You will need to provide more info, such as what you are doing at the time, media being used and settings from the options tab.

I sent a support request, but

- doing normal editing. it's crashing totally randomly. actually project has 3 to 4 1080p H264 videofiles, with a 23.976 frame rate. bitrate is around 10 to 12Mbs. on two tracks, there is 2 videos with BorisFx Primmate Studio, but it was crashing before with the vegas chroma key. crashed on an another project, no matter where i edit. just crashed while just synchinc and movied two tracks, not even a cut, just syncinc 2 videos tracks with one audio track.
Crash happens too with intel driver HD 630 instead of Nvidia for the Raw Processing.

Medias : 3x 1080p H264 videos, converted from my blurays of a movie, running at 23.976. audio parts are AAC.
1 custom green screen cropped to make a 2 different video track.
1 Master Flac 24 bits Audio file , output from Cubase 12.

other audio tracks are mutted except when doing sync. Gpu and Cpu stay low in usage. it's really a tiny project but long (10 to 20mn now). but i had crashing on other project.

settings :

Crash :

Do you have a very old version of Quicktime installed?

Have you checked your graphics drivers from the Vegas Help menu?

I'm SOOOOO tired of Vegas crashing. Hoping V21 would be different but it's not. Been using Vegas for well over a decade now so can't bear to switch and learn another program. It's the only program on my entire computer that crashes.

Do you have a very old version of Quicktime installed?

Have you checked your graphics drivers from the Vegas Help menu?

some other people are having same issue in other software from magix. didn't finished to read the thread.

- no old version of quicktime lol ahahah.
- drivers up to date for intel and Nvidia.

pretty sure the issue is on vegas side. maybe related to the fact i keep Vegas Pro 19 on the system, until i'm sure 21 will be ok.

https://www.magix.info/us/forum/rtffilter-dll-bad-image--1296525/

I'm SOOOOO tired of Vegas crashing. Hoping V21 would be different but it's not. Been using Vegas for well over a decade now so can't bear to switch and learn another program. It's the only program on my entire computer that crashes.

depend of what crash you have, error, etc, what support or help here replied. my issue seems to be different. the service in error seems to be used for update and some other stuff.

One option is to upload your project/some files to see if we have the same problem.

I'm SOOOOO tired of Vegas crashing. Hoping V21 would be different but it's not. Been using Vegas for well over a decade now so can't bear to switch and learn another program. It's the only program on my entire computer that crashes.

Every release is the same and every time it's the same story. I'm on the same boat, nothing else on my PC crashes. Using a 7950x, a 4090, x264 files recorded from OBS (with recommended settings from this forum) and still I get crashes. The last reasonably stable version of Vegas I used was 18. Vegas 21 even hangs when opening the program. With Vegas 20 I was fobbed off with driver updates (basically the blame was pushed to GPU drivers, which of course updating fixed nothing).

We then go in circles sending all sorts of information to the forum and sending bug reports through the program. Im not a beta tester, I dont want to solve MAGIX problems, Im a paying customer and I expect software to work as advertised. The forums have a lot of apologists who defend MAGIX to hell and back. Sending in files and projects doesnt help, theres something wrong at a very basic level if so many users have issues, but nothing is done about it. Look at other groups / twitter / reddit in regards to vegas 21, the program is a laughing stock.

I would love to have the spare time to learn a different program, but my job relies on quick turnaround for video edits. Using Vegas is the absolute worst part of my overall PC usage.

One thing you could try (seen this done by other users) is to rename Service_rel_u_x64_vc16.exe to Service_rel_u_x64_vc16.bak, see what happens. You can rename it back if it does not help.

One option is to upload your project/some files to see if we have the same problem.

read the thread i posted, it seems it's related to some installations issue or a file, someone else tell that the issue is know from magix germany. as it's something related / used in Magix software. several other thread are available on the same error, but on other magix softwares. so not related to Vegas Pro 21 directly but to magix.
I can uninstalling Vegas Pro 19 and see if it's going better.
someone just wrote me that he solved this issue but doesn't remember how (ahah too bad).

i'll not send a 20 Gb project anyway, I"ll wait the answer of the support, or if someone know the error and his solution. if it was reproductible, everybody would get it. I doubt it's related to the project.

