Comments

RogerS wrote on 8/22/2021, 9:49 AM

Are you logged into Hub? Did you go to Hub in view/window?

david-hircock wrote on 8/22/2021, 10:41 AM

Yes and get to this page -

RogerS wrote on 8/22/2021, 11:13 AM

What version of 19 do you have​?​​​​​​

david-hircock wrote on 8/22/2021, 11:28 AM

Vegas Pro Edit 19

 

david-hircock wrote on 8/22/2021, 11:33 AM

On website says

janndk wrote on 8/22/2021, 11:44 AM

Yes and get to this page -

Hub in Vegas Pro 19 (365) looks like this. 

david-hircock wrote on 8/22/2021, 12:03 PM

Thanks everyone - may have bought the wrong version and not 365 their purchase pages are confusing - great support!

 

aka_GeekGirl wrote on 5/11/2022, 11:47 AM

Wow. Talk about misleading. I just hit this problem as well. The upgrade process from a standalone license (Vegas Pro 14) did not specify that there was a separate 365 subscription version. Furthermore, it presented the 365 subscription features as what you would get in upgrading a standalone license. Had I known, I would have bought the subscription. Instead, I didn't even know there WAS a 365 subscription license until I found this post.

Now I'm finding it nearly impossible to speak to someone in sales who can convert my license. If you call the phone number listed on the web site, it says the number is no longer in service. There is no support web form that I can find in any reasonable way or a way through your account to create a ticket. I did finally see an active chat and got someone that way. That person created a ticket for me. This obscure support method has me pretty nervous about the future of this company.

aka_GeekGirl wrote on 5/11/2022, 12:16 PM

That's not likely to generate loyalty or get new customers. I've been using this software since before it was called Vegas and before Sony bought it. I dearly want to move off of Windoze -- this software is the last piece holding me there. Even Adobe has Photoshop and Lightroom on Macs. But that's a different topic. None the less, if I'm not seeing value in this product and there's no real support, I might as well bite the bullet and learn a different video editor. So I guess we shall see. In the mean time, I'm stuck because I need video content to use, and I cannot even access the library to see what is available. I have no idea how long it will take to get a response.

jetdv wrote on 5/11/2022, 12:26 PM

I've been using this software since before it was called Vegas and before Sony bought it.

It was always called Vegas. Sonic Foundry released Vegas 1.0 in 1999. Sony purchased after Vegas 4 was released and sold at Vegas 13.

vkmast wrote on 5/11/2022, 12:40 PM

From the "New Post" template: "If you have any questions about an Online Shop order, please contact our support." (more step by step advice here).

Online Live Chat advice here

Purchase consultation contact: email infoservice@magix.net

@aka_GeekGirl

The upgrade process from my standalone license (Vegas Pro 11) led me to this:

I wonder why you did not get the same.

aka_GeekGirl wrote on 5/11/2022, 1:06 PM

@vkmast, I did get that. There was a link below that to compare the versions. I clicked on that link because I wanted to know if I wanted to stay with Pro or go for Post.

vkmast wrote on 5/11/2022, 1:16 PM

@aka_GeekGirl so you did see that  there was a separate 365 subscription version.(when you "did get that").

aka_GeekGirl wrote on 5/11/2022, 1:22 PM

I didn't see any mention of "365".

vkmast wrote on 5/11/2022, 1:30 PM

@aka_GeekGirl well, it was there, but if you did not see it I guess it wasn't 😐. Case closed.

aka_GeekGirl wrote on 5/11/2022, 1:43 PM

To be clear: not fussing that you have to buy a subscription to get access to the library. I just wish I had known so I would have bought the right license in the first place. :)

aka_GeekGirl wrote on 5/11/2022, 1:45 PM

I should point out that this was all prompted by Vegas 14 telling me I should upgrade and that there was a special sale price to upgrade. Hence, clicking on upgrade and then on the product comparison.