Vegas pro edit extremely lag

RogerS wrote on 8/17/2021, 10:27 PM

Frosty are you sure the GPU is too old? It seems to have 5GB of video ram and is a similar generation to the 10XX series: https://www.nvidia.com/content/dam/en-zz/Solutions/design-visualization/productspage/quadro/quadro-desktop/quadro-pascal-p2000-data-sheet-us-nvidia-704443-r2-web.pdf

Anyway, MediaInfo would be helpful! Not all media supports GPU decoding which can cause huge performance differences.

edward-h wrote on 8/17/2021, 10:31 PM

So what should I do? I don't have any file to upload there for investigate.

thks

RogerS wrote on 8/17/2021, 10:36 PM

There is nothing to upload. Download MediaInfo or use a player that has it integrated (Media Player Classic) and copy and paste the info from your media file (i.e. the video) into this forum.

Too difficult? Make a short example available for us to download via Google Drive, Dropbox, Box, etc. and one of us can do it.

edward-h wrote on 8/17/2021, 10:40 PM

u mean the media I import in? For checking is it corrupted?

fr0sty wrote on 8/17/2021, 10:42 PM

yes, or for checking to see if it is a format that vegas (or your GPU) has trouble with, it may need to be converted.

edward-h wrote on 8/17/2021, 10:49 PM

General
Complete name : C:\Users\Owner\Pictures\Video Projects\DSC_0007.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 2007.09 (qt /niko)
File size : 65.9 MiB
Duration : 24 s 925 ms
Overall bit rate : 22.2 Mb/s
Encoded date : UTC 2021-07-07 09:59:12
Tagged date : UTC 2021-07-07 09:59:12
NCDT : NCTG

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Format settings, GOP : M=3, N=15
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 24 s 925 ms
Bit rate : 20.6 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.331
Stream size : 61.1 MiB (93%)
Language : English
Encoded date : UTC 2021-07-07 09:59:12
Tagged date : UTC 2021-07-07 09:59:12
Color range : Full
Color primaries : BT.709
transfer_characteristics_Original : BT.470 System M
Matrix coefficients : BT.601
Codec configuration box : avcC

Audio
ID : 2
Format : PCM
Format settings : Little / Signed
Codec ID : sowt
Duration : 24 s 925 ms
Bit rate mode : Constant
Bit rate : 1 536 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Bit depth : 16 bits
Stream size : 4.56 MiB (7%)
Language : English
Encoded date : UTC 2021-07-07 09:59:12
Tagged date : UTC 2021-07-07 09:59:12

edward-h wrote on 8/17/2021, 10:51 PM

General
Name: DSC_0007.MOV
Folder: C:\Users\Owner\Pictures\Video Projects
Type: AVC
Size: 67.44 MB (69,060,858 bytes)
Created: Wednesday, July 7, 2021, 10:11:00 AM
Modified: Wednesday, July 7, 2021, 9:59:12 AM
Accessed: Wednesday, August 18, 2021, 10:59:29 AM
Attributes: Archive

Streams
Video: 00:00:24.925, 29.970 fps progressive, 1920x1080x32, AVC
Audio: 00:00:24.925, 48,000 Hz, Stereo, PCM

Summary
[TCFM]: 6

ACID information
ACID chunk: no
Stretch chunk: no
Stretch list: no
Stretch info2: no
Beat markers: no
Detected beats: no

Other metadata
Regions/markers: no
Command markers: no

Media manager
Media tags: no

Plug-In
Name: so4compoundplug.dll
Folder: C:\Program Files\WindowsApps\VEGASCreativeSoftware.VEGASPro18EditWindowsStoreEd_18.0.528.0_x64__60dw4xhwq0ser\VFS\ProgramFilesX64\VEGAS\VEGAS Pro 18.0\FileIO Plug-Ins\so4compoundplug
Format: AVC
Version: Version 1.0 (Build 8532)

Dexcon wrote on 8/17/2021, 11:03 PM

Thank you for the MediaInfo report.