@Marty74 I have two suggestions. First, it's advisable to update your signature. It shows that you have a NVIDIA GT640 graphics card, but the images you posted show that you actually have a NVIDIA GTX 1050Ti.
Second, you need to post MediaInfo details for the media you're using. MediaInfo is free software that will give details of the media so that experts on this forum can give you advice.

Do you have a very old version of Quicktime installed?

Have you checked your graphics drivers from the Vegas Help menu?

it's not a quicktime file !

Same module name, different program.

https://www.magix.info/us/forum/crash-when-exiting-the-program-qt5coremx64qt5-15-1-dll--1292331/

@Marty74 I have two suggestions. First, it's advisable to update your signature. It shows that you have a NVIDIA GT640 graphics card, but the images you posted show that you actually have a NVIDIA GTX 1050Ti.
Second, you need to post MediaInfo details for the media you're using. MediaInfo is free software that will give details of the media so that experts on this forum can give you advice.

Thanks, just updated the signature sorry, i'm most of the time offline and rarely come "anywhere" since 6 months.
i'll post the mediainfos but i higly doubt the issue come from here, maybe an issue with vegas pro 19 + vegas post 21, or something related. as said found same error on other magix products, with a "solution given by magix by sending new installer or fixed file".
let me provide the mediainfos in few minutes

just got the answer from the support.

One thing you could try (seen this done by other users) is to rename Service_rel_u_x64_vc16.exe to Service_rel_u_x64_vc16.bak, see what happens. You can rename it back if it does not help.

i'll try the support suggestion first. ;).

Same module name, different program.

https://www.magix.info/us/forum/crash-when-exiting-the-program-qt5coremx64qt5-15-1-dll--1292331/

suggestion from support is to repair VS C++ microsoft distrubuable (all of them).

just did it and will see if it's better. read somewhere that it was related to an issue with Gpu driver, (driver fault) we'll see.

i'll post result here, in case someone else encounter the same issue.

Applied support suggestion, and crash and error still there :(

In your signature, it says you are running Win11 beta?

In your signature, it says you are running Win11 beta?

yes. i see you coming with your comment lol... please, forget it.

How the hell can i have a reply from the support ?

I did an upgrade to vegas 21 post/pro and i get a lot of crashs, i opened a ticket, more than one month ago here.

[Ticket#2023082817001546] Vegas Pro 21 crashing all the time error Service_rel_u_x64_vc16.exe and Qt5CoreMx64Qt5.15.1.dll

MAGIX Software GmbH *.* Supportmanager Berliner Str. 13 01067 Dresden - Germany

They requested me some logs file, without reading what i told "that the crash happened without having the vegas error window opening when crashing",

i replied asking an other way to provide the informations asked : no reply.

then by miracle, after 15 days, one day, vegas showed for the first time and only time the vegas crash windows but it was a different error than the one i had before.

so i sent the files requested to the support. and since then, i wait.. no reply... i wrote again, asking "anybody here" ? no reply... that's what i call some awful support...

what must i do ?

I upgraded my system to Vegas 21 from 20 post. I kept getting New Blue Titler 7 crashes. So I figured I would up grade to Vegas 21 post. Then I was gettin video card errors. So I wiped my system clean and installed new sata hard drives and an Nvidia 8 gig video card. I then proceeded to load Vegas 20 post and Vegas 21 Post. I can't do a darn thing now. The minute I open up the program I white screen. I have an Intel 3930 with 32 gigs of memory 8 gig video card and a really awesome system which I use for My music recording business with not one problem. I am sitting dead in the water and have clients who require my assistance. I can't work like this. Thanks all help appreciated. I need a phone number for help. Thx. please inbox me if you can help. >email address removed<

Moderator edit. for security reasons use "Write a Message" for PMs.

@Joe-Arminio Please make a new post for this problem and include your GPU model and driver number.

@Joe-Arminio please note also that for security reasons publishing personal data on the forum needs to be avoided. Your email address has been removed. The "Write a Message" feature should be used for Private Messaging. (Click a user's avatar to find that option.)