Weird glitch never seen before, NEED HELP! - Vegas 19 Pro

Zachary-Graser wrote on 5/6/2022, 10:53 AM

Hello, I need urgent help with my Vegas 19 which keeps freezing. I had this issue with the previous version of Vegas, thought that was the issue so i bought the newest version and it still keeps happening.

To describe the issue, the timeline bugs out first, then the whole program glitches and then it crashes.

Here is an video to show you what happens in vegas: https://www.reddit.com/r/VegasPro/comments/udvwfr/weird_timeline_glitch_randomly_when_editing_the/ (its my thread on reddit with the video)

I've tried to do tons of research and especially about the " Unmanaged Exception (0xe0434352) ", I've updated all my drivers and windows, reinstalled .net, Cleaned up my windows etcetc but nothing seems to work. Im using BCC and Sapphire plugins and the 19 version of Vegas. I've used Vegas for like 8 years and i've never had this type of an issue before so i am very lost on what to do. It most often occurs after editing smoothly for about 2 hours, then the glitch appears. I reopen vegas and then it seems like the project file just gets stuck as it is and i cant do nothing else but render the whole timeline and import to a "fresh" project, and that sometimes gets rid of the glitch, but it messes up my workflow and takes like 3x more time to edit than what it usually takes.

My PC is worth 3K so it should def not be an hardware issue neither.

Here is the crash report

Extra Information
File: C:\Users\35844\AppData\Local\VEGAS Pro\19.0\fileio_x64.log
File: C:\Users\35844\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log
File: C:\Users\35844\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml
File: C:\Users\35844\AppData\Local\VEGAS Pro\19.0\dx_video_grovel_x64.log
File: C:\Users\35844\AppData\Local\VEGAS Pro\19.0\svfx_video_grovel_x64.log
File: C:\Users\35844\AppData\Local\VEGAS Pro\19.0\ocio_x64.log
File: C:\Users\35844\AppData\Local\VEGAS Pro\19.0\dx_grovel_x64.log
File: C:\Users\35844\AppData\Local\VEGAS Pro\19.0\vegas_script_x64.log
File: C:\Users\35844\AppData\Local\VEGAS Pro\19.0\gpu_video_x64.log
File: C:\Users\35844\AppData\Local\VEGAS Pro\19.0\hub.log
File: C:\Users\35844\Documents\P2W.veg

Problem Description
Application Name: VEGAS Pro
Application Version: Version 19.0 (Build 550)
Problem: Unmanaged Exception (0xe0434352)
Fault Module: C:\Windows\System32\KERNELBASE.dll
Fault Address: 0x00007FFBFD284F69
Fault Offset: 0x0000000000034F69

Fault Process Details
Process Path: C:\Program Files\VEGAS\VEGAS Pro 19.0\vegas190.exe
Process Version: Version 19.0 (Build 550)
Process Description: VEGAS Pro
Process Image Date: 2022-03-16 (Wed Mar 16) 20:21:28

Comments

Zachary-Graser wrote on 5/6/2022, 11:04 AM

"Process Image Date: 2022-03-16 (Wed Mar 16) 20:21:28" the date is very weird, this is a brand new project file created today but stil the date is almost 2 months old??? how is this possible?

Former user wrote on 5/6/2022, 11:31 AM

My PC is worth 3K so it should def not be an hardware issue neither.

@Zachary-Graser Hi, Can you go to your icon at the top, click it - My Profile, & fill in your Signature with your Vegas version, Windows version & system specs, CPU, GPU, RAM etc. this will then show at the bottom of the comments 👍

Also what type of media are you using, there's a tool called MediaInfo, download it, it's free https://mediaarea.net/en/MediaInfo
After downloading, right click on the media in your Windows folder, open MediaInfo, choose Text from the View option, select all, copy & paste in a comment here, thanks

Zachary-Graser wrote on 5/6/2022, 11:49 AM

My PC is worth 3K so it should def not be an hardware issue neither.

