What’s the EMAIL to send Error Reports to?

vkmast wrote on 8/27/2019, 5:28 AM

AFAIK, the latest update (by Nick Hope on Oct. 25, 2018) is in this post

https://www.vegascreativesoftware.info/us/forum/how-to-send-error-reports-using-the-problem-reporting-service-prs--103727/

Grazie wrote on 8/27/2019, 5:53 AM

@vkmast - Read it. Still no resolution. I’m at a loss.

vkmast wrote on 8/27/2019, 6:36 AM

@Grazie you don't get any reports? Or the email in the Post Nick updated does not work?

Grazie wrote on 8/27/2019, 6:50 AM

@vkmast - Error Reports yes. No auto email. My solution was to follow @VEGAS_EricD original suggestion which is:

1) Fill in a Customer Support Ticket.

2) Wait for response from MAGIX in my GMAIL Account.

3) Search for the ERROR report ZIP, after previously had it displayed to me.

4) Copy Paste the # number of the Ticket, write a further reply.

5) Attach the ZIP - oh yeah, and send it!

Nothing automatic there.

Grazie wrote on 9/2/2019, 2:42 AM

@vkmast - Hi! New Error and Report "ErrorReport-4.zip". I did the CST Tango as above. Waiting on reply. What I've noticed is that this NEW Ticket is part of that Previous OLD CST Ticket. Why? Magix has to know what it's doing? Yes?

Grazie wrote on 9/2/2019, 2:46 AM

@vkmast - I've now received a further NEW Ticket Number for this report. Attached, again, the ErrorReport-4.zip.

Great fun!

G

vkmast wrote on 9/2/2019, 3:34 AM

@Grazie your issue reported.

I'm enjoying this as much as you!

VEGASDerek wrote on 9/4/2019, 2:17 PM

All that simply needs to be done when the Error Report dialog displays from a crash is to press the send button. We would also love it if you included you name, email address and a description of the problem in the text box on the dialog before sending, but that is optional.

Grazie wrote on 9/4/2019, 2:29 PM

@VEGASDerek - Have you had experience of doing this?

fr0sty wrote on 9/4/2019, 4:17 PM

They get the error reports, no need to email them separately.