and texts is very complicated. I just want to achieve basic text animations with IN-animation and OUT-animation. I tried the POPUP animation under Media Generators -> Titles and Text, but I cannot figure out how to make the POPUP animation for the text to go OUT. It seems that it only works for IN-animations. Maybe I am missing something. At the end I had to manually edit all my texts with masks to make some type of in and out animations for text using keyframes and masks.

4. Text background fills the entire space of the video. I just needed some background for the text to make some sort of lower third. at the end had to use masks again. I spent around 5 to 6 hours editing a simple video.

5. Rendering using MAGIX AVC/AAC MP4, resulted in a huge file. 50MB for a short 1080x1080 video. The duration is around 35 seconds. When doing the same with other software, I was able to render 15MB to 20MB files on the same type of video.

OS: Windows 10 64bit

Vegas Pro 17.0 build 421

Project properties: looking for social media video: 1080x1080px - 29.970 fps

GPU: Nvidia Geforce 840M. Updated to recent drivers.

All the tutorials I find on youtube never talk about the issues I am having. I look for: "text animations" and they never show how to use the built in animations and if they have OUT animations. Tried to look if there was a way to modify that, but, well, it seems complicated to my intelligence level.

j-v wrote on 4/16/2020, 5:45 AM

1. What is the amount of available Memory and what type of memory is installed.
Also could this be as a result the memory is not refreshing itself. All is to see and sometimes controlled with the Taskmanager

2. Use the Pan/Crop the right way, that is to manipulate with the buttons on the left side of that window(1). And you can type in (2) the crop size

3,4. No idea what you are doing but it is also possible to use the Legacy Text editor

5. You do not tell which template you use.
What is the exact driverversion number?

It has to be 442.19 the Nvidia Studio driver

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17,18 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 451.77 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

fifonik wrote on 4/16/2020, 6:23 AM

> Nvidia geforce 840M

> The footages are 3840x2160

Sorry, but your GPU does not support HW Encoding & Decoding, so, you will not have realt-ime preview on your system. You can try to turn on Legacy GPU support and check if this helps a little. But I would not expect miracle.

Last changed by fifonik on 4/16/2020, 6:25 AM, changed a total of 2 times.

Camcorder: Panasonic X920

Desktop: MB: MSI B450M MORTAR TITANIUM, CPU: AMD Ryzen 3700X (not OC), RAM: G'Skill 16 GB DDR4@3200 (not OC), Graphics card: MSI RX580 8GB (factory OC), SSD: Samsung 970 Evo+ NVMe 500MB (OS), HDDs: Seagate & Toshiba 2TB, OS: Windows 10 Pro 1909

NLE: Vegas Pro [Edit] 11, 12, 13, 15, 17

Jaime-Castelltort wrote on 4/16/2020, 6:36 AM

> Nvidia geforce 840M

> The footages are 3840x2160

Sorry, but your GPU does not support HW Encoding & Decoding, so, you will not have realt-ime preview on your system.

Ok, is there a workaround for this? I mean, maybe using lower resolution footages and some type of configuration? Anything to improve this will work. Maybe disable HW encoding and decoding?

1. What is the amount of available Memory and what type of memory is installed.
Also could this be as a result the memory is not refreshing itself. All is to see and sometimes controlled with the Taskmanager

2. Use the Pan/Crop the right way, that is to manipulate with the buttons on the left side of that window(1). And you can type in (2) the crop size

3,4. No idea what you are doing but it is also possible to use the Legacy Text editor

5. You do not tell which template you use.
What is the exact driverversion number?

It has to be 442.19 the Nvidia Studio driver

 

After a lot of research, I found that I could add transitions to the texts. That fixes the in and out animations on texts.

Regarding the driver, this is what Nvidia recommends me using the Nvidia Experience software. The one you say is not compatible:

Regarding my memory, this is what I have:

 

Jaime-Castelltort wrote on 4/16/2020, 6:38 AM

I think memory is OK, what I see is that the CPU goes to 100% when I try to preview.

j-v wrote on 4/16/2020, 7:06 AM

I think memory is OK, what I see is that the CPU goes to 100% when I try to preview.

You said you had an i7 but that says nothing, which type precise?
Nvidia thinks you are a gamer, but follow the advice of Vegas developpers to use the special Studio drivers for video editting with Vegas.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17,18 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 451.77 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

fifonik wrote on 4/16/2020, 7:09 AM

I already suggested Legacy GPU support option. You can also try to use iGPU for decoding (you may need to find proper Intel driver for this).

Then -- use proxy for your footage.

P.S. You have not provided info that was requested many times already. Resolution and fps is not enough. It might be some other issues with your footage like VFR for example.