@Zachary-Graser Hi, Can you go to your icon at the top, click it - My Profile, & fill in your Signature with your Vegas version, Windows version & system specs, CPU, GPU, RAM etc. this will then show at the bottom of the comments 👍

Also what type of media are you using, there's a tool called MediaInfo, download it, it's free https://mediaarea.net/en/MediaInfo
After downloading, right click on the media in your Windows folder, open MediaInfo, choose Text from the View option, select all, copy & paste in a comment here, thanks

Hey, Thanks for the reply. Updated my "signature" thing, and here is the mediainfo from the file im using on this specific project file where the issue is occuring:

General
Complete name : C:\Users\35844\Downloads\RPPoorToRichToWealthy.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42)
File size : 4.76 GiB
Duration : 53 min 25 s
Overall bit rate mode : Variable
Overall bit rate : 12.8 Mb/s
Encoded date : UTC 2022-05-03 21:36:25
Tagged date : UTC 2022-05-03 21:36:25

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.2
Format settings : CABAC / 3 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 3 frames
Format settings, GOP : M=1, N=30
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 53 min 25 s
Bit rate : 12.6 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.101
Stream size : 4.69 GiB (98%)
Language : English
Encoded date : UTC 2022-05-03 21:36:26
Tagged date : UTC 2022-05-03 21:36:26
Color range : Limited
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 53 min 25 s
Bit rate mode : Variable
Bit rate : 192 kb/s
Maximum bit rate : 301 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 72.4 MiB (1%)
Language : English
Encoded date : UTC 2022-05-03 21:36:26
Tagged date : UTC 2022-05-03 21:36:26

Zachary-Graser wrote on 5/6/2022, 11:52 AM

Im considering reinstalling my windows, not sure if that would help?

lan-mLMC wrote on 5/6/2022, 12:14 PM

Try resetting you VEGAS Pro.

Former user wrote on 5/6/2022, 12:41 PM

@Zachary-Graser Thanks for adding that info. now it's in your signature you won't be asked or need to answer that again,👍

Hi, from what i can tell you shouldn't have a prob with that type of file, you're adding Boris stuff which can be a bit intense on Vegas,

I wouldn't put the price of what you think your PC is worth on how it performs, yours may have cost you 3K but i could buy your PC, CPU, GPU, 32GB Ram, M.2 Hard drive, Motherboard, Power supply & a case for under 1.5k, I'm not comparing sizes but my Vegas crashes, discarding that yours is good enough, so provided all your drivers are up to date you may have to reinstall windows, I did on my machine, I lost a few functions like Search, i formatted my drive & using Windows feature i reinstalled it all again, Vegas still crashes but i never got the Unmanaged Exception (0xe0434352) msg so i don't know how to fix that, it might well be a Windows issue. A good purge & fresh start might be a good thing 👍👍

Zachary-Graser wrote on 5/6/2022, 1:05 PM

@Zachary-Graser Thanks for adding that info. now it's in your signature you won't be asked or need to answer that again,👍

Hi, from what i can tell you shouldn't have a prob with that type of file, you're adding Boris stuff which can be a bit intense on Vegas,

I wouldn't put the price of what you think your PC is worth on how it performs, yours may have cost you 3K but i could buy your PC, CPU, GPU, 32GB Ram, M.2 Hard drive, Motherboard, Power supply & a case for under 1.5k, I'm not comparing sizes but my Vegas crashes, discarding that yours is good enough, so provided all your drivers are up to date you may have to reinstall windows, I did on my machine, I lost a few functions like Search, i formatted my drive & using Windows feature i reinstalled it all again, Vegas still crashes but i never got the Unmanaged Exception (0xe0434352) msg so i don't know how to fix that, it might well be a Windows issue. A good purge & fresh start might be a good thing 👍👍

Yeah, but this is not just a typical crash or freeze, this literally glitches the whole timeline in a way i've never seen before in all my years using vegas. That is the issue. It CAN'T be a hardware related issue, i can assure that. Funnily enough i didnt even give you info on my motherboard, power suply, case, my 2Tb ssd etc so you cant even calculate that you could buy my pc for under 1.5k i dont know how you are coming up with that lol.

