HitFilm Superhero Pack doesn't work in Studio 17

Comments

VEGASDerek wrote on 7/22/2020, 1:48 PM

I forwarded this to our customer service team. They should know how to solve this. I'm just a lowly engineer, so I cannot offer much more help right now.

j-user wrote on 7/25/2020, 8:14 PM

I forwarded this to our customer service team. They should know how to solve this. I'm just a lowly engineer, so I cannot over much more help right now.

Thank you! :D

j-user wrote on 8/11/2020, 7:05 PM

Any update on the situation?

Traincraft101 wrote on 8/11/2020, 7:13 PM

Any update on the situation?

nothing

vegas probably forgot about it

FayFen wrote on 8/12/2020, 12:17 AM

indeed poor service, how difficult it is to replace this wrong addon with their current one (hopefully a tested one...).

vkmast wrote on 8/12/2020, 2:11 AM

Try asking MAGIX Sales again.

j-user wrote on 8/12/2020, 10:13 PM

indeed poor service, how difficult it is to replace this wrong addon with their current one (hopefully a tested one...).

Yup, indeed. I am extremely annoyed. I sent another request over to MAGIX, and they better actually do something this time. I really don't understand why we can't just get the latest one. (and luckily, newblue is tested to be working, so, I really hope we just get a newblue effects pack, because again, this is starting to get me mad)

j-user wrote on 8/17/2020, 11:47 AM

Luckily, MAGIX just emailed me with a nice response stating they are still trying to resolve this, which is nice to know that they didn't forget. Thanks, MAGIX!

j-user wrote on 8/27/2020, 5:17 PM

Still nothing 10 days later. I also haven't gotten my DVD backup yet, either. (but I understand that because of COVID) I really don't know if they just brushed me off or not. I'm really finding this unfair.

j-user wrote on 8/27/2020, 5:23 PM

I honestly don't understand why we can't just get the NewBlue effects pack they're offering now. The price for the upgrade is the exact same, so why can't we just get that effects pack? Makes no sense to me.

vkmast wrote on 8/28/2020, 1:40 AM

Keep trying. Maybe they are counting on you all giving up eventually. This shouldn't be so.

j-user wrote on 8/30/2020, 8:59 PM

It shouldn't. If I don't get anything about it tomorrow, I'll ask them again.

j-user wrote on 9/6/2020, 9:48 AM

Alright, I sent another email. This time I was pretty firm with the request since I just want this to end. Hopefully, we'll all get a replacement effects pack soon.

Greg-Z wrote on 9/6/2020, 11:48 AM

Last week I asked sales support if there's any news on this issue (the second time since July). They replied nearly the same as 2 months ago:

Thank you for your message. We are still looking into this and we can't give a time frame to when it will be resolved. We ask that you continue to be patient and wait for the replacement plug-in.

j-user wrote on 9/8/2020, 6:56 PM

@Greg-Z I just got an email today and hey said this:

Thank you for your message. We are still looking into this issue and will provide a new product when we are able to.

I don't know why it's taking them 2 months to find a new product, but I guess we'll still have to wait.

Greg-Z wrote on 9/17/2020, 4:23 AM

Finally, an hour ago I got a replacement plugin "NewBlue Stylizers 5 Imagine"! It is good that the issue is resolved, but it's sad it took so long.

Going to test the plugin this weekend.

vkmast wrote on 9/17/2020, 5:03 AM

@Greg-Z thanks for informing. So there is hope for the others yet as well, I suppose.

Traincraft101 wrote on 9/17/2020, 6:51 AM

Finally, an hour ago I got a replacement plugin "NewBlue Stylizers 5 Imagine"! It is good that the issue is resolved, but it's sad it took so long.

Going to test the plugin this weekend.


hey so did I! glad they remembered

j-user wrote on 9/17/2020, 9:59 AM

Yeah I just got the effects pack too. Happy it finally came. I'll test it out today. :)

j-user wrote on 9/17/2020, 2:25 PM

FINALLY. IT WORKS.

j-user wrote on 9/17/2020, 2:33 PM

Note: At least we know NewBlue's plugins work.

Another Note: And at least we know HitFlim's doesn't.

vkmast wrote on 9/17/2020, 2:43 PM

@j-user as you know this particular case was explained earlier in the thread

j-user wrote on 9/17/2020, 3:33 PM

Yeah, but I thought I'd just do a quick summary of the entire thread