Extrenal monitor preview freezes entire computer

sfthegreat wrote on 3/18/2018, 8:09 AM

So, I click on preview on external monitor black screen shows on the monitor and the entire computer is non-responsive, cursor doesn't move, keyboard doesn't work, even the touchpanel does not react, literally there is nothing else to do, than hard reboot.

Vegas Pro 15

Windows 10

HP HDX 18

Comments

sfthegreat wrote on 5/1/2018, 10:21 AM

Seriously? Nothing?

Vliegvisser wrote on 5/1/2018, 10:30 AM

To go back from external monitor on a laptop you have normally to choose the "escape" button on your keyboard. Did you try?

sfthegreat wrote on 5/1/2018, 12:43 PM

No, I hard rebooted without trying obvious solutions and made a forum thread with a problem.
Then I sarcastically replyed to the question about the obvious solution.

Former user wrote on 5/1/2018, 1:17 PM

First, make sure you are on the latest version of Vegas 15, second make sure your video card drivers are updated. Next, remember we are all just users and can't read minds, so sarcasm is not the best way to get results.

sfthegreat wrote on 5/1/2018, 1:24 PM

Check.

Check.

You might have a point, after all it's the internet, we have to assume we are dealing with idiots in the frist place and ask obvious questions to determine if they are idiots, or easily annoyed people.

Vliegvisser wrote on 5/1/2018, 1:56 PM

we have to assume we are dealing with idiots in the frist place and ask obvious questions to determine if they are idiots,.....

And lucky enough those idiots are able to ignore the forum members they don't like.

😇

sfthegreat wrote on 5/1/2018, 3:18 PM

Great, one less. Now, can we get back to the matter of this thread...

marc-s wrote on 5/1/2018, 3:29 PM

I've had multiple issues with secondary preview in Windows 10.

1. Usually the first I time turn in on in Vegas I can no longer do anything in Vegas and I have to restart then it works.

2. Many times Vegas gets confused which of my two monitors is monitor 1 or 2. What windows identifies as monitor 1 Vegas sometimes thinks is monitor 2.

3. Many basic editing functions while using secondary preview cause both screens to temporarily flash to black which is really annoying.

All of these problems began for me in Windows 10. Windows 7 worked fine. I'm using a Radeon RX 480 with 8gb built in memory.

sfthegreat wrote on 5/1/2018, 10:57 PM

Well, I have it worse, the secondary monitor turns black, coursor doesn't move, keys don't do anything, Esc (obviously) has no effect, even ctrl+alt+delete cannot do the trick, only hard reboot. And then the situation is all over again. So I'm left with with a small preview windows with 3x3 tiled multicams where I see even less, and even less with quality settings to have smooth playback (Draft-Quarter), because they have to be 2x2 and 3x3, rather than 3x2 for example, as I have max of 5 to 6 shots...

john_dennis wrote on 5/2/2018, 7:18 AM

I searched for your system as described, HP HDX 18. Is this the laptop youare using?

sfthegreat wrote on 5/2/2018, 10:42 AM

If I was sarcastic I'd say, that I use it as my lap heater.

But let's pretend that I'm not and I will just answer your question. Yes I do use this model.

OldSmoke wrote on 5/2/2018, 11:12 AM

And how is your external monitor connected?

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

sfthegreat wrote on 5/2/2018, 11:16 AM

With a VGA cable.

john_dennis wrote on 5/2/2018, 11:21 AM

I'll share this anecdote from the 1990's.

I created an AutoCAD drawing for a data center upgrade. At the time, almost no one on the planet used pdf files to send e-paper to people involved in big projects. It has since become the de facto standard. I actually spent ~$250 of my own money for the full Adobe Acrobat application so I could communicate graphically with all the team members without having to stand over a plotter all day, every day. My drawings were complex with tens of thousands of entities and much of that detail made it into the pdf files that I sent.

One morning, I sent a pdf to the network supervisor who was responsible for executing part of the plan. Immediately after hitting the send button, I received a call from the network supervisor who complained that something in my attachment broke his machine. His screen went black and the system was unresponsive. Incredulous, I walked downstairs to speak to him in person. By the time he explained what had happened, the system started to draw some of the objects on the screen.

Don't mistake this parable for sarcasm.

Two things happened as a result of that experience. 1) I began to flatten my pdf files to accommodate the hardware of my audience and 2) The network group used this example as a justification to upgrade their PCs from the 486 processors that were common at the time.

OldSmoke wrote on 5/2/2018, 11:25 AM

I would try the HDMI port. I had a Dell laptop from that era and it actually was a hybrid GPU, a "build in" together with a dedicated one. The build in would be the VGA port and laptop display and the dedicated one was on the HDMI port only. If yours is similar, Vegas may have a problem seeing the "external" monitor correctly.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

sfthegreat wrote on 5/2/2018, 11:26 AM

Interesting story, I fail to see the analogy, let's blame the language barrier for that.

sfthegreat wrote on 5/2/2018, 11:27 AM

I would try the HDMI port. I had a Dell laptop from that era and it actually was a hybrid GPU, a "build in" together with a dedicated one. The build in would be the VGA port and laptop display and the dedicated one was on the HDMI port only. If yours is similar, Vegas may have a problem seeing the "external" monitor correctly.

The only HDMI-compliant device I have is Ninja2, not very helpful.

OldSmoke wrote on 5/2/2018, 11:29 AM

I would try the HDMI port. I had a Dell laptop from that era and it actually was a hybrid GPU, a "build in" together with a dedicated one. The build in would be the VGA port and laptop display and the dedicated one was on the HDMI port only. If yours is similar, Vegas may have a problem seeing the "external" monitor correctly.

The only HDMI-compliant device I have is Ninja2, not very helpful.


Well, should work for testing? The Ninja2 should be able to display the output. If that works, you may need a HDMI to VGA adapter to get things going, provided you don't want to change your external monitor.

Last changed by OldSmoke on 5/2/2018, 11:42 AM, changed a total of 2 times.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

sfthegreat wrote on 5/2/2018, 11:33 AM

It might be worth a try, I guess.

I definitely will be going to get a better secondary monitor, though I guess I should hunt a faster computer first.

OldSmoke wrote on 5/2/2018, 11:45 AM

Well, that's a tough one. You may be able to utilize the laptop a bit longer by using proxies but it's always good "see" what you are doing... that all depends if you can get the preview going at all.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

sfthegreat wrote on 5/2/2018, 11:49 AM

I'll try the HDMI approach on a Ninja and I'll see.

 

Well, HDX was the top model back when it was released, it's amazing mine survived that long.

vkmast wrote on 5/2/2018, 11:54 AM

Maybe you did see the analogy after all, albeit belatedly/subconsciously.

sfthegreat wrote on 5/2/2018, 12:02 PM

Better equipment, I know.
But I am searching for a soluition with current gear.

sfthegreat wrote on 5/2/2018, 12:36 PM

All right.

I guess computers are like women, nobody can fully understand them.

 

I went with Ninja, after some unplugging and plugging it worked, the preview on external monitor worked.

Then I went with the old setup, first the external monitor preview was shown on main display, I changed the settings in preferenes, and it showed on the VGA monitor and worked as fine as Ninja, no freezing, no blank screen, no hard reboot.

 

So for now it might work, for how long, nobody knows.

 

And since it works, I can postpone equipment upgrade. Or now, the laptop cannot handle double framerates from two gopros at once and 3 camera takes in multicam at draft/quater, but that's another problem.

 

Thank you (some of you at least) for your patience.