I bought the post 365 subscription (one month) thinking it came with DVD architect on 06/08/20. It doesn't anymore. I didn't install or activate my software in anway, according to the terms and conditions i should be able to back out of the agreement with a full refund if i do so within 14 days of the contract starting. I emailed and asked for withdrawal from the contract as stated and i was sent this response from a team member.
"This is a renewed confirmation for the cancelation of your contract "VEGAS POST Suite 365" ( ACN-xxxxx-xxxxx-xxxxx-xxxxx ). The contract will end on 07.08.2020.
as per the subscription terms, we require one month notice before the subscription renewal date to process a cancellation. As we did not receive notice, the subscription was extended for an additional contract period. A refund for this extension is not possible. We have cancelled your subscription so that it will not automatically extend at the end of the current period.
INFO within the ordering process / Example "VEGAS Pro 365":
Subscription and cancellation conditions: VEGAS Pro 365 will be available immediately after payment and activation. The charge for the minimum term is payable as a single sum upon conclusion of the contract. The minimum term begins on the date of purchase. If you cancel your order within 14 days, you will receive a complete refund. The contractual period of VEGAS Pro 365 will be automatically extended by one month at a time until you cancel the agreement You will be informed well in advance if the extension rate or taxes included change. A cancellation is possible up to 1 day before the end of the contract period. To cancel the contract, please send an email stating your customer number to: email@example.com"
First off, the information the team member has responded to me with is in direct contradiction with the terms and conditions on the contract, they're saying that a full months notice needs to be provided in order to cancel a subscription, whereas it clearly states in the T&C that a day before is sufficient. Note that the teammember has helpfully provided excerpts from the T&C in their response, which supports my point and contradicts what theyre saying.
Secondly, most importantly, im not trying to cancel my renewal, i am trying to withdraw from the contract completely for a full refund as stated in the T&C that i am allowed to do within 14 days of purchase. i literally asked to be withdrawn from the contract with an hour from purchase.
Am i missing something here or has the team member misunderstood/messed up? I thought i am entitled to a full refund and cancellation but i could be wrong. if anyone can clear this up for me that would be greatly appreciated.
Thanks in advance.