Magix, will there be an upgrade offer?

Comments

david-m wrote on 9/22/2016, 8:42 PM

Here is my issue with the whole mess. 

Magix received all our account information from Sony. Therefore, I should be able to go to the Magix website, pull up my account, and receive the upgrade price when I check out. There is no upgrade pricing on the Magix website. I didn't realize the email I received this morning was "magic." I glanced at it and thought, "OK, that's a fair upgrade price. I'll go to the website later and upgrade." The email is gone, and I'm definitely not paying $599 for a product I've owned through several versions spanning years, so that's that. 

heg wrote on 9/22/2016, 8:42 PM

I get this with my serial number...

ben-a wrote on 9/22/2016, 8:54 PM

I get this with my serial number...


heg - that's the wrong link if you are trying to go to buy Pro 14. Use this link and click on the button next to the Version you want to buy - http://www.vegascreativesoftware.com/us/newsletter/special-offer/vegas-pro-14-suite/

No need for a serial number because it's not an upgrade price, it's an offer for all, new and current users.

marc-s wrote on 9/22/2016, 9:25 PM

Interesting... so this is an offer for anyone regardless of whether you own a prior version of Vegas or not?  No special pricing for those of us who have been here since version 3?  Suddenly I feel no more loyalty to this program.  I was about to buy it just to support the company like I did some of the previous versions.  Think I will hold back since there are almost no new features and some long standing bug fixes.  

Vegas has been following the "few feature release" pattern for a while now and this is the worst one yet.  I had to laugh when I read someone talking about how their jaw dropped with the new velocity envelope feature.  Really not much to see here.  Will use 13 for as long as it serves me and keep a serious eye on Resolve (amazing development speed) and others.  Oh well... wish them the best and will keep an ear out for Vegas 15.  Perhaps they will surprise us with a complete rewrite and new innovative features in the next version.  Still love the multicam for editing lectures just wish it could play back UHD faster like the others that utilize GPU effectively.

Nick Hope wrote on 9/22/2016, 11:23 PM

Hi Everyone,

Gary here. Hopefully I can clear up some of the confusion. The upgrade pricing has been set at US$199 for VEGAS Pro 14 Edit, US$249 for VEGAS Pro 14, and US$349 for VEGAS Pro 14 Suite. After an extended period of lower upgrade pricing (before the acquisition), some have questioned why the price is now higher. The former owner had its own business reasons for such a low upgrade price, but historically the upgrade price has been $249 for VEGAS Pro. We have held that price steady and feel it is a fair price that honors your loyalty and also adequately funds our development efforts. It is possible that there will be future promos, but this current pricing is the regular upgrade price.

Thanks for the clarification Gary, but the thing is, as others have said, this isn't an upgrade. It's just an offer for all. An upgrade would normally be tied to validated ownership of a previous product and reward the user's previous investment in the product. $99 upgrade to V14 Edit and $149 upgrade to V14 Pro for owners of previous versions of Vegas Pro would have seemed right in my opinion, in the light of the previous $199 13+14 Pro offer for all. As I expect you have had a low uptake on the offer so far from owners of previous versions, it's not too late to change your policy and restore the goodwill of the loyal userbase, even if you have to send out a few $50-100 rebates.

AlesCZ wrote on 9/22/2016, 11:46 PM

Yes, I expected price of $ 99 for Edit version. $ 300 for Suite appears to be a bargain offer, but I do not need to have. I use external post-production tools, Vegas only need for video editing. 

Incidentally, real simple motion tracking may already be in Edit version, it's pretty standard tool...

Spectralis wrote on 9/22/2016, 11:48 PM

Didn't realise this $249 price was an offer open to everyone including new customers. As others have pointed out this is not an upgrade offer. Makes it even more infuriating!

Nick Hope wrote on 9/22/2016, 11:50 PM

This upgrade pricing is good coming Vegas Pro 12 or older, but not from 13.

Not necessarily for everyone. I have both VP12 and VP13 and I use VP12 for all my work, and that's driving it hard, editing GH4 4k. For me, VP13 doesn't seem quite as snappy as VP12, has a couple of bugs that VP12 doesn't, and lacks support for one of my extensions (Veggie Toolkit). And there's nothing in VP13 that I need that isn't in VP12. As VP14 stands (build 161), they have fixed a few issues, which is great, but support for several of my extensions is broken, with no guarantee of a solution, and there is at least one serious new bug which I hope will get fixed but might not.

Spectralis wrote on 9/23/2016, 12:03 AM

Considering the special offer is open to everyone, when the 27th Sept deadline passes will everyone, including previous owners, be expected to pay full price for VP14? If Magix aren't requesting serial numbers for the £249 offer will they bother after the 27th?

Nick Hope wrote on 9/23/2016, 12:07 AM

Considering the special offer is open to everyone, when the 27th Sept deadline passes will everyone, including previous owners, be expected to pay full price for VP14? If Magix aren't requesting serial numbers for the £249 offer will they bother after the 27th?

