Magix, will there be an upgrade offer?

Comments

henry-williams wrote on 9/22/2016, 5:04 PM

Thank you for the clarification, but why were we told not to take the earlier offer by your staff Unnamed Person?

Spectralis wrote on 9/22/2016, 5:04 PM

Gracious! All this kvetching over 50 bucks! I'll happily pay a $ 50 bonus for what I still expect to be continuing stellar customer service and close following of this website (and for the almost instant improvement of this forum to accommodate our ingrown habits). I'll pay the extra bonus (and not boycott MAGIX) for creating an inviting backdrop for newcomers which will convert to fertile ground for creating a life support system that replaces what 4 weeks ago looked like a death sentence.

It's not simply the $50 but the principle of charging owners of VP13 more than new customers for VP14. The misinformation does not inspire trust or a warm welcome to the world of Magix. Not emailing Vegas owners about new product developments and charging more for upgrades is hardly stellar customer service either. If Magix is going to continue the development of Vegas like it markets it's cheaper products then I have little respect for that lack of professionalism.

ben-a wrote on 9/22/2016, 5:12 PM

Magix_Eric D, if you are following this thread...I think you are the support rep that replied to my ticket about the time limited nature of the offer. You wrote, "Is there a specific promotion email you received which expires in 7 days?  The regular upgrade landing page does not have an expiration date."

Here is a screen shot from one of the pages that you supplied links to showing that the offer expires on September 27, 2016.  If this is an error, please correct it. It will relieve some of the angst among your current users.

 

 

balazer wrote on 9/22/2016, 5:13 PM

Thanks, unnamed Magix employee.  I appreciate the clarification.

But coming from Vegas Pro 13 Edit, I can tell you that Vegas Pro 14 doesn't fix any of the bugs that were affecting me or add any new features that I care about.  The value proposition is just not good for $200.  So I'll be declining that offer.  Still, I appreciate the work that has been done with 14, and I'll revisit my decision when more features and bug fixes or better pricing comes along. 

The right pricing will encourage users to upgrade with each new version, instead of every other or every third new version.  This upgrade pricing is good coming Vegas Pro 12 or older, but not from 13.

Sedazin wrote on 9/22/2016, 5:14 PM

Hi Everyone,

Gary here. Hopefully I can clear up some of the confusion. The upgrade pricing has been set at US$199 for VEGAS Pro 14 Edit, US$249 for VEGAS Pro 14, and US$349 for VEGAS Pro 14 Suite. After an extended period of lower upgrade pricing (before the acquisition), some have questioned why the price is now higher. The former owner had its own business reasons for such a low upgrade price, but historically the upgrade price has been $249 for VEGAS Pro. We have held that price steady and feel it is a fair price that honors your loyalty and also adequately funds our development efforts. It is possible that there will be future promos, but this current pricing is the regular upgrade price.

Thanks for the clarification, Gary, but confusion is not about upgrade price of the former owner. It is about the fact that an V13+V14 offer for 199,- was available for a limited time and owners of the V13 asked if they should jump on the offer or wait for an upgrade offer. This question has been answered here my Magix officials:

https://www.vegascreativesoftware.info/de/forum/vagas-pro-13-14-free-200-email-offer--102805/#ca634474

"Hang tight!" was obviously not interpreted by V13 license owners as "We will charge you another 50 bucks with the upgrade offer, so stay away from the 13+14 for 199,- deal".

Offering an upgrade for 249,- now is not a fair move.

Paul-Fierlinger wrote on 9/22/2016, 5:15 PM

Well, it's only Sep 22 You still have time to go the newcomer route. MAGIX promised to have 14 ready before the end of September and now they are leaving you time to choose; it's not as if you got the news after the 27th. I see no case of broken promises here. All we were told was that we will learn our price in time.

marc-s wrote on 9/22/2016, 5:15 PM

Does anyone know if the version people who took advantage of the Vegas 13 + free Vegas 14 offer is the lower end version (Vegas Pro Edit) that is currently priced at $199 for the upgrade?  If so that would be the same price. If they recieve the version with Mercalli 4 (Vegas Pro) then yes it was a better deal.  

What gets me is how few new features there are and the fact that it does not seem to run any faster on my system.  Not really worth the upgrade unless you want Mercalli or Boris plugins and would like to encourage Magix by giving money to them.

Spectralis wrote on 9/22/2016, 5:19 PM

Hi Everyone,

Gary here. Hopefully I can clear up some of the confusion. The upgrade pricing has been set at US$199 for VEGAS Pro 14 Edit, US$249 for VEGAS Pro 14, and US$349 for VEGAS Pro 14 Suite. After an extended period of lower upgrade pricing (before the acquisition), some have questioned why the price is now higher. The former owner had its own business reasons for such a low upgrade price, but historically the upgrade price has been $249 for VEGAS Pro. We have held that price steady and feel it is a fair price that honors your loyalty and also adequately funds our development efforts. It is possible that there will be future promos, but this current pricing is the regular upgrade price.

