Vegas crashing

Sture-Wikman wrote on 10/11/2021, 11:18 AM

I have just bought Vegas Pro19, upgrading from Vegas Pro 13. I opened the latest project I was working with, just to try it out. Several times there was a red screen instead of the preview. Then it froze and crashed. My Vegas 13 have functioned perfect all the time. I have an AMD FX(tm)8120 8 core processor; 3.10Ghz; RAM 16 GB; 64 bits operative system; x64 based processor; Windows 10. I wonder if it is not possible to open and save old projects in Vegas 19? If this is not solvable, how do I manage to get rid of the Vegas 19 and return to my old program - getting my money back?

Sture Wikman, Sweden

I also want to know how to get in direct contact with support, Vegas or Magix, not just community?

Comments

walter-i. wrote on 10/11/2021, 1:47 PM

See if this thread helps: https://www.vegascreativesoftware.info/us/forum/vegas-pro-18-update-4-build-482-general-discussion--127860/?page=3#ca795542

RogerS wrote on 10/11/2021, 2:10 PM

Red screen is usually a GPU issue. Try help/driver update in 19. 13 barely used the GPU so that might be why it worked.

You can have both 13 and 19 installed.

Espadon wrote on 10/11/2021, 2:31 PM

You could try this: opening V19 and V13. In V13, choose edit, select all, copy. Switch to V19 and Paste on the Timeline, Save. I had similar problems using old projects and this worked for me.

Windows 11Pro 64bit 21H2

Intel i9-12900K 32GB DDR5 - 6000 (XMP II) RAM

C:\ Samsung PCIe 4.0 Nvme 980 Pro. E:\ Samsung 980 Pro

Nvidia Getforce RTX3080Ti. Studio Driver 516.59

Intel UHD Graphics 770. Driver 30.0.101.1994

Sound Card: SB Audigy 5/RX

Vegas Pro Edit 19 Build 643

vkmast wrote on 10/11/2021, 2:42 PM

Regarding VEGAS Support, click SUPPORT on the black bar at the top of this page to see this

More advice here.