Audio glitching in MP4 files imported to all Magix 64-bit apps

Comments

jeff-rippe wrote on 11/22/2022, 11:31 AM
 

File a trouble ticket with Magix.

OK, how? The instructions to submit a ticket on the website don't work/aren't current.

vkmast wrote on 11/22/2022, 11:43 AM

https://www.vegascreativesoftware.info/us/forum/support-system-upgrade--137601/

or https://www.vegascreativesoftware.info/us/support/ (click "VEGAS PRO" there and on the opening page go to the bottom to "Contact Support". and proceed)

john_dennis wrote on 11/22/2022, 12:41 PM

"If it's not a "known bug" then what do you call it? Apparently you were aware of this and others here have now confirmed it - so it's a 'known bug'!"

Don't misconstrue my ability to analyze your issue over many different O/S and application versions as prior knowledge. Until today, I've been blissfully unaware of this flavor of decoder problem. I just happen to have system images going back a long way and it's easy enough for me to load them and test issues that are presented on the forum. Need to test an application on Windows XP with a Q9450? I can do it.

My main system:
Motherboard: Asus X99-AII
CPU: Intel i7-6850K
GPU: Sapphire Radeon RX480-8GB
RAM: Corsair Dominator (4 x 4 GB) DDR4 2400
Disk O/S & Programs: Intel SSD 750 (400 GB)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: Corsair Hydro series H115i
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Crystal Sound 3 on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 22H2, Build 19045.2130

Camera: Sony RX10 Model IV

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jeff-rippe wrote on 11/22/2022, 1:17 PM

"If it's not a "known bug" then what do you call it? Apparently you were aware of this and others here have now confirmed it - so it's a 'known bug'!"

Don't misconstrue my ability to analyze your issue over many different O/S and application versions as prior knowledge. Until today, I've been blissfully unaware of this flavor of decoder problem. I just happen to have system images going back a long way and it's easy enough for me to load them and test issues that are presented on the forum. Need to test an application on Windows XP with a Q9450? I can do it.

"If it's not a "known bug" then what do you call it? Apparently you were aware of this and others here have now confirmed it - so it's a 'known bug'!"

Don't misconstrue my ability to analyze your issue over many different O/S and application versions as prior knowledge. Until today, I've been blissfully unaware of this flavor of decoder problem. I just happen to have system images going back a long way and it's easy enough for me to load them and test issues that are presented on the forum. Need to test an application on Windows XP with a Q9450? I can do it.

I have older versions too going back to 32-bit days and XP. I traced this back and it seems to have started when 64-bit versions of Vegas and Movie Studio came out. I don't use Vegas every day like some folks so I am surprised no one else reported this long ago. When I do use Vegas I have I worked around it - but that shouldn't be necessary.

I submitted a ticket now and hopefully they will take a look. Thanks, everyone, for your inputs.