Hello. I just upgraded to Vegas Pro 17 and every time I try to start the application, it freezes at the "creating video plug-in factory" step. I see that previous versions had this bug too but there are no workaround online for Vegas Pro 17.
Hello. Thank you for the replies. I have use the trick to change one of the FX folders' name but what it did instead is crash the program once it was started. Older projects have some of those effects. I cannot use Vegas at all. It is a fresh installation of the latest build 17.
Given that VP17 recommends only Windows 10 as its compatible OS, are you using W10? If not, this may be a contributing problem.
Do you have 3rd party audio/video plugins installed? If yes, perhaps try uninstalling them, doing a registry clean-out using CCleaner or other, re-installing VP17 and then re-installing the A/V plugins and checking VP17 after each plugin install. If VP17 starts up but then fails after one particular plugin install, you've then identified the problem plugin.
This may not solve the problem, but it then eliminates plugins as a problem.
I am growing tired of Magix. I purchased a software that I cannot even use and all I get is snarky community support with no way for me to reach out the people who sold me this. Vegas was better handled when it was owned by Sony. I cannot use this freaking software no matter what trick I use. I should not have to use tricks to start using a freshly installed software on a clean computer, running the proper OS and hardware.
I have been on this site and explored all the links for support for the last three days. I am not an idiot. There is no direct support from Magix. There is only an FAQ when you attempt the Magix technical support. There is no way to reach a staff person from the company.
It is a serious usability and user experience problem when a new user has to jump to so many hoops to find an option to create a ticket and obtain support for a software they just purchased. If it were not for your instructions, I would not k now how to find support from the Magix team. Do they even care about customers? When one cares, one does not making reaching out so convoluted and complicated.