Dexcon wrote on 3/14/2022, 12:10 AM

From the VEGAS Help Centre re error code 14:

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 16, 17, 18, 19, 20 & 21, HitFilm Pro 2021.3, DaVinci Resolve Studio 18.5, BCC 2023.5, Mocha Pro 2023, Ignite Pro, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 12TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

Musicvid wrote on 3/16/2022, 8:39 AM

This is turning out to be very  common with Vegas software downloaded from Amazon. Be reminded that these may not all be legitimate vendors.

Herb-Beck wrote on 9/7/2023, 1:33 PM

Vegas Movie Studio 17 Platinum = Error Code 14.
Magix support said Amazon gave out the wrong Serial Number> Amazon tech support (Andy) tried to contact Magix with no help> Amazon said to contact Magix. To resolve this ping-pong between Magix and Amazon, I canceled the Amazon download order, took the refund and paid Amazon to send me a CD with the Vegas Movie Studio 17 Plat. Then I used that Serial Number to register the previously downloaded and installed program from Amazon. It works fine now! The net: if you order this program-version 17 from Amazon, order the program content on Compact Disk (CD) with hard-copy Serial Number.

Herb-Beck wrote on 9/7/2023, 1:44 PM

I Suspect that Amazon Program Download group mixed up the serial number form ACID Music Studio and sent this serial number for Vegas Movie Studio by mistake. However, neither Amazon or Magix were able to correct the problem and send me a correct serial number.