HitFilm Superhero Pack doesn't work in Studio 17

Greg-Z wrote on 7/5/2020, 10:09 AM

Hi,

I've just updated to Vegas Studio Platinum 17 with bundled HitFilm Superhero Pack. However, new plugins are not showing up under Video FX tab. Superhero Pack was installed and activated successfully. Plugin files are located at C:\Program Files\Common Files\OFX\Plugins.

I also tried to downgrade to Vegas Studio Platinum 16. HitFilm Plugins are visible.

How to make Superhero Pack work in Vegas Studio 17?

Comments

Greg-Z wrote on 7/5/2020, 10:57 AM

I found a log of loading plugins by Vegas Studio. It sees HitFilm plugins, but can't load them.

INFO 2020-07-05 18:45:07     Loading HitFilmSuperheroPack.ofx
INFO 2020-07-05 18:45:07
INFO 2020-07-05 18:45:07        1. 'com.FXHOME.HitFilm.AnimatedLasers_MGX'
INFO 2020-07-05 18:45:07            pluginApi         = 'OfxImageEffectPluginAPI'
INFO 2020-07-05 18:45:07            apiVersion        = 1
INFO 2020-07-05 18:45:07            pluginVersion     = 1.1
INFO 2020-07-05 18:45:07     -- Plug-in com.FXHOME.HitFilm.AnimatedLasers_MGX action OfxActionLoad
INFO 2020-07-05 18:45:07     -- Plug-in com.FXHOME.HitFilm.AnimatedLasers_MGX action OfxActionDescribe
INFO 2020-07-05 18:45:07     **** Plug-in com.FXHOME.HitFilm.AnimatedLasers_MGX action OfxActionDescribe Failed
INFO 2020-07-05 18:45:07     ****CAN'T CREATE PLUG-IN ix=0, hr=80004002
INFO 2020-07-05 18:45:07
INFO 2020-07-05 18:45:07        2. 'com.FXHOME.HitFilm.InsectVision_MGX'
INFO 2020-07-05 18:45:07            pluginApi         = 'OfxImageEffectPluginAPI'
INFO 2020-07-05 18:45:07            apiVersion        = 1
INFO 2020-07-05 18:45:07            pluginVersion     = 1.1
INFO 2020-07-05 18:45:07     -- Plug-in com.FXHOME.HitFilm.InsectVision_MGX action OfxActionLoad
INFO 2020-07-05 18:45:07     -- Plug-in com.FXHOME.HitFilm.InsectVision_MGX action OfxActionDescribe
INFO 2020-07-05 18:45:07     **** Plug-in com.FXHOME.HitFilm.InsectVision_MGX action OfxActionDescribe Failed
INFO 2020-07-05 18:45:07     ****CAN'T CREATE PLUG-IN ix=1, hr=80004002
INFO 2020-07-05 18:45:07
INFO 2020-07-05 18:45:07        3. 'com.FXHOME.HitFilm.HeatDistortion_MGX'
INFO 2020-07-05 18:45:07            pluginApi         = 'OfxImageEffectPluginAPI'
INFO 2020-07-05 18:45:07            apiVersion        = 1
INFO 2020-07-05 18:45:07            pluginVersion     = 1.1
INFO 2020-07-05 18:45:07     -- Plug-in com.FXHOME.HitFilm.HeatDistortion_MGX action OfxActionLoad
INFO 2020-07-05 18:45:07     -- Plug-in com.FXHOME.HitFilm.HeatDistortion_MGX action OfxActionDescribe
INFO 2020-07-05 18:45:07     **** Plug-in com.FXHOME.HitFilm.HeatDistortion_MGX action OfxActionDescribe Failed
INFO 2020-07-05 18:45:07     ****CAN'T CREATE PLUG-IN ix=2, hr=80004002
INFO 2020-07-05 18:45:07
INFO 2020-07-05 18:45:07        4. 'com.FXHOME.HitFilm.Lightning_MGX'
INFO 2020-07-05 18:45:07            pluginApi         = 'OfxImageEffectPluginAPI'
INFO 2020-07-05 18:45:07            apiVersion        = 1
INFO 2020-07-05 18:45:07            pluginVersion     = 1.1
INFO 2020-07-05 18:45:07     -- Plug-in com.FXHOME.HitFilm.Lightning_MGX action OfxActionLoad
INFO 2020-07-05 18:45:07     -- Plug-in com.FXHOME.HitFilm.Lightning_MGX action OfxActionDescribe
INFO 2020-07-05 18:45:07     **** Plug-in com.FXHOME.HitFilm.Lightning_MGX action OfxActionDescribe Failed
INFO 2020-07-05 18:45:07     ****CAN'T CREATE PLUG-IN ix=3, hr=80004002
INFO 2020-07-05 18:45:07
INFO 2020-07-05 18:45:07        5. 'com.FXHOME.HitFilm.LightRays_MGX'
INFO 2020-07-05 18:45:07            pluginApi         = 'OfxImageEffectPluginAPI'
INFO 2020-07-05 18:45:07            apiVersion        = 1
INFO 2020-07-05 18:45:07            pluginVersion     = 1.1
INFO 2020-07-05 18:45:07     -- Plug-in com.FXHOME.HitFilm.LightRays_MGX action OfxActionLoad
INFO 2020-07-05 18:45:07     -- Plug-in com.FXHOME.HitFilm.LightRays_MGX action OfxActionDescribe
INFO 2020-07-05 18:45:07     **** Plug-in com.FXHOME.HitFilm.LightRays_MGX action OfxActionDescribe Failed
INFO 2020-07-05 18:45:07     ****CAN'T CREATE PLUG-IN ix=4, hr=80004002
INFO 2020-07-05 18:45:07     ****FAILED TO FIND ANY COMPATIBLE PLUG-INS IN HitFilmSuperheroPack.ofx
INFO 2020-07-05 18:45:07     ****Found 0 compatible plug-ins in HitFilmSuperheroPack.ofx
INFO 2020-07-05 18:45:07
INFO 2020-07-05 18:45:07 Total compatible plug-ins found in folder: 0

