Won't Install on Computer

Photographer wrote on 6/4/2019, 9:21 AM

I downloaded the trial version of Movie Studio Platinum 16, but for whatever reason, it won't install. I have version 15 and it works perfectly. Can anyone assist me please?

I have an HP Envy computer with an Intel i7 8550U CPU 1.80 GHz processor. The computer is only two years old, so I can't imagine that being an issue.

Thank you.

Comments

vkmast wrote on 6/4/2019, 9:46 AM

System requirements here:

https://www.vegascreativesoftware.com/us/vegas-movie-studio/specifications/#productMenu

It's #3 in the general FAQ:

https://www.vegascreativesoftware.info/us/forum/faq-vegas-pro-won-t-start-what-can-i-do--104784/

 

Photographer wrote on 6/4/2019, 10:12 AM

System requirements here:

https://www.vegascreativesoftware.com/us/vegas-movie-studio/specifications/#productMenu

It's #3 in the general FAQ:

https://www.vegascreativesoftware.info/us/forum/faq-vegas-pro-won-t-start-what-can-i-do--104784/

 

Thank you for getting back to me. I really appreciate that. I see from the first link you provided that a system requirement is a 2.5 GHz processor. That is bigger than mine. I suppose that since my processor is smaller, it won't install. Is that correct?

MagixDerek wrote on 6/4/2019, 10:21 AM

It should still install. What is the specific error that you are seeing?

Photographer wrote on 6/4/2019, 11:24 AM

It should still install. What is the specific error that you are seeing?

Actually, it doesn't give any error messages. After you select the programs I wish to download, I click install. The little blue wheel within the window starts to turn indicating it's installing, then very shortly after the wheel stops turning, and it shows 0% installed, and the continue button highlights. So nothing, in affect, happens. I let it sit for the longest time and no changes to see if it is loading, and no changes. I re-downloaded the trial software again, and the same happens. Strange, to say the least. I figured if there was an issue with the computer processor not being supported, a message of such would have appeared, or should have appeared.

j-v wrote on 6/4/2019, 12:47 PM

Maybe your computer safety option does not allow other program s to install something.
Go to your Documents where in the Magix Downloads/Installationmanager location your install file will be stored and try to install it by hand,

met vriendelijke groet
Jan

Camera : Pan X900,GoPro Hero7 Hero Black
Desktop :AsRock Z270 Pro4, W10 , i7 7700K 4.2Ghz,16 DDR4 GB RAM, Gef. GTX 1050 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362, CPU i7 7700HQ, 16 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).
Both Nvidia GPU's have driver version 430.86 Studio Drivers
TV      :LG 4K 55EG960V

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Photographer wrote on 6/4/2019, 1:54 PM

Maybe your computer safety option does not allow other program s to install something.
Go to your Documents where in the Magix Downloads/Installationmanager location your install file will be stored and try to install it by hand,

It doesn't allow me to go that far where 16 is creating files to download to.

vkmast wrote on 6/4/2019, 2:02 PM

Instead of the FAQ I mentioned earlier, you should check this one

https://www.vegascreativesoftware.info/us/forum/faq-why-can-t-i-install-vegas-pro--104783/

j-v wrote on 6/4/2019, 2:10 PM

It doesn't allow me to go that far where 16 is creating files to download to.

This I can't get, I was not speaking to do that in this project or file, but as an easier way to use that kind of GOPro 7 files in the future, so they edit easier in Vegas 16 in the future.
Once you made a file you cannot change it for editing besides through converting.

 

met vriendelijke groet
Jan

Camera : Pan X900,GoPro Hero7 Hero Black
Desktop :AsRock Z270 Pro4, W10 , i7 7700K 4.2Ghz,16 DDR4 GB RAM, Gef. GTX 1050 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362, CPU i7 7700HQ, 16 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).
Both Nvidia GPU's have driver version 430.86 Studio Drivers
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

vkmast wrote on 6/4/2019, 2:35 PM

@j-v re GoPro files, this thread or this one?

Photographer wrote on 6/4/2019, 2:45 PM

It doesn't allow me to go that far where 16 is creating files to download to.

