Forum access issue

Howard-Vigorita wrote on 2/27/2023, 3:48 PM

It's like the forum just went 4k. Can only get here with a proxy via the UK. Network trace suggests akamai redirection in the US is failing. Without a proxy, I get this trying to access normally in the US:

Comments

vkmast wrote on 2/27/2023, 3:56 PM

Slow responses including some server errors as well a while ago here. I'm in Northern Europe.

james-ollick wrote on 2/27/2023, 4:30 PM

Ok now in the USA.

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rraud wrote on 2/27/2023, 4:37 PM

I just got the same error as @Howard-Vigorita and have been experiencing very slow download speeds for updates and such, for the last few weeks. btw, I am in New York.

Former user wrote on 2/27/2023, 11:04 PM

On another forum related issue. There are a lot of spam bots posting here, Maybe if it was required that email address's to be authenticated before posting or commenting it would prevent the dumber bots.

EricLNZ wrote on 2/28/2023, 1:55 AM

There are a lot of spam bots posting here

Really? How many have you seen in the past 11 days? Since the spam blocker was fine tuned Moderators haven't had to block any. The system has dealt with them and they haven't appeared here.

Unfortunately we know of one genuine poster who was accidentally blocked and hope there aren't others.

The Magix Community forum doesn't appear to be as fortunate. It's General Information section was swamped yesterday in the early hours GMT time.

EricLNZ wrote on 2/28/2023, 1:59 AM

The forum access is still playing up for me in the South Pacific.

vkmast wrote on 2/28/2023, 2:13 AM

@EricLNZ here as well again some intermittent slow responding. Spams are a different topic but as you say progress has been made and it seems that admins are considering suggestions and options regarding new registrations.

Former user wrote on 2/28/2023, 3:25 AM

There are a lot of spam bots posting here

Really? How many have you seen in the past 11 days? Since the spam blocker was fine tuned Moderators haven't had to block any. The system has dealt with them and they haven't appeared here.

 

 

Maybe 3 bots, but perhaps over a duration of a few weeks. I was basing my concern on the infrequent amount of times I've been checking the board lately, but could be coincidence, and I've witnessed all the bots of the last few weeks

vkmast wrote on 2/28/2023, 3:50 AM

@Former user did you actually report any of the bots you've witnessed?

RogerS wrote on 2/28/2023, 6:46 AM

I've reported a few. Most are around before Europe wakes up.

Don't think this has anything to do with the forum being slow, though.

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Dexcon wrote on 2/28/2023, 7:53 AM

It's down time and time again right now. It's hard to know what time zone I'm in right now because I'm on a cruise ship but with an excellent 65 Mbps download speed.

From Vegas staff comments on the forum recently and in the past, it seems to me that MAGIX servers are a couple of decades out-of-date. Come on MAGIX, grow up and cater for the 3rd decade of the 21st century - stop being a cheap no-investment company lest you are left to be a failed company because you declined to keep up with current day customer expectations.

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VEGASDerek wrote on 2/28/2023, 8:52 AM

Our system administrators are looking into the problems.

EricLNZ wrote on 3/1/2023, 2:12 AM

It's got worse this evening my time. 1 March 2023 9.10 pm = 8.10 am GMT.

Foo-Bar wrote on 3/1/2023, 2:38 AM

Our system administrators are looking into the problems.

It's a serverside problem.

The queries to the main DB are routed wrong, so the ping is extreme low which results in unreachable / unusable interaction.

Check the booleans inside the DB query, they are overflowing the system.

Lol, this low end scripting platform becomes as buggy as Vegas does.

Maybe the loadbalancer went nuts and is now resolving the wrong DNS, but the issue is 100% backend related.

It's not only the forum, the homepage also went dead and showed a dead cat with sunglasses.

ping www.vegascreativesoftware.info

Pinging agw-gwc-vi-prd.germanywestcentral.cloudapp.azure.com [51.116.187.243] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 51.116.187.243:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

set wrote on 3/1/2023, 7:19 AM

Happening a lot lately....

