Why am I seeing black frames in preview and export?

afarley wrote on 12/29/2020, 3:04 AM

I'm using Movie Studio 17.0 Platinum, Build 204. I'm seeing frequent black frames in preview and in the rendered video. I've read posts going back to Movie Studio 13 but none of them seem to fix my issue.

My instinct is that this is a bug, and no work-around should be required; Movie Studio should simply not display black frames in preview or in rendered footage unless there's something wrong with the video itself (which there isn't, because it plays fine in other viewers and I don't have this issue in Adobe).

Is there a way to report an issue to the company? I can't see any way to open a support ticket.

My system is: RTX2070 GPU, i5-4460, 16GB RAM, Windows 10 Home. I'm using a licensed version of Movie Studio 17.0 Platinum, not a pirated version.

Comments

EricLNZ wrote on 12/29/2020, 3:26 AM

It's probably a GPU problem. Media info please as per this instruction https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Once we have it we can start to work through what might be causing your problem and how to solve it.

afarley wrote on 12/29/2020, 3:28 AM

General
Complete name                            : E:\VTCVideo\Accurate Counts\Charleton Masonic at Access Rd.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (isom/avc1/mp42)
File size                                : 197 MiB
Duration                                 : 30 min 0 s
Overall bit rate                         : 919 kb/s
Movie_More                               : DEMO1
Encoded date                             : UTC 2019-05-02 17:50:41
Tagged date                              : UTC 2019-05-02 17:50:41
Origin                                   : NOVATEK

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L5.1
Format settings                          : CABAC / 1 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 1 frame
Format settings, GOP                     : M=1, N=5
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 30 min 0 s
Bit rate                                 : 819 kb/s
Width                                    : 640 pixels
Height                                   : 480 pixels
Display aspect ratio                     : 4:3
Frame rate mode                          : Constant
Frame rate                               : 10.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.267
Stream size                              : 176 MiB (89%)
Language                                 : English
Encoded date                             : UTC 2019-05-02 17:50:41
Tagged date                              : UTC 2019-05-02 17:50:41

vkmast wrote on 12/29/2020, 3:50 AM

 I can't see any way to open a support ticket.

Do you see "SUPPORT new" at the top? A user-created tutorial here. (More advice in the same thread.)

afarley wrote on 12/29/2020, 3:59 AM

@vkmast yikes... it's kind of disturbing that a tutorial is necessary to reach support. I do understand that you're not an employee though so I appreciate the help.

afarley wrote on 12/29/2020, 4:02 AM

I've just submitted a support request, I'll post back here when I have more information.

EricLNZ wrote on 12/29/2020, 8:28 PM

@afarley While you are waiting for Support go to Options/Preferences and the File I/O tab. Tick the legacy AVC option to see if that makes any difference and report back.

afarley wrote on 12/29/2020, 10:39 PM

@EricLNZ setting the legacy AVC option seems to have helped. I will test with a few more videos.