Always crashes on video render. Useless Vegas support.

nex-54 wrote on 4/17/2019, 10:36 PM

He everyone.

My movie studio suite 16 crashes on video render(for videos longer than about 10 mins). There is no specific place when it crashes. It may be 4% of render or 80%.

Vegas support said it is because of my old Intel video drivers. I have updated drivers to the last version, but it still crashes. Vegas support team can't help me with this issue for several months and don't want to return the money. It is totally surprising to me. I think it is a good idea to download a cracked version of Vegas products before buying them.

Here is the last comment form Vegas support: "The error message is still showing the crash faulting ig75icd64.dll which is associated with OpenGL(R) Driver for Intel(R) Graphics Accelerator.".

Does anyone have the same issue?

Comments

FayFen wrote on 4/17/2019, 10:58 PM

So, what you are saying that since you installed VMS16, you never was able to render a single video in several months?

nex-54 wrote on 4/17/2019, 11:03 PM

Thanks for the comment. I have updated the post.

Short videos like several minutes are fine. But it crashes on 20 minutes video.

I figured out this after several weeks and wrote to support to get help.

FayFen wrote on 4/17/2019, 11:24 PM

Still not much info, what are your source videos? what FX's you use? how complex ...

Crashes can be from 268.5 different reasons...

nex-54 wrote on 4/17/2019, 11:32 PM

Sorry, I don't know what kind of info is important, I'm new in video editing, I just want to use software for that I paid :-)

It is screen recording with bandicam + face recording on green screen(from newBlueFx) from galaxy s8 in the corner(picture in picture).

Eagle Six wrote on 4/18/2019, 10:34 AM

@nex-54 you may want to try this.....

1. Go to Options > Preferences > Video tab. In 'GPU acceleration of video processing' change that to 'Off'.

2. Go to Projects > Render As. From the left window (Formats) select 'MAGIX AVC/AAC MP4'. From the window on the right (Templates) select any of the 'Internet' type templates that best matches your source media resolution and frame rate. Then click on 'Customize Template'. In the window that appears make sure 'Encode mode:' is set to 'Mainconcept AVC'. After changing the location for the render and the file name of the render, press OK.

Does this then finish rendering your 20 minute project? If not, and you get an error code, make sure to check the boxes at the bottom of the error code to show more information, then get a screen grab of that full error and post it here.

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

vkmast wrote on 4/18/2019, 12:04 PM

I am sure that the OP has gone through this thread, but I'd like to mention it just in case.

nex-54 wrote on 4/18/2019, 12:19 PM

OMG so many reasons why Vegas crashes.

My Vegas crashes after several hours of rendering. It will take me a week to check all advices.

Anyway, thanks a lot, I will try to do it.

EricLNZ wrote on 4/18/2019, 7:05 PM

OMG so many reasons why Vegas crashes.

My Vegas crashes after several hours of rendering. It will take me a week to check all advices.

Anyway, thanks a lot, I will try to do it.

"After several hours of rendering". Possibly overheating? Are you using a pc or laptop?

nex-54 wrote on 4/19/2019, 11:25 AM

Possibly overheating? Are you using a pc or laptop?

I thought about this one. It is a laptop. It has no problems in other heavy software - like 3d games or Filmora video editor. And I have cleaned it fully inside after problem occurs with Vegas. So I don't think this is the reason, but I don't know how to check it.

j-v wrote on 4/19/2019, 11:42 AM

I'm also working on a laptop and installed are VMS pl 14,15 and 16 besides the pro versions. All work very good if I take into account some problems with heavy HEVC GoPro sources.
I will try to help you, but you did not give enough information about your used hardware.
If you want help than give that information
Which laptop, which Windows version, which used GPU's, which driver version(s) exactly, which sourcefiles, and above all this information B1-4

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

nex-54 wrote on 4/19/2019, 12:03 PM

Thanks for replies.

I tried to do some other long videos on Vegas and looks like they are fine. Looks like it crashes only on one project(that I made first).

And here is one more thing I figured out - there is strange behavior on some frames in this project on the preview. For example, PiP drops on several frames. Or on some frames, main video changes places with PiP video. Or the green screen effect disappears on several frames. It occurs only on several frames through the video and it was hard to notice this stranges. There are no additional effects on these frames.

I will try to remove some FX from this project to figure out who causes this strange frames and crashes during render.

j-v wrote on 4/19/2019, 12:29 PM

👍

Good luck further.
Probably you don't want to give the asked information, so I'm ready with your problems.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

nex-54 wrote on 4/19/2019, 1:17 PM

No, thats not a point. Here is the information:

Asus n550jv, Windows 10 home(1809 17763.437), Intel HD Graphics 4600(20.19.15.5063), Nvidia GeForce GT 750M(25.21.14.1967), Vegas Movies Studio Sute 16 build 109, Bandicam screen recorder and Galaxy S8

I tried different codecs with no success on this project.

Eagle Six wrote on 4/20/2019, 9:50 AM

@nex-54 although I do not see your reply, I'll assume you tried my suggestions from my previous post and they did not work. You may want to copy all the source and veg file of your problem project to new folders and try from there. You could also start a fresh project, open the problem project in another instance of Movie Studio, then copy everything in the problem project to the new project (select all, copy, then move over to the other instance and paste, both instances must remain open until paste is complete), then save the new project under a different name and see if that makes an improvement.

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

nex-54 wrote on 4/20/2019, 1:19 PM

Thanks again for all advice. Looks like problem relates to green screen effect. 

I tried to turn it off, and all artifacts on preview screen gone and video rendered with no problems.

It is a green screen from NewBlueFx(included in suite edition).

I tried this effect in the next projects, and it works fine in other long projects. But in this project looks like it cause some artifacts on video and crashes on render. I will try to do some tests and also will try some other advice in this thread.