cant import media

Hiraya wrote on 6/17/2021, 9:29 AM

I need help, ive just bough movie studio 17 platinum, and im trying to import media. nothing is supported. not even a simple mp4 file? And when i hover my mouse over certain text it changes to font size 100 and its strechtes. I havent found a fix anywhere online :(

and when i hover over the starting screen, the text either disappears or strechtes out. my whole program is just glitched and bugged, and even resetting it doesnt work.

Comments

Ross-Jackson wrote on 6/17/2021, 10:06 AM

Antivirus, reboot. Antivirus, re-boot. Re-install

Hiraya wrote on 6/17/2021, 10:08 AM

Antivirus, reboot. Antivirus, re-boot. Re-install

huh? what do i need to do with antivirus?

j-v wrote on 6/17/2021, 10:14 AM

@Hiraya
About your used hardware: what is it , processor, GPU, amount of available RAM, which Windows version?
Give here also the MediaInfo of your most used sourcefiles.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 21H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti, Intel HD graphics 630
Laptop  :Asus EVO37T, W11 home version 21H2, CPU i7-10875H, 16 GB RAM, Intel UHD Graphics + NVIDIA GeForce RTX 2070. VP 19 and VMS PL 17 are installed, all latest builds, Nvidia GPU driver version 512.96 Studiodriver and Intel GPU
driver 30.0.101.1994
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEML DONOR !!!

Older Dutch tutorials of 3POINT and me: https://vimeo.com/vegasvideoforum

Hiraya wrote on 6/17/2021, 10:18 AM

@Hiraya
About your used hardware: what is it , processor, GPU, amount of available RAM, which Windows version?
Give here also the MediaInfo of your most used sourcefiles.

I have an i9-10850k, inno GTX 1660, 32gb ram, windows 10 pro
And i dont understand the second part, ive installed that program but idk how it works

j-v wrote on 6/17/2021, 11:15 AM

And i dont understand the second part, ive installed that program but idk how it works

Vegas is an edit program to make or change certain video- and/or audiofiles.
Those files have to be loaded into Vegas in a certain projecttype you are able to choose.
Not all files that can be played with a video player are suitable for that program.
To know why your installed program refuses to load files has to be a reason, which one we try to find by publishing here that MediaInfo.
You can upload files here by the button with arrow from the bare above a comment, this one

f.i. this source file infp

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 21H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti, Intel HD graphics 630
Laptop  :Asus EVO37T, W11 home version 21H2, CPU i7-10875H, 16 GB RAM, Intel UHD Graphics + NVIDIA GeForce RTX 2070. VP 19 and VMS PL 17 are installed, all latest builds, Nvidia GPU driver version 512.96 Studiodriver and Intel GPU
driver 30.0.101.1994
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEML DONOR !!!

Older Dutch tutorials of 3POINT and me: https://vimeo.com/vegasvideoforum

Hiraya wrote on 6/17/2021, 11:22 AM

And i dont understand the second part, ive installed that program but idk how it works

Vegas is an edit program to make or change certain video- and/or audiofiles.
Those files have to be loaded into Vegas in a certain projecttype you are able to choose.
Not all files that can be played with a video player are suitable for that program.
To know why your installed program refuses to load files has to be a reason, which one we try to find by publishing here that MediaInfo.
You can upload files here by the button with arrow from the bare above a comment, this one

f.i. this source file infp

 




Here this is the file, but its weird that i cant even import any file. not even an mp4 which is the most basic video format. and when i hover over buttons like this the text disappears or stretches.. like my whole program is just broken

j-v wrote on 6/17/2021, 12:03 PM

Sorry but I can't help you further except that you try to reset the program:
with hold Ctrl+Shift doubleclick the startbutton on your desktop. Select there the option to delete all cached application data

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 21H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti, Intel HD graphics 630
Laptop  :Asus EVO37T, W11 home version 21H2, CPU i7-10875H, 16 GB RAM, Intel UHD Graphics + NVIDIA GeForce RTX 2070. VP 19 and VMS PL 17 are installed, all latest builds, Nvidia GPU driver version 512.96 Studiodriver and Intel GPU
driver 30.0.101.1994
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEML DONOR !!!

Older Dutch tutorials of 3POINT and me: https://vimeo.com/vegasvideoforum

Hiraya wrote on 6/17/2021, 12:04 PM

Sorry but I can't help you further except that you try to reset the program:
with hold Ctrl+Shift doubleclick the startbutton on your desktop. Select there the option to delete all cached application data

I tried that already, but it doesnt work. But thank you for your time!

Jas-Janda wrote on 6/14/2022, 2:02 PM

still no luck. just paid $140 for garbage

 

set wrote on 6/14/2022, 4:25 PM

... and when i hover over buttons like this the text disappears or stretches.. like my whole program is just broken

This symptoms seems similar to nahimic issue from my point of view of VEGAS Pro user.

Search nahimic in this forum.

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

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System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 30.0.101.1191)
Video Card2: AMD Radeon RX470 4GB VRAM (Driver Version
21.30.23.04 / 21.Q4.Dec3 / 30.0.14011,2006)
RAM: 32.0 GB
OS: Windows 10 Pro Version 21H2 OS Build 19044.1586
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 30.0.101.1191)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 472.84)
RAM: 16GB
OS: Win10 Home 64-bit Version 20H2 OS Build 19042.1415
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

vkmast wrote on 6/14/2022, 4:37 PM

+1 @set

Please see e.g. here

Hiraya's post is from last year though and he has not been here since

Jas-Janda has an own thread, not related to this issue.