The only visible difference from NewBlueFX is the pluginVersion. The last one has "pluginVersion = 1.0".
Still have no ideas how to solve the problem.

VEGASDerek wrote on 7/6/2020, 8:40 AM

Are you using VEGAS Movie Studio 17 Platinum? Or plain VEGAS Movie Studio 17?

j-user wrote on 7/7/2020, 1:46 AM

Having the same problem. I use Movie Studio 17 Platinum.

Greg-Z wrote on 7/7/2020, 5:58 AM

@VEGASDerek I'm using VEGAS Movie Studio 17 Platinum. Previously I had VEGAS Movie Studio 16 Platinum.

@EricLNZ I received the link to register and download HitFilm Superhero Pack after I paid for upgrade to VEGAS Movie Studio 17 Platinum. So, it was a part of upgrade offer (see attached screenshot).

HitFilm Superhero Pack

To request the activation code and further information 
for this item, please follow this link:
(Attention: This link is valid for 90 days.)

I'm not attaching the link, since it opens the page with serial number.

EricLNZ wrote on 7/7/2020, 6:12 AM

@Greg-Z Thanks for the clarification. I asked because I cannot currently find any mention of HitFilm Superhero Pack on the Magix VMS pages, just a special offer of New Blue Filters 5 Refocus. Perhaps the NB offer replaced the HF one. Magix do change the specials and it can get confusing.

Greg-Z wrote on 7/7/2020, 6:16 AM

@EricLNZ I didn't use Superhero Pack with earlier version. But I think it might be screwed up by having two versions VMS Plat 16 and 17 at the same time.

The whole story:
- upgraded my PC, installed everything from scratch, installed VMS 16 Plat
- followed the upgrade offer
- installed VMS 17 Plat (it didn't uninstall VMS 16 Plat during installation)
- installed Superhero Pack

By the time when realized that Superhero Pack didn't work I already uninstalled the VMS 16 Plat. And tried to uninstall / install Superhero Pack.

EricLNZ wrote on 7/7/2020, 6:38 AM

@Greg-Z Superhero is definitely shown in your screenshot so you got it with 17, although it might also have been a special with 16?

You don't need to be in a hurry to uninstall a previous version of VMS. They are separate, apart from custom render templates which all versions share. At one time I had four versions installed but currently only 16 and 17.

j-user wrote on 7/7/2020, 6:45 AM

@Greg-Z Superhero is definitely shown in your screenshot so you got it with 17, although it might also have been a special with 16?

You don't need to be in a hurry to uninstall a previous version of VMS. They are separate, apart from custom render templates which all versions share. At one time I had four versions installed but currently only 16 and 17.

It can't be special with 16 due to the fact it's part of the upgrade bundle currently to buy movie studio platinum, so since it was bundled with it, it should work on 17, but it doesn't.

j-user wrote on 7/7/2020, 6:50 AM

@Greg-Z Superhero is definitely shown in your screenshot so you got it with 17, although it might also have been a special with 16?

You don't need to be in a hurry to uninstall a previous version of VMS. They are separate, apart from custom render templates which all versions share. At one time I had four versions installed but currently only 16 and 17.

