Comments

Dexcon wrote on 3/14/2022, 12:10 AM

From the VEGAS Help Centre re error code 14: https://www.vegascreativesoftware.info/us/support/article/troubleshooting-error-code-14--12/

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2024.5, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Musicvid wrote on 3/16/2022, 8:39 AM

This is turning out to be very  common with Vegas software downloaded from Amazon. Be reminded that these may not all be legitimate vendors.

https://www.vegascreativesoftware.info/us/forum-search/?query=amazon%20serial

Herb-Beck wrote on 9/7/2023, 1:33 PM

Vegas Movie Studio 17 Platinum = Error Code 14.
Magix support said Amazon gave out the wrong Serial Number> Amazon tech support (Andy) tried to contact Magix with no help> Amazon said to contact Magix. To resolve this ping-pong between Magix and Amazon, I canceled the Amazon download order, took the refund and paid Amazon to send me a CD with the Vegas Movie Studio 17 Plat. Then I used that Serial Number to register the previously downloaded and installed program from Amazon. It works fine now! The net: if you order this program-version 17 from Amazon, order the program content on Compact Disk (CD) with hard-copy Serial Number.

Herb-Beck wrote on 9/7/2023, 1:44 PM

I Suspect that Amazon Program Download group mixed up the serial number form ACID Music Studio and sent this serial number for Vegas Movie Studio by mistake. However, neither Amazon or Magix were able to correct the problem and send me a correct serial number.

Gatane-MeunierBernard wrote on 9/26/2024, 6:57 AM

De mon coté, j'ai acheté le CD d'installation Vegas Movie Studio 17 Platinum . Sur mon ancien ordinateur, ca fonctionnait. Puis au fur et à me sur que je l'utilisé, il c'est chargé d'erreur. Je l'ai réinstallé et 9a fonctionnait. Maintenant que j'ai changé d'ordinateur. Tout se charge à merveille mais lorsque je veux enregistré tout est au vert et si je clique pour enregistrer , j'ai l'erreur 14 qui apparait alors que j'ai le bon numéro de série. Je ne sais plus quoi faire.

vkmast wrote on 9/26/2024, 7:30 AM

@Gatane-MeunierBernard if you have double-checked that you are using the correct serial number for your product, please see this comment quoting the FAQ about activations.

Dexcon wrote on 9/26/2024, 7:40 AM

I reinstalled it and 9a worked.

Version/update numbering such as 9a, 9b, 9c etc suggests version numbering from Sony Creative Software days which would relate to Vegas Movie Studio 7, not 17. VMSP under MAGIX ownership had three numeral build numbering; e.g. the first build update to VMS 17 was build 137.

Please clarify whether you have Vegas Movie Studio 7 or 17.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2024.5, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Gatane-MeunierBernard wrote on 9/26/2024, 8:39 AM

J'ai bien le bon numéro de série, c'est sûr et m'a été confirmé, j'ai déjà cherché des solutions mais pour le moment rien. C'est bien Vegas Movie Studio 17 Platinium que j'ai. Donc, quoi faire, avant ca fonctionnait sur mon ancien ordinateur?

vkmast wrote on 9/26/2024, 9:23 AM

@Gatane-MeunierBernard at least check your MAGIX account > My products > Show more details to see the activations. Deactivate as advised in the FAQ I linked to if there are no free spaces for activation.there.

Gatane-MeunierBernard wrote on 9/26/2024, 9:37 AM

Oui, je regarde dans ma boite mail et dans cet endroit de discussion. Franchement c'est honteux d'attendre et de passer tout son temps pour résoudre. Son mon autre ordinateur ça fonctionnait. Là je comprends pas pourquoi. J'ai Windows 10 et avant aussi et j'ai un ordinateur DELL plus moderne que celui d'avant

VEGASDerek wrote on 9/26/2024, 11:35 AM

Please keep in mind that error 14 is almost always associated with trying to activate an application with a serial number that is for a different application. The best thing to do is to contact support (or look at your My Account page) and determine what application the serial number you are using is actually for. For VEGAS Movie Studio, the most common error here is that someone tries to activate basic Movie Studio with a Movie Studio Platinum serial number (or vice versa).