The serial Number not work

Pacil wrote on 5/21/2021, 11:20 AM

I have a problem with Vegas Pro 18

On May 5th I bought VEGAS Pro 18 Suite, I activated the license and it worked, after a few days the program started giving me various lag problems, I tried to follow several tutorials on Youtube but it has an absurd lag.

 

The PC is composed as follows

Graphics card: geforce Rtx 2070

Ryzen 9 3900x processor

Asus prime x570 motherboard

64 gb ram

Internal SSD 512 GB

2 tb secondary ssd

 

I didnot expect such a noticeable slowdown in the creation of the video, so I decided to uninstall Vegas pro 18 and reinstall it, but at the time of activation it says that the serial number is invalid or could be applied to another product.

 

What suggestions do you give me to solve both the lag and the activation code problem?

This product does not even appear in my Dashboard on your site and does not work with manual product registration either

Comments

vkmast wrote on 5/21/2021, 11:40 AM

If the standard Support advice regarding "error code -14" does not help, the advice is "If you have any questions about a [MAGIX] Online Shop order, please contact support. A user-created tutorial here. Select the relevant option when you get to the "I need help with.." page.

You might also check if Online Live Chat will be available a bit later today. Advice here in section 6.

Pacil wrote on 5/21/2021, 11:46 AM

The standard Support advice regarding "error code -14 did not solve the problem, I have already contacted support by email. I will wait for live support to be available, for now I cannot use the software and I hope not to stay there all weekend without