vkmast wrote on 8/18/2020, 8:17 AM

Check if the email is in your spam folder. If not, see the Support links mentioned here.

Howard-Vigorita wrote on 8/18/2020, 11:15 AM

Had that problem myself last was a technical issue with the Magix dns entry. Got this instruction from support and it worked:

Hi Howard,Regarding your serial: Please send an email with your order number to Then my colleagues can verify that you took the VEGAS Pro 16 + 17 deal. Either they will send the serial to you or I will through this chat.The technical issue you mentioned is forwarded to the responsible person. I hope you understand that I can't give you insight if your suggestion will implemented.Best regards, Mathias


Cameras: Z-Cam E2 classic, Canon XF305, JVC GV-LS2, Canon 6D w/L-glass line.
Laptop: Dell XPS15-9570; i7-8750h 32gb (integrated Intel UHD-630 & Nvidia GTX-1050Ti)
Road: Intel NUC i7 8809g 32gb (integrated AMD VegaM 4gb graphics and Intel HD630)
Workstation: i9 9900k 32 gb (Sapphire AMD Radeon VII 16gb graphics and integrated Intel UHD630)
Workstation2: e5 1650v4 128 gb (Sapphire Nitro+ RX5700xt Navi 8gb graphics)
Workstation3: i7-980X 24gb (Sapphire Nitro+ Vega64 8gb graphics)
currently Vegas 17.452 (testing Vegas 18.284)