Camcorder: Panasonic X920

Desktop: MB: MSI B450M MORTAR TITANIUM, CPU: AMD Ryzen 3700X (not OC), RAM: G'Skill 16 GB DDR4@3200 (not OC), Graphics card: MSI RX580 8GB (factory OC), SSD: Samsung 970 Evo+ NVMe 500MB (OS), HDDs: Seagate & Toshiba 2TB, OS: Windows 10 Pro 1909

NLE: Vegas Pro [Edit] 11, 12, 13, 15, 17

Jaime-Castelltort wrote on 4/16/2020, 7:38 AM

I think memory is OK, what I see is that the CPU goes to 100% when I try to preview.

You said you had an i7 but that says nothing, which type precise?
Nvidia thinks you are a gamer, but follow the advice of Vegas developpers to use the special Studio drivers for video editting with Vegas.

I tried installing the driver you suggested and Nvidia didnt complete the installation due to incompatibility:

I already suggested Legacy GPU support option. You can also try to use iGPU for decoding (you may need to find proper Intel driver for this).

Then -- use proxy for your footage.

P.S. You have not provided info that was requested many times already. Resolution and fps is not enough. It might be some other issues with your footage like VFR for example.

Enabled Legacy GPU option.

Using proxy for footages - will try that. I had to Google what it was and looks like a good option. When creating proxies, they will automatically replace the clips in the timeline?

About the P.S. that there is info that has not been provided, I am not sure what else I can provide. This is what I get when I see my footages details:

j-v wrote on 4/16/2020, 7:47 AM

A strange error message of Nvidia about the compability of your Windows version, are you sure you are using Windows 10?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17,18 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 451.77 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

Jaime-Castelltort wrote on 4/16/2020, 7:54 AM

A strange error message of Nvidia about the compability of your Windows version, are you sure you are using Windows 10?

100% sure. Windows 10, 64 bit. The processor spexifications will take me some time to get them. I have been awake all night and I need some sleep now. I will be back in a couple od hours. I am not sure if you work for Magix or what, but I really do appreaciate your assistance. I will try a new project, using proxies and all what we discussed here to see if I can have a proper work performance. Almost all my other issues are solved thanks to you two. Now I feel like I need some sort of tweaking to make things work fine.

andyrpsmith wrote on 4/16/2020, 7:59 AM

As you are using 3840 x 2161 you will need to access the internal tab under options by using shift when clicking the options. You need to change the setting for min X Resolution for auto create (video proxy) to 3840 as the default is 4097. this will tell vegas to auto create video proxy files. To use the proxy files during preview you must use preview mode from the tab above the preview screen, set it to full for best picture. Also set video ram preview to 0. The compound so4 works well with good GPU cards to accelerate the preview. I have an i5 and 16GB of ram + 1080Ti card. I use the game drivers and have not had any issues. Vegas never uses more than 50% of installed ram for some reason. using more than the default amount of preview ram seems to reduce performance that is why I set it to 0. Your GeForce 840M (reased 2014) is useless for video acceleration.

 

 

Jaime-Castelltort wrote on 4/17/2020, 2:27 AM

As you are using 3840 x 2161 you will need to access the internal tab under options by using shift when clicking the options. You need to change the setting for min X Resolution for auto create (video proxy) to 3840 as the default is 4097. this will tell vegas to auto create video proxy files. To use the proxy files during preview you must use preview mode from the tab above the preview screen, set it to full for best picture. Also set video ram preview to 0. The compound so4 works well with good GPU cards to accelerate the preview. I have an i5 and 16GB of ram + 1080Ti card. I use the game drivers and have not had any issues. Vegas never uses more than 50% of installed ram for some reason. using more than the default amount of preview ram seems to reduce performance that is why I set it to 0. Your GeForce 840M (reased 2014) is useless for video acceleration.

 

 

Not sure where the "internal tab" is located. I tried holding shift while clicking the Options menu, but cannot find something related to "internal".

Went to the "Preference" option, but cannot find anything related to internal tab or proxy configuration.

vkmast wrote on 4/17/2020, 2:32 AM

Go to Options/Preferences but hold down Shift as you click on Preferences, not options as mentioned in thé quoted comment.

Jaime-Castelltort wrote on 4/17/2020, 2:35 AM

Well, after reading I found out that I should hold shift while clicking on Options and while still keep holding shift, click on Preferences. Changed that. Will go ahead a try.

Jaime-Castelltort wrote on 4/17/2020, 2:36 AM

Go to Options/Preferences but hold down Shift as you click on preferences.

Thanks a lot for you assistance. I am surprised by this community. Regards.

LongIslanderrr wrote on 4/17/2020, 4:06 AM

Select all than Right click all your files in the project media tab and select "create video proxy". After that use preview quality as "preview draft" and vegas will use the proxy file which results and buttery smooth timeline performance.

3POINT wrote on 4/17/2020, 12:48 PM

Keep in mind that generating proxies takes some time and set preview to preview full when you still want to recognize something in the preview.