Thanks for finally clarifying Magix position, Gary. I assume yours is the last word on this so on that basis I'm out. I won't support a company that offers new customers a cheaper deal while at the same time misinforming the rest of us. According to your logic the upgrade price is fair because it has always been $249 but then why offer new customers a cheaper deal? Sony never did this so you appear to be making up the rules according to how it suits you not according to the consistency you claim to follow.

Sedazin wrote on 9/22/2016, 5:24 PM

Does anyone know if the version people who took advantage of the Vegas 13 + free Vegas 14 offer is the lower end version (Vegas Pro Edit) that is currently priced at $199 for the upgrade?

Nope. It was 199,- for Vegas Pro 13 and Vegas Pro 14. Not Edit but Pro.

 

marc-s wrote on 9/22/2016, 5:40 PM

Oh yeah that's pretty lame.  

igniz-krizalid wrote on 9/22/2016, 5:47 PM

Gracious! All this kvetching over 50 bucks! I'll happily pay a $ 50 bonus for what I still expect to be continuing stellar customer service and close following of this website (and for the almost instant improvement of this forum to accommodate our ingrown habits). I'll pay the extra bonus (and not boycott MAGIX) for creating an inviting backdrop for newcomers which will convert to fertile ground for creating a life support system that replaces what 4 weeks ago looked like a death sentence.

It's not simply the $50 but the principle of charging owners of VP13 more than new customers for VP14. The misinformation does not inspire trust or a warm welcome to the world of Magix. Not emailing Vegas owners about new product developments and charging more for upgrades is hardly stellar customer service either. If Magix is going to continue the development of Vegas like it markets it's cheaper products then I have little respect for that lack of professionalism.


That deal clearly stated it was a limited time offer, it's not there all the time for new customers, don't know why so much hate when you all had the chance to take advantage of that timited time offer as well, and stop blaming Magix you never were told not to buy but as a VP13 user you were going to get a "seperate upgrade offer", they never said it was gonna be a better price than $199, there is nothing to blame about.

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Paul-Fierlinger wrote on 9/22/2016, 5:50 PM

What gets me is how few new features there are and the fact that it does not seem to run any faster on my system.

I remember how people would complain about new versions offering new features and saying Sony should for once release a new version with only bug fixes.

Wolfgang S. wrote on 9/22/2016, 5:56 PM

"Perhaps this should teach us a little about what sort of character Gary Rebholtz really has? The more power someone attains the more you see their flaws and weaknesses. The higher up a monkey climbs the more you can see of his be-hind! 

Dont appreciate being lied to regardless of what attempts at rewording or playing it down you come up with! "

No reason to say things like that about Gary. You cannot know if that was Garys decision - or if it was a decision by the new owner.

DrLumen wrote on 9/22/2016, 5:56 PM

Oh well, I've been contemplating the upgrade to Sonar Platinum Lifetime offer or upgrading Vegas. Magix has removed that decision now along with me possibly purchasing any Acid upgrade or trying their Samplitude.

I don't guess it's all bad. :p

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balazer wrote on 9/22/2016, 5:56 PM

In fairness, the summer offer was a promo price, and these are regular prices.  Regular prices are supposed to be worse than promo prices.

But did you ever expect that the upgrade price could be higher than the promo price for full copies of 13 and 14?  I didn't!

I do respect the work that Magix did prioritizing the most important bug fixes and features.  I think they actually did a good job.  But 14 just isn't that big of an upgrade over 13.  It's more like 13.5.  I'm not paying $200 for that when Vegas Pro 13 Edit already does what I need.  To anyone using Vegas Pro 12 or earlier, go for the upgrade.  It's worth it.  Just not for me coming from 13. I'll have to wait for a nice promo, some bug fixes or features that I actually need, or Vegas Pro 15.

It's not helping that Magix is listing this $200/250/350 upgrade pricing as a limited-time promotion when in fact they are the regular upgrade prices.

OldSmoke wrote on 9/22/2016, 6:00 PM

That will be the first time I will skip an upgrade. It's not only the price, which is rediculous but there is also NOTHING in VP14 that I would need and I HATE the buttons. Let's see what VP15 brings or if VP14 will be the end of it.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

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BruceUSA wrote on 9/22/2016, 6:04 PM

Seriously,  $249 offer for existing Vegas Pro users is not a fair price. Magix gonna lose a lot sales.  I wonder how many people are upgrading with this price.  I am willing to bet not many people will, specifically VP13 owners.

vkmast wrote on 9/22/2016, 6:23 PM
 

... you all had the chance to take advantage of that timited time offer as well..

Not true. I never received the offer, only leaked information of it was available to me.

Tchak wrote on 9/22/2016, 7:03 PM

I took the 13 pro + 14 Pro offer from vp11 because it was $50 cheaper than SCS was offering for 13 pro. I only found out about it through someones post on the old SCS Forum. I received offers from Magix concerning Acid and Sound Forge but nothing for Vegas, and the offers were for Magix's existing software not the newly aquired products from SCS. I havn't received any email as yet about the 14pro free offer. Only one day left by Magixs time line.

