licence error

william-Steinberg wrote on 4/22/2022, 10:15 AM

I am reinstalling Vegasstudio15 on a new computer after a long time unused.
entering the licence gives an error "only numbers are allowed" while the licence ends with 3 letters. Omitting the 3 letters still returns an error
Licence is : 20 1xx 1xx 0xx 6xx 9xx MXC
Please help

Comments

vkmast wrote on 4/22/2022, 10:27 AM

That is your order number, not the serial number/key. Your serial number should start with P3-

Check your MAGIX account.

@william-Steinberg

william-Steinberg wrote on 4/22/2022, 3:06 PM

Thank you

got it

william-Steinberg wrote on 4/22/2022, 3:26 PM

But... entering the licence I still have an error message "error #14"
I checked and none of hte 2 licences are used.
How can I find help to fix?

vkmast wrote on 4/23/2022, 2:29 AM

See the link to the standard Support answer e.g. here. If that doesn't help, try and contact Support (advice here).

You might also ask at Online Live Chat (on weekdays, advice here).