The File Format is Quick Time (QT), a format that is no longer supported by Apple in Windows. Consequently, the QT plugin in Vegas Pro is not automatically activated, but it can be done by going to Options/Preferences/Deprecated Features and check the 'Enable the Quick Time plugin' checkbox and see if that improves things for you. Please let us know how it goes.

edward-h wrote on 8/17/2021, 11:08 PM

This file is just an example I imported in. I also import a sequence of png. program preforms same lagging way.

I enable that. it is the same.

RogerS wrote on 8/18/2021, 12:45 AM

It's not really QuickTime format, it's just AVC in a MOV container. Vegas says it decodes with so4compoundplug.dll so enabling Quicktime won't do anything.

Here's what I would try. Go to preferences, file i/o and check "enable legacy AVC decoding." Restart Vegas and see if it's any better. It's a workaround but may help.

If it does help there might be an issue with decoding on this card. You can also change hardware decoding from NVDEC to none (or Intel if available) on the file i/o tab.

edward-h wrote on 8/18/2021, 1:15 AM

It doesn't help. same. I can play the timeline, but can't stop or pause. if i do that, program freezes.

RogerS wrote on 8/18/2021, 1:30 AM

I'd try Magix tech support. There have been a few complaints with Quadro cards and I don't know if they came up with a workaround or fix for them.

I'm using a regular NVIDIA 1050 (notebook) and it works fine with common file formats.

edward-h wrote on 8/18/2021, 1:35 AM

The other notebook is same 1050i card. it is fine too. I am using desktop workstation now.

edward-h wrote on 8/18/2021, 3:01 AM

Hi all user friends, I uninstall my Vegas pro edit version 18. (build 528). then install the trail version 527. It performs normally. I can play preview in timeline area, and it can be stop and pause normally. That's mean ver 528 has problem. it seems that i purchase a problem version from Microsoft. What can u suggest me to do?

RogerS wrote on 8/18/2021, 3:18 AM

Can you get a refund from Microsoft? Contact Microsoft or Vegas tech support about this?

edward-h wrote on 8/18/2021, 3:29 AM

I have contacted Microsoft. They will get back to me what they will do. I ask them to provide me an usable version.

I will try to refund it first.

How can I contact Magix technical people or sales?

RogerS wrote on 8/18/2021, 3:45 AM

For technical people scroll back up to the top and click on "support". Instead of ask the community go to ask support, click on technical issue, type something in and then create a support ticket.

edward-h wrote on 8/18/2021, 4:10 AM

I cant find area to type message in technical support

vkmast wrote on 8/18/2021, 4:55 AM

@edward-h a user-created tutorial here https://www.vegascreativesoftware.info/us/forum/anyone-have-a-tech-support-email-for-vegas-pro-support-at-magix--120274/#ca749729

edward-h wrote on 8/18/2021, 8:15 PM

Thank you all for ur help. I will do refund with Microsoft. Then, buy again from Vegas Website.

fr0sty wrote on 8/18/2021, 8:29 PM

Can you use the serial number you used to register the microsoft version on the demo that works?

edward-h wrote on 8/18/2021, 8:48 PM

I can't. I don't even have serial no.!

Meitoc wrote on 8/30/2021, 10:55 PM

Hi all user friends, I uninstall my Vegas pro edit version 18. (build 528). then install the trail version 527. It performs normally. I can play preview in timeline area, and it can be stop and pause normally. That's mean ver 528 has problem. it seems that i purchase a problem version from Microsoft. What can u suggest me to do?

Hi. I missed this problems to for both my Windows 10 and Windows 11 PCs too. I don't think because of PCs. One of them is a strong PC. And i rated 1 star for VP 18 on Microsoft Store.

Meitoc wrote on 8/30/2021, 11:23 PM

Intel(R) Core(TM) i7-7800X CPU @ 3.50GHz 3.50 GHz

32.0 GB (31.7 GB usable)

64-bit operating system, x64-based processor

Quadro P2000

this is my computer config.

Window 10 pro ver. 20H2

Vegas pro edit version 18. (build 528)

symptoms: It is normal when nothing is imported. When a video is imported, if press play, it can't stop. It is very lagging. If two clips imported, they can't be dragged to do fade in and out transition.

I think you same as me