Spectralis wrote on 9/22/2016, 7:16 PM

Gracious! All this kvetching over 50 bucks! I'll happily pay a $ 50 bonus for what I still expect to be continuing stellar customer service and close following of this website (and for the almost instant improvement of this forum to accommodate our ingrown habits). I'll pay the extra bonus (and not boycott MAGIX) for creating an inviting backdrop for newcomers which will convert to fertile ground for creating a life support system that replaces what 4 weeks ago looked like a death sentence.

It's not simply the $50 but the principle of charging owners of VP13 more than new customers for VP14. The misinformation does not inspire trust or a warm welcome to the world of Magix. Not emailing Vegas owners about new product developments and charging more for upgrades is hardly stellar customer service either. If Magix is going to continue the development of Vegas like it markets it's cheaper products then I have little respect for that lack of professionalism.


That deal clearly stated it was a limited time offer, it's not there all the time for new customers, don't know why so much hate when you all had the chance to take advantage of that timited time offer as well, and stop blaming Magix you never were told not to buy but as a VP13 user you were going to get a "seperate upgrade offer", they never said it was gonna be a better price than $199, there is nothing to blame about.

You obviously didn't pay attention at the Sony forum or on this one because we were told to wait for our "special" deal. But you're right, they didn't specify what the actual upgrade price was going to be because they must have known it was more than the $199 deal. Why else withhold that information? Perhaps Magix, a big multinational company, hadn't worked out its pricing structure when they offered the $199 deal and had to charge us more to recoup the loss they made on this irresponsible deal but I doubt it. We can only speculate when information is withheld in this way. I won't invest more money into such practices.

Spectralis wrote on 9/22/2016, 7:27 PM

I took the 13 pro + 14 Pro offer from vp11 because it was $50 cheaper than SCS was offering for 13 pro. I only found out about it through someones post on the old SCS Forum. I received offers from Magix concerning Acid and Sound Forge but nothing for Vegas, and the offers were for Magix's existing software not the newly aquired products from SCS. I havn't received any email as yet about the 14pro free offer. Only one day left by Magixs time line.

I didn't get the $199 email offer either. Nor any other emails about Vegas Pro yet. I did get an email suggesting I buy ACID Pro which I already own. No emails about SoundForge but there isn't an upgrade to flog yet. Lots of emails about "super" deals on cheaper Magix lines. I have no problem with marketing generally but the Vegas marketing is currently chaotic and unfair.

prairiedogpics wrote on 9/22/2016, 7:32 PM

My day job is in a tech support-type roll for a proprietary piece of software used worldwide. Headquarters are in Germany, like with Magix. I will, in a most polite manner, suggest that the way Magix is handling this transition with its most loyal customer base is ringing all to familiar with how my company has historically treated its tech support subordinates globally, which is: "We know what is best for you. End of story."  Completely different mindset for customer care compared to the US. My department is constantly banging our heads against the wall trying to get our German colleagues to understand this and make them understand there are other ways of thinking. Usually, but not always, our US-based division holds sway BECAUSE WE HAVE THE LARGEST MARKET SHARE GLOBALLY FOR THE ENTIRE COMPANY!.  Pray tell, where is the largest user base for Vegas?  Gonna guess it's not in Germany.  I will not pay $249 for V14 Pro.  V13 might be my last version of Vegas.

igniz-krizalid wrote on 9/22/2016, 7:36 PM
 

... you all had the chance to take advantage of that timited time offer as well..

Not true. I never received the offer, only leaked information of it was available to me.

As a movie studio user I recieved an email from them on this special offer, didn't know until now it was there since 06-30-2016 (I don't use that email anymore), but like you I heard about it through leaked information, maybe you are using another account unrelated to vegas

You obviously didn't pay attention at the Sony forum or on this one because we were told to wait for our "special" deal. But you're right, they didn't specify what the actual upgrade price was going to be because they must have known it was more than the $199 deal. Why else withhold that information? Perhaps Magix, a big multinational company, hadn't worked out its pricing structure when they offered the $199 deal and had to charge us more to recoup the loss they made on this irresponsible deal but I doubt it. We can only speculate when information is withheld in this way. I won't invest more money into such practices.

Well you are right, I'm quite new to this forum

 

Last changed by igniz-krizalid on 9/22/2016, 7:38 PM, changed a total of 1 times.

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Second PC:

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Spectralis wrote on 9/22/2016, 8:03 PM

What gets me is how few new features there are and the fact that it does not seem to run any faster on my system.

I remember how people would complain about new versions offering new features and saying Sony should for once release a new version with only bug fixes.

The way I remember the discussion about the VP13 upgrade was that the new features had limited use such as the remote editing features. At the time I think there was a buzz about Cloud based editing and remote editing using tablets which Sony tried to introduce in a limited way. Personally, I thought those were the wrong new features to introduce at the time but at least they were more adventurous than the new codecs in this release. I regard HEVC codec as a long awaited basic necessity that should have been introduced as an update in VP13 rather than as a new feature. I wish Magix had spent more time working on the GPU acceleration because it makes a huge difference to render times in other software I own. Including 3rd party add-ons is great but it's more important to get the main product features right first.