This I can't get, I was not speaking to do that in this project or file, but as an easier way to use that kind of GOPro 7 files in the future, so they edit easier in Vegas 16 in the future.
Once you made a file you cannot change it for editing besides through converting.

 

? GoPro 7 files? I didn't say anything about that. All i want to do is to install Platinum 16 from the downloaded trial version file

j-v wrote on 6/4/2019, 2:56 PM

@vkmast and @Photographer,

Sorry, my comment was a mistake and I confused it with my answers on the Pro forum to which @vkmast linked to. 😕😕😕

met vriendelijke groet
Jan

Camera : Pan X900,GoPro Hero7 Hero Black
Desktop :AsRock Z270 Pro4, W10 , i7 7700K 4.2Ghz,16 DDR4 GB RAM, Gef. GTX 1050 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362, CPU i7 7700HQ, 16 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).
Both Nvidia GPU's have driver version 430.86 Studio Drivers
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

vkmast wrote on 6/4/2019, 4:12 PM

See https://www.vegascreativesoftware.info/us/forum/faq-where-can-i-download-vegas-pro-and-other-vegas-software--104782/ section 5. Direct links. Read the first paragraph there and see the installer options under the heading Vegas Movie Studio 16:

Vegas Movie Studio 16 Platinum download manager or Vegas Movie Studio 16 Platinum Update 1 (build 109).

Read also section 2, 2nd paragraph there. And note section 3 in the FAQ.

Photographer wrote on 6/4/2019, 5:57 PM

See https://www.vegascreativesoftware.info/us/forum/faq-where-can-i-download-vegas-pro-and-other-vegas-software--104782/ section 5. Direct links. Read the first paragraph there and see the installer options under the heading Vegas Movie Studio 16:

Vegas Movie Studio 16 Platinum download manager or Vegas Movie Studio 16 Platinum Update 1 (build 109).

Read also section 2, 2nd paragraph there. And note section 3 in the FAQ.

I will give it another try based on the info from the link you gave me. Thanks. I will let you know how it turns out. If it doesn't work, I will have to confirm that it has something to do with my processor not being fast enough. What else could I assume.

Edit: Just to let you know, no dice. It didn't work. This is a screen shot of that comes up. The wheel on the left of the program supposedly being downloaded stopped turning. 0% shows to the right, and the the button continue in highlighted. It just won't install. Darn nuisance.

Downloaded and tried Microsoft Fix it. That didn't work either.

vkmast wrote on 6/4/2019, 6:03 PM

You could also consider checking some of the other points in the FAQ. And not that it matters here, but now you are trying VPro instead of VMSP.

EricLNZ wrote on 6/4/2019, 6:54 PM

Looks like a download problem, not an installation problem?

MagixDerek wrote on 6/5/2019, 9:55 AM

Looks like a download problem, not an installation problem?

That's what I'm thinking. Something is blocking the download manager from getting the files needed for installation.

vkmast wrote on 6/5/2019, 10:42 AM

Has the OP tried the Vegas Movie Studio 16 Platinum Update 1 (build 109) or (mirror) installer? Turned off antivirus software?

Photographer wrote on 6/5/2019, 11:49 AM

Looks like a download problem, not an installation problem?

That's what I'm thinking. Something is blocking the download manager from getting the files needed for installation.

You comment got me to thinking. Windows Defender was blocking it. I deactivated it, and everything installed as it should. Well, I will say this, Windows Defender is doing it's job. I just have to remember to turn it off the next time I have this issue.

vkmast wrote on 6/5/2019, 11:52 AM

@Photographer thanks for coming back and confirming the solution.

Photographer wrote on 6/5/2019, 11:54 AM

To All Who Helped.

The problem has been solved. MagixDerek got me to thinking when he mentioned that something must be blocking it. It never dawned on me that perhaps my virus protection program is doing that. So, I turned it off, an sure enough, everything loaded as it should. Now I have two programs to check out. Movie Studio 16 Platinum, and Vegas Pro 16. Thanks for all of your help guys.

Cheers

Photographer wrote on 6/5/2019, 12:20 PM

@Photographer thanks for coming back and confirming the solution.

You're welcome. I really thank you and others for pitching in to help. I really appreciate it very much.