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RogerS wrote on 3/1/2023, 7:44 AM

Server seems to be getting slammed by something at particular times which isn't good. I'm also timing out a lot this week.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD, Windows 11 Pro 64 bit

Dell XPS 15 laptop (2017) 32GB ram, NVIDIA 1050 (4GB) with latest studio driver, Intel i7-7700HQ with Intel 630 iGPU (latest available driver), dual internal SSD (1TB; 1TB), Windows 10 64 bit

VEGAS Pro 19.651
VEGAS Pro 20.411
VEGAS Pro 21.208

Try the
VEGAS 4K "sample project" benchmark: https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark: https://forms.gle/eErJTR87K2bbJc4Q7

Grazie wrote on 3/1/2023, 9:41 AM

Yup, same here.

Grazie wrote on 3/1/2023, 9:42 AM

Just got back in.

VEGASDerek wrote on 3/1/2023, 10:53 AM

I know the system administrators are still looking into this issue. It seems to be a problem between the database and the cloud servers used to run the site. Some other Azure based services appear to be having some issues as well.

bitman wrote on 3/2/2023, 2:59 AM

Same here from Belgium. Nice to have 1 Gbps internet and waiting or not even getting in.

I whish they also change the CAPTCHA test to something else than Selecting traffic lights... I am getting pretty good at selecting traffic lights!

Anyway, thanks anyway for the post, good to know it is not a client side issue!

Last changed by bitman on 3/2/2023, 2:59 AM, changed a total of 1 times.

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Grazie wrote on 3/2/2023, 3:05 AM

I whish they also change the CAPTCHA test to something else than Selecting traffic lights...

@bitman - 😆 Gotta suggestion? Spot the Server? Identify the IT staffer? Specify the Service Log?

EricLNZ wrote on 3/2/2023, 3:52 AM

Still playing up.

Grazie wrote on 3/2/2023, 1:39 PM

Looking solid now! Well done!

bitman wrote on 3/3/2023, 7:15 AM

I whish they also change the CAPTCHA test to something else than Selecting traffic lights...

@bitman - 😆 Gotta suggestion? Spot the Server? Identify the IT staffer? Specify the Service Log?

@Grazie again I had traffic lights to select in order to get access to this forum; if I can make a suggestion:

"select all images with nipples"

APPS: VIDEO: VP 365 (21 - build 314), VP 365 20, VP 19 post (latest build -651), (uninstalled VP 12,13,14,15,16 Suite,17, VP18 post), Vegasaur, a lot of NEWBLUE plugins, Mercalli 6.0, Respeedr, Vasco Da Gamma 16 HDpro XXL, Boris Continuum 2024, Davinci Resolve Studio 18, SOUND: RX 10 advanced Audio Editor, Sound Forge Pro 17, Spectral Layers Pro 10, Audacity, FOTO: Zoner, DXO, Luminar, Topaz...

  • OS: Windows 11 Pro 64, version 23H2 (November 2023)
  • CPU: i9-13900K (upgraded my former CPU i9-12900K), Air Cooler: Noctua NH-D15s
  • RAM: DDR5 Corsair 64GB (5600-40 Vengeance)
  • Graphics card: ASUS GeForce RTX 3090 TUF OC GAMING (24GB) 
  • Monitor: LG 38 inch ultra-wide (21x9) - Resolution: 3840x1600
  • C-drive: Corsair MP600 PRO XT NVMe SSD 4TB (PCIe Gen. 4)
  • Video drives: Samsung NVMe SSD 2TB (980 pro and 970 EVO plus) each 2TB
  • Mass Data storage & Backup: WD gold 6TB + WD Yellow 4TB
  • MOBO: Gigabyte Z690 AORUS MASTER
  • PSU: Corsair HX1500i, Case: Fractal Design Define 7 (PCGH edition)
  • Misc.: Logitech G915, Evoluent Vertical Mouse, shuttlePROv2