Comments

gary-rebholz wrote on 10/20/2021, 4:01 PM

Some faulty update notices went out. The problem was supposed to have been fixed yesterday. If you have build 381, then you have the latest build.

Tim-Kitchen wrote on 10/20/2021, 4:03 PM

Thanks. Any idea how to get the notice to stop showing? I have to skip the upgrade every time I open Vegas.

 

gary-rebholz wrote on 10/20/2021, 4:11 PM

To be clear, do you already have build 381 installed?

 

Neal-Siddell wrote on 10/20/2021, 4:11 PM

Could you confirm if you do have the more recent build of the software or not? You should be able to find this information by going into the software and going to Help < About.

Tim-Kitchen wrote on 10/20/2021, 4:12 PM

Yeah, sorry. I sure do.

Tim-Kitchen wrote on 10/20/2021, 8:39 PM

I have Vegas V 19.0 Build 381 installed. Every time I open Vegas, it asks me if I want to upgrade. When I say yes, the upgrade fails with the error message I gave earlier.

yoo-changyun wrote on 10/20/2021, 10:04 PM

It's the same for me. Even if I upgrade it, it keeps telling me to upgrade, and it's the same even if I delete it and reinstall it.

Neal-Siddell wrote on 10/21/2021, 9:33 AM

If there are multiple instances of this issue we would suggest contacting our technical support and providing your system information so they can start looking into how to resolve this issue.

If you come across this forum page and have this issue as well please submit a report to our tech support by following these instructions:

From the https://www.vegascreativesoftware.com/us/ web site, hover over SUPPORT and choose Customer Service.
Click the button for GO TO THE FAQS PAGE.
Click the FIND A SOLUTION button.
Click Technical problems / Errors.
Click the product you are using from the choices provided.
A list of answers for different issues will appear.
If none of those address the issue click SEARCH FOR OTHER SOLUTIONS.
Type the issue you are experiencing into the search bar provided.
Click FIND A SOLUTION.
Click SEND A SUPPORT REQUEST.
Log into your support account.
Type the description of the issue.
Click CONTINUE.
Fill in the information requested on the next page and click SUBMIT SUPPORT REQUEST.

Dr Zen wrote on 10/22/2021, 9:02 AM

I just returned from Narnia and was starting to think it was only happening on my computer - glad I'm not the only one experiencing this weird error 😵
I have Build version 381 correctly installed.
Every time you boot up VP19, it keeps saying there is a Major Program Update.
It reports the update is for VEGAS Deep Learning Models, but lists the Features and Bug List for VP19 Build #381. Even stranger still, the file size looks like the full version of Vegas Pro 19, but it reports as VEGASModelsUpdate 1.0.0.72 after it finishes downloading.

Tim-Kitchen wrote on 10/22/2021, 12:47 PM

I now have a ticket open with support on this issue. It's only mildly annoying, but I'm afraid it could affect other upgrades unless it's solved.

Paul-Fierlinger wrote on 10/24/2021, 1:45 AM

Same here. Every time I open Vegas I have to get rid of that popup by closing it at the Windows tool bar level.

I never reported this here because it's been indeed only mildly annoying. By now it has become considerably annoying.

Tim-Kitchen wrote on 10/24/2021, 8:13 AM

Yep. I agree. It's starting to get more annoying. The answer from support so far is to uninstall and reinstall Vegas. I really do not want to do this because it looks like others have tried this and it did not work.

sean-giordano wrote on 10/24/2021, 8:22 AM

I am in the same boat. Says major upgrade... I download, and it fails. Now I know I have the latest version and to ignore this prompt by "install later." But as someone noted above.... will this interfere with future upgrades/patches? (For instance, the patch for this "upgrade")

baksideDisaster_Flicks wrote on 10/24/2021, 1:52 PM

Ugh I'm hitting this as well. At first I was just dismissing but it's getting super annoying.

Tim-Kitchen wrote on 10/24/2021, 5:59 PM

Yes, it seems like a LOT of people are having this issue. I think they need to come up with a fix pretty soon.

Howard-Vigorita wrote on 10/25/2021, 1:37 AM

I recall there were 2 separate updates to download and run... the 2nd was Vegas Effects 3.

Tim-Kitchen wrote on 10/26/2021, 2:31 PM

I followed the advice from support and uninstalled Vegas and reinstalled it. The message has thankfully gone away. This seems a pretty brute force way to fix it, but it is now fixed. Thanks!

Dr Zen wrote on 10/29/2021, 9:13 AM

Does anyone know how to fix this error!!
I have uninstalled and reinstalled VP and this stupid update message is still there.

Pieboy wrote on 10/29/2021, 9:48 AM

Hi I had a upgrade notice from Pro 18 to Proo 19 when i opened up Pro 18, I downloaded the upgrade but when try to open its asking do i want to deactivate my pc and open Pro 19 .I want to have |Pro 19 on the same Descktop.How do i solve this please

Dr Zen wrote on 10/29/2021, 9:08 PM

Hi I had a upgrade notice from Pro 18 to Proo 19 when i opened up Pro 18, I downloaded the upgrade but when try to open its asking do i want to deactivate my pc and open Pro 19 .I want to have |Pro 19 on the same Descktop.How do i solve this please

Your question has nothing to do with the problem being discussed in this thread. I recommend you start a NEW POST.

Dr Zen wrote on 10/30/2021, 2:39 AM

I finally found a way to remove this annoying Update Notification Error from Vegas Pro 19 #381.
These are the steps I took:
1. De-register all installed versions of Vegas (made by Magix) inside of your Magix account.
2. Download and install the free version of Revo Uninstaller (AMD recommended this program to me).
https://www.revouninstaller.com/
3. Un-install all Vegas programs.
4. This is the most important step!
After Revo un-installs Vegas, scan for all remaining Vegas program folders, Select All, then delete. There will be two types of folders that Revo will find for you. Repeat the process until all Vegas programs are removed.
5. I did an extra step and also ran CCleaner for good measure and then did a Custom Clean and Registry Clean.
6. Re-boot computer
7. Install Vegas Pro and activate license.
Touch wood, this seems to have fixed the problem once and for all!

p.s. I noticed that when Revo searched for remaining folders, it looked like v18 and v19 files had got mixed up, in regards to Deep Learning models. I think this was part of the problem.
 

Dennis-Mulgannon wrote on 11/12/2021, 10:55 PM

Yep! Put me down for Me Too with Build 381. Perhaps we can get an update for the update.

mofobo wrote on 11/13/2021, 2:34 AM

I too keep getting the annoying pop-up to download the latest update. I'm already on Build 381.

vkmast wrote on 11/13/2021, 2:38 AM

The latest update b 424.

@mofobo