VEGAS Pro 17 start up

ToonDoctor wrote on 3/26/2020, 12:04 AM

Hello. I just upgraded to Vegas Pro 17 and every time I try to start the application, it freezes at the "creating video plug-in factory" step. I see that previous versions had this bug too but there are no workaround online for Vegas Pro 17.

Best regards

Comments

nicolasperrotta wrote on 3/27/2020, 7:22 PM

Hello, doing what you indicate the program starts but it tells me error color gradient effect in all the videos

 

vkmast wrote on 3/27/2020, 7:42 PM

Are you using the latest build of VEGAS Pro 17?

nicolasperrotta wrote on 3/27/2020, 8:19 PM

 

It happens to me with version 16 too, I'm still downloading the last one but I don't think that's it.

vkmast wrote on 3/28/2020, 5:29 AM

Does the Color Grading button work for you?

ToonDoctor wrote on 3/28/2020, 7:30 AM

Hello. Thank you for the replies. I have use the trick to change one of the FX folders' name but what it did instead is crash the program once it was started. Older projects have some of those effects. I cannot use Vegas at all. It is a fresh installation of the latest build 17.

Dexcon wrote on 3/28/2020, 7:45 AM

Given that VP17 recommends only Windows 10 as its compatible OS, are you using W10? If not, this may be a contributing problem.

Do you have 3rd party audio/video plugins installed? If yes, perhaps try uninstalling them, doing a registry clean-out using CCleaner or other, re-installing VP17 and then re-installing the A/V plugins and checking VP17 after each plugin install. If VP17 starts up but then fails after one particular plugin install, you've then identified the problem plugin.

This may not solve the problem, but it then eliminates plugins as a problem.

ToonDoctor wrote on 3/28/2020, 9:20 AM

I am using W10 on a clean system that never had Vegas installed before.

j-v wrote on 3/28/2020, 9:59 AM

 I have use the trick to change one of the FX folders' name but what it did instead is crash the program once it was started.

That is not what I asked in the other case where my hint gave the solution. Do you change all (the whole OFX plugmap) or only one as you stated above.

Last changed by j-v on 3/28/2020, 11:06 AM, changed a total of 1 times.

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Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 1909 build 18363.720, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 1909 build 18363.720, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16 are installed, all latest builds
Both Nvidia GPU's have driver version 442.19 Studio Driver, desktop the Studio DHC driver
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ToonDoctor wrote on 3/28/2020, 10:54 AM

I am growing tired of Magix. I purchased a software that I cannot even use and all I get is snarky community support with no way for me to reach out the people who sold me this. Vegas was better handled when it was owned by Sony. I cannot use this freaking software no matter what trick I use. I should not have to use tricks to start using a freshly installed software on a clean computer, running the proper OS and hardware.

vkmast wrote on 3/28/2020, 12:02 PM

https://www.vegascreativesoftware.info/us/support/

ToonDoctor wrote on 3/28/2020, 12:12 PM

I have been on this site and explored all the links for support for the last three days. I am not an idiot. There is no direct support from Magix. There is only an FAQ when you attempt the Magix technical support. There is no way to reach a staff person from the company.

j-v wrote on 3/28/2020, 12:29 PM

 Vegas was better handled when it was owned by Sony. 

Than my advice would be to buy this :https://www.sonycreativesoftware.com/ where you of course can speak to the people of Sony Catalyst day and night.😃😉

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 1909 build 18363.720, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 1909 build 18363.720, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16 are installed, all latest builds
Both Nvidia GPU's have driver version 442.19 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

vkmast wrote on 3/28/2020, 1:12 PM

Despite some MAGIX products related screengrabs this applies to VEGAS products as well https://www.vegascreativesoftware.info/us/support/article/how-to-create-a-support-ticket--1513/

Using the procedure you should be able to

And if/when you have a few minutes to spare, please watch this https://www.facebook.com/vegascreativesoftware/videos/508326563386383/

@ToonDoctor

ToonDoctor wrote on 3/30/2020, 9:47 AM

It is a serious usability and user experience problem when a new user has to jump to so many hoops to find an option to create a ticket and obtain support for a software they just purchased. If it were not for your instructions, I would not k now how to find support from the Magix team. Do they even care about customers? When one cares, one does not making reaching out so convoluted and complicated.

I can't even find the chat box they mention.

vkmast wrote on 3/30/2020, 9:58 AM

https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-get-help-and-support-for-vegas-pro--104781/

https://www.vegascreativesoftware.com/us/support/ (available on weekdays)