I personally think this is a software issue, in which needs to be fixed, considering if you do check the upgrade for platinum, it will show the superhero pack, meaning it HAS TO WORK. I researched this and it had the same problem in 2017 by another user with an older version. Their problem was fixed with an update. We might have to contact MAGIX to report the problem. It's again, an obvious program error.

j-user wrote on 7/7/2020, 8:28 AM

I sent a support form over to MAGIX, they should hopefully get back to me soon, and will hopefully help us solve this problem. I think there is just an overall plugin error for all plugins on MV 17 Platinum.

Greg-Z wrote on 7/7/2020, 8:44 AM

FXhome replied to my ticket:

Thank you for contacting FXhome. Unfortunately, currently, the Hitfilm Superhero Pack is not compatible with Vegas Studio 17.

Regards,

Phil Wesson
FXhome Support

It seems like some kind of unintended mistake by Magix. Let's wait, what Magix will say.

j-user wrote on 7/7/2020, 8:47 AM

FXhome replied to my ticket:

Thank you for contacting FXhome. Unfortunately, currently, the Hitfilm Superhero Pack is not compatible with Vegas Studio 17.

Regards,

Phil Wesson
FXhome Support

It seems like some kind of unintended mistake by Magix. Let's wait, what Magix will say.

Ahhhh. That's why it's not working. Well, I hope we get some sort of replacement effect pack instead. I will update you with the information once I receive it.

VEGASDerek wrote on 7/7/2020, 9:04 AM

If FXhome host locked this package, then it is very likely, as you have seen, that these plugins will not work in VMS 17. We needed to change our OFX host id in our products for legal reasons in VP 17 and VMS 17. We informed all of our third party partners about this change a year an a half ago so they could provide updates (if they chose to allow compatibility). Some of the partners provided updates to allow their plugins to work with the new host id. Some only allowed compatibility with paid upgrades. Others chose to not provide updates.

Nothing unintended. We had no choice but to make this change. We gave ample time and warning to our third party partners before these changes went into effect.

j-user wrote on 7/7/2020, 9:06 AM

If FXhome host locked this package, then it is very likely, as you have seen, that these plugins will not work in VMS 17. We needed to change our OFX host id in our products for legal reasons in VP 17 and VMS 17. We informed all of our third party partners about this change a year an a half ago so they could provide updates (if they chose to allow compatibility). Some of the partners provided updates to allow their plugins to work with the new host id. Some only allowed compatibility with paid upgrades. Others chose to not provide updates.

Nothing unintended. We had no choice but to make this change. We gave ample time and warning to our third party partners before these changes went into effect.

Alright, so can I instead have a replacement effect pack that does work? I understand that the third-party company didn't update it, but it isn't fair to an average consumer that paid for this bundle, expecting an effect pack in return.

 

Edit: If not, then I'd like to know what effect packs do work because I'm not buying any additional plugins when there is a chance it won't work.

vkmast wrote on 7/7/2020, 9:16 AM

A fair question as the HitFilm Pack is currently included in the Platinum special Upgrade offer.

You probably need to ask MAGIX Sales.

j-user wrote on 7/7/2020, 9:19 AM

A fair question as the HitFilm Pack is currently included in the Platinum special Upgrade offer.

You probably need to ask MAGIX Sales.

Alright. I will definitely do that. Thank you, I will update you guys soon.

j-user wrote on 7/7/2020, 9:31 AM

I wouldn't really take action, but this can become a really bad thing for Magix if they continue to do this since they can get into a lot of trouble for advertising things that claim to be working with the software but don't whatsoever.

VEGASDerek wrote on 7/7/2020, 10:07 AM

It looks like the sales group made this bundle without consulting with the engineering team. (The same thing happened at one point for VP 17.) We are working to resolve this.

j-user wrote on 7/7/2020, 10:16 AM

It looks like the sales group made this bundle without consulting with the engineering team. (The same thing happened at one point for VP 17.) We are working to resolve this.

Alright, thank you. I look forward to talking with you soon. :)

vkmast wrote on 7/7/2020, 10:28 AM

Thanks @VEGASDerek

BigGator wrote on 7/7/2020, 12:54 PM

Was this plugin with platinum only.. or suite? I just upgraded suite and don't recall seeing anything about it.

j-user wrote on 7/7/2020, 12:57 PM

Was this plugin with platinum only.. or suite? I just upgraded suite and don't recall seeing anything about it.

It was apart of the Upgrade option for platinum.

vkmast wrote on 7/7/2020, 12:58 PM

@BigGator this concerns only the MS Platinum 17 upgrade offer. See the screenshot earlier.