However, i've done all the usual stuff you could come up with, reinstalled everything numerous times, troubleshooted the issue and nothing works. Im not your tyipical 60 year old boomer who is using the pc for the first time, so no "try reinstalling your vegas" won't work on this issue.

I hope someone from the Vegas team can actually somehow help me out.

Zachary-Graser wrote on 5/6/2022, 1:06 PM

Try resetting you VEGAS Pro.

Doesn't work. The issue already occured with 18 and i installed a brand new version of 19 like 2 weeks ago and the same glitch appears.

Zachary-Graser wrote on 5/6/2022, 1:07 PM

@Zachary-Graser Thanks for adding that info. now it's in your signature you won't be asked or need to answer that again,👍

Hi, from what i can tell you shouldn't have a prob with that type of file, you're adding Boris stuff which can be a bit intense on Vegas,

I wouldn't put the price of what you think your PC is worth on how it performs, yours may have cost you 3K but i could buy your PC, CPU, GPU, 32GB Ram, M.2 Hard drive, Motherboard, Power supply & a case for under 1.5k, I'm not comparing sizes but my Vegas crashes, discarding that yours is good enough, so provided all your drivers are up to date you may have to reinstall windows, I did on my machine, I lost a few functions like Search, i formatted my drive & using Windows feature i reinstalled it all again, Vegas still crashes but i never got the Unmanaged Exception (0xe0434352) msg so i don't know how to fix that, it might well be a Windows issue. A good purge & fresh start might be a good thing 👍👍

Also i've used boris plugins for 6 years so it won't "overload" my pc, that might happen if you using a 2010 tier 100 dollar pc, not in this case no i can't emphazise it enough it isn't a hardware issue, nor is vegas glitching out because its somehow being overloaded with effects or something like that.

Yelandkeil wrote on 5/6/2022, 2:06 PM

Only you alone can solve your problems. Confusions:

1, this sh*t indicates you have graka driver issue

2, this points out your 3000$ PC has only one HD, like Paris' canalization sharing with its tap water together

3, your 10 tracks cutting so arbitrarily, what's your goal?

4, your PC power supply insufficient?

5...

Former user wrote on 5/6/2022, 2:17 PM

@Zachary-Graser Before you climbed on your high horse you should've read my comment more clearly, I may have been conservative with the price but i agreed with you it prob wasn't hardware, i was pointing out that even the most expensive PC's crash, & i never mentioned reinstalling Vegas, i actually agreed that with you about reinstalling Windows providing all your drivers are up to date ,

Yelandkeil wrote on 5/6/2022, 2:20 PM

lan-mLMC wrote on 5/6/2022, 2:21 PM

Fault Module: C:\Windows\System32\KERNELBASE.dll

This kind of error messages I've seen in social groups is usually solved by updating the GPU driver, C++ runtime, DirectX runtime, .NET framework & Windows update.

vkmast wrote on 5/6/2022, 2:31 PM

As you asked "someone from the Vegas team" to help you, please see this comment (and a later one from him in that thread).

https://www.vegascreativesoftware.info/us/forum/vegas-16-0-build-424-crashes-on-hitting-render-as-button--135136/

@Zachary-Graser

(And please do not underestimate boomers (58-76 y/o). Many of the most valuable contributors on this forum belong to the category.)

diverG wrote on 5/7/2022, 11:55 AM

@Zachary-Graser. Your signature does not list your drives. You clearly have C: but do you say a D: drive for your media?. Apologies if I missed this info.

@vkmast Can you raise 76 to 84.

jetdv wrote on 5/7/2022, 12:08 PM

I just started VEGAS on my old laptop and got this same error message. I closed the error dialog and started VEGAS again. It started the second time...

vkmast wrote on 5/7/2022, 12:22 PM

@diverG Absolutely, especially when talking about valuable contributors.🙂👍.