Comments

Dexcon wrote on 5/25/2020, 7:33 AM

Please understand that this is a user forum and not a support website. You will need to contact Vegas Pro sales directly via one of the avenues shown here:

https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-get-help-and-support-for-vegas-pro--104781/

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 16, 17, 18, 19, 20 & 21, HitFilm Pro 2021.3, DaVinci Resolve Studio 18.5, BCC 2023.5, Mocha Pro 2023, Ignite Pro, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

vkmast wrote on 5/25/2020, 7:50 AM

The stock advice you'd get using https://support2.magix.com/customer/en/request and describing your problem as "credit card" is as follows:

"Why am I having problems ordering with a credit card?

Please be aware that our online Webstore is based in Germany and requires an international payment. If there are problems with ordering, then we recommend to check with your card provider and make sure that they allow international payments.
If that does not help, then we recommend to try a different card or payment method, like Paypal.
"

If you want to confirm the cause, please ask MAGIX (as @Dexcon suggests) e.g. using the request link.