VEGAS Pro 17 start up

ToonDoctor wrote on 3/26/2020, 12:04 AM

Hello. I just upgraded to Vegas Pro 17 and every time I try to start the application, it freezes at the "creating video plug-in factory" step. I see that previous versions had this bug too but there are no workaround online for Vegas Pro 17.

Best regards

Comments

john_dennis wrote on 3/26/2020, 12:22 AM

https://www.vegascreativesoftware.info/us/forum/crashing-when-starting-up-vegas-pro-17--119329/#ca745151

nicolasperrotta wrote on 3/27/2020, 7:22 PM

Hello, doing what you indicate the program starts but it tells me error color gradient effect in all the videos

 

vkmast wrote on 3/27/2020, 7:42 PM

Are you using the latest build of VEGAS Pro 17?

nicolasperrotta wrote on 3/27/2020, 8:19 PM

 

It happens to me with version 16 too, I'm still downloading the last one but I don't think that's it.

vkmast wrote on 3/28/2020, 5:29 AM

Does the Color Grading button work for you?

ToonDoctor wrote on 3/28/2020, 7:30 AM

Hello. Thank you for the replies. I have use the trick to change one of the FX folders' name but what it did instead is crash the program once it was started. Older projects have some of those effects. I cannot use Vegas at all. It is a fresh installation of the latest build 17.

Dexcon wrote on 3/28/2020, 7:45 AM

Given that VP17 recommends only Windows 10 as its compatible OS, are you using W10? If not, this may be a contributing problem.

Do you have 3rd party audio/video plugins installed? If yes, perhaps try uninstalling them, doing a registry clean-out using CCleaner or other, re-installing VP17 and then re-installing the A/V plugins and checking VP17 after each plugin install. If VP17 starts up but then fails after one particular plugin install, you've then identified the problem plugin.

This may not solve the problem, but it then eliminates plugins as a problem.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

ToonDoctor wrote on 3/28/2020, 9:20 AM

I am using W10 on a clean system that never had Vegas installed before.

j-v wrote on 3/28/2020, 9:59 AM

 I have use the trick to change one of the FX folders' name but what it did instead is crash the program once it was started.

That is not what I asked in the other case where my hint gave the solution. Do you change all (the whole OFX plugmap) or only one as you stated above.

Last changed by j-v on 3/28/2020, 11:06 AM, changed a total of 1 times.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

ToonDoctor wrote on 3/28/2020, 10:54 AM

I am growing tired of Magix. I purchased a software that I cannot even use and all I get is snarky community support with no way for me to reach out the people who sold me this. Vegas was better handled when it was owned by Sony. I cannot use this freaking software no matter what trick I use. I should not have to use tricks to start using a freshly installed software on a clean computer, running the proper OS and hardware.

vkmast wrote on 3/28/2020, 12:02 PM

https://www.vegascreativesoftware.info/us/support/

ToonDoctor wrote on 3/28/2020, 12:12 PM

I have been on this site and explored all the links for support for the last three days. I am not an idiot. There is no direct support from Magix. There is only an FAQ when you attempt the Magix technical support. There is no way to reach a staff person from the company.

j-v wrote on 3/28/2020, 12:29 PM

 Vegas was better handled when it was owned by Sony. 

Than my advice would be to buy this :https://www.sonycreativesoftware.com/ where you of course can speak to the people of Sony Catalyst day and night.😃😉

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

vkmast wrote on 3/28/2020, 1:12 PM

Despite some MAGIX products related screengrabs this applies to VEGAS products as well https://www.vegascreativesoftware.info/us/support/article/how-to-create-a-support-ticket--1513/

Using the procedure you should be able to

And if/when you have a few minutes to spare, please watch this https://www.facebook.com/vegascreativesoftware/videos/508326563386383/

@ToonDoctor

ToonDoctor wrote on 3/30/2020, 9:47 AM

It is a serious usability and user experience problem when a new user has to jump to so many hoops to find an option to create a ticket and obtain support for a software they just purchased. If it were not for your instructions, I would not k now how to find support from the Magix team. Do they even care about customers? When one cares, one does not making reaching out so convoluted and complicated.

I can't even find the chat box they mention.

vkmast wrote on 3/30/2020, 9:58 AM

https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-get-help-and-support-for-vegas-pro--104781/

https://www.vegascreativesoftware.com/us/support/ (available on weekdays)