Sony Vegas Pro 17 only audio missing video / offline media?

brandon-l wrote on 6/9/2020, 10:30 PM

Hello, today I was trying to import MP4 videos into sony vegas when I realised that only the audio was playing and the video preview was black and also the video in video track doesn't show anything. I went back to check other files that had working mp4 videos and found that they also had the same issue.

This image below is an old project file that had working mp4 videos that now has the error im trying to fix.

https://preview.redd.it/7tcoi66kow351.png?width=1920&format=png&auto=webp&s=b001f42051fa044f5015758d25d6e407f1a4410c

I have also tried turning GPU acceleration to OFF and to my GPU which is a 2016, and created a NVIDIA control panel program settings directly to force it to run integrated graphics and high-performance and still have the error. And lastly, I have also deleted compoundplug.dll.

I'm not sure why this error has occured so randomly because 2 days ago it was working fine and I also uploaded the video to YouTube.

More info:

What version of Magix VEGAS Pro are you using? Sony Vegas Pro 17

What EXACT processor and graphics card do you have in your PC? i7-7700HQ / GTX 1060 v. 26.21.14.4614

What version of Windows are you running? Windows 10, 64 bit, 10.0.19041

Is it a pirated copy of VEGAS? No

Status of GPU acceleration of video processing: Optimal - Nvidia Corporation (Geforce GTX 1060)

Comments

Former user wrote on 6/9/2020, 10:56 PM

There is no such thing as Sony Vegas Pro 17, it is Magix Vegas Pro. That is why people question whether it is pirated because the hackers refer to it as Sony. Follow this link specifically section C and post mediainfo on the files that work and the ones that don't.

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

brandon-l wrote on 6/10/2020, 12:52 AM

Ah, sorry my friend gave it to me thats why. I shall follow the link and see what happens. Also all of the files work, but it doesn't show video. It only plays the audio. I can watch the mp4 but when I import into Magix Vegas Pro it doesn't work properly.

General
Complete name : D:\Lowkey\Crackage\Valorant\ep 2\3.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 301 MiB
Duration : 1 min 59 s
Overall bit rate mode : Variable
Overall bit rate : 21.2 Mb/s
Writing application : Lavf57.25.100

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.2
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1 min 59 s
Bit rate mode : Variable
Bit rate : 21.0 Mb/s
Maximum bit rate : 40.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 60.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.169
Stream size : 299 MiB (99%)
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.470 System B/G
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 1 min 59 s
Bit rate mode : Constant
Bit rate : 129 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 1.84 MiB (1%)
Default : Yes
Alternate group : 1

walter-i. wrote on 6/10/2020, 1:58 AM

Ah, sorry my friend gave it to me thats why.

If you buy the product you will get better help here.
Until then .....

brandon-l wrote on 6/10/2020, 2:34 AM

So no one can give me help? It was just working normally literally 1 day ago and now it's functioning like this :/

EricLNZ wrote on 6/10/2020, 4:10 AM

Where did your friend obtain your "Sony" Vegas Pro 17 from?

set wrote on 6/10/2020, 4:37 AM

Try reset (Ctrl+Shift while running Vegas Pro)

vkmast wrote on 6/10/2020, 4:56 AM

Full resetting instructions (as something often seems to get overlooked).

Also, which build of VEGAS Pro 17? (See Help > About > General). The latest one available from here.

michael-harrison wrote on 6/10/2020, 10:14 AM

[my cracked copy] was just working normally literally 1 day ago and now it's functioning like this :/

Fixed it for you?

brandon-l wrote on 6/11/2020, 3:40 AM

Try reset (Ctrl+Shift while running Vegas Pro)

Full resetting instructions (as something often seems to get overlooked).

Also, which build of VEGAS Pro 17? (See Help > About > General). The latest one available from here.

I did do a full reset but I still had the error occuring :/

brandon-l wrote on 6/11/2020, 3:40 AM

[my cracked copy] was just working normally literally 1 day ago and now it's functioning like this :/

Fixed it for you?

No I have not found a fix for it, but if you find one please help me :D

VEGASDerek wrote on 6/11/2020, 9:03 AM

In this situation, I would create a support ticket and include your serial number and email address when creating it. The support staff will be able to help diagnose this problem for you.

vkmast wrote on 6/11/2020, 12:01 PM

^ how to create