One hopes that at least https://support2.magix.com/customer/vegas/upgrade will get updated to provide upgrade pricing to VP14 on an ongoing basis.

Rainer wrote on 9/23/2016, 1:03 AM

I passed on the $199 "13 plus 14 when it arrives" offer. Way above my $0.02 limit for phantomware. Now seems straightforward enough: US$199 for new users, US$249 for (formerly) loyal customers to upgrade. There are a couple of included things in 14 I could use right away - they've done something about the resample default and the fast motion, which Vegasaur already handles - so minimum US$199 (AU$260)  to go to 14 with some additional hassles and no improvement in render speed. Tough decision - not.

VidMus wrote on 9/23/2016, 1:55 AM

HEY MAGIX! I CANNOT RAISE ENOUGH MONEY IN SUCH AN EXTREMELY SHORT TIME!  DO YOU UNDERSTAND THAT? AND Y-E-S, I AM SHOUTING! SO MAYBE, JUST MAYBE YOU CAN HEAR ME!!!

Wolfgang S. wrote on 9/23/2016, 3:09 AM

 Perhaps this should teach us a little about what sort of character Gary Rebholtz really has?

It is not up to you to discuss here the character of Gary Rebholz in a public forum. If you cannot accept that then it may happen that we will block you.

Another point is if you or somebody else feel not satisfied with the actual offers. Fair enough for you others to say so.

ushere wrote on 9/23/2016, 3:21 AM

obviously, to use an oz saying, magix couldn't organise a piss-up in a brewery. heard nothing and am now thinking that i'll simply carry on with 13 and move over to resolve permanently. 

Nick Hope wrote on 9/23/2016, 4:39 AM

There is actually a rule against even mentioning the names of MAGIX employees on the forum, let alone attacking them.

"Publishing or mentioning the names of MAGIX employees in your posts is not permitted."

https://www.vegascreativesoftware.info/us/community-rules/ Rule #9

AlesCZ wrote on 9/23/2016, 4:46 AM

horrible discussion

vkmast wrote on 9/23/2016, 5:01 AM

Community rule #3. Avoid repeat or meaningless topics. It includes "We recommend using the search feature to look for an answer to your question before making a new post. This helps the forum remain uncluttered and cuts down on the number of posts with the same or nearly the same content."

I know that "Search function is already in development progress" as an employee whose name cannot be mentioned stated at the end of August. Could they please hurry a bit to help avoid topics such as this to be scattered all over the place.

Nick Hope wrote on 9/23/2016, 5:20 AM

Well, in that case, is there perhaps anyone else you guys could be singling out and going after? 

I was just pointing out a rule that many might not have noticed. Although MAGIX employees' names have been mentioned quite often, I haven't personally noticed any other cases as offensive as that one. I suggest you consider editing it to comply with the community rules.

Matt12 wrote on 9/23/2016, 6:16 AM

Ok, let's make it quick.
I have owned all vegas version since version 6 (i might have skipped the 7th only) + DVD Architect till the last one.

I did not need another copy of 13 so when I read "Those of you who already use VEGAS Pro 13 will receive a separate upgrade offer in September. Hang tight!.."

I hanged tight...now looks like It was not tight enough.

And we were used to have 1 month to decide whether or not to upgrade, now is like 7 days.
My guess is too many people grabbed the 13+14 offer, and magix looks like they do not care about the rest no matter how much money (ok, it went to sony but..) they invested on the platform.
Sad to say bye bye 14...I think I will Resolve it by ending from Black with "c" instead of "x" 

Martin L wrote on 9/23/2016, 7:40 AM

I think this thread went a little ugly. I didn't intend it to. I just wanted an answer from Magix and eventually it came. Thanks!

I started a new one just to say my view after all these hundreds of posts.

Here's the link:

https://www.vegascreativesoftware.info/us/forum/go-vegas-go-pro-pros-stay-the-others--103707/

Have a nice day!

henry-williams wrote on 9/23/2016, 8:10 AM

I'm really glad you've got your answer Martin. Absolutely agree it's unfortunate that this thread descended into personal attacks - no one deserves that over a piece of software! I also have no issue with Magix charging what they want going forward for upgrades. They have every right to do whatever they feel is appropriate. I do think information release regarding the launch has been handled poorly - some of us never even received the July upgrade offer, let alone a new one post release. GBP offer prices have also yet to be published and we have yet to receive the newsletter here in the UK. Information provided on various forums, official releases and social media has also been conflicting. The short time frame of the new offer, when coupled with an (alebit small) increase in price does make getting the cash together in time a little bit of a scramble, even for this pro user who had just paid for a new fence thinking all this months bills had gone out! ;) It also leaves one wondering whether to pay for a dollar upgrade through the US site or wait (and hope) that an offer appears on the UK site later. If one dosen't and we have to pay full price then it turns into quite a lot of money, even for a pro! 

Flexinoodle wrote on 9/23/2016, 8:13 AM

Having been a Vegas user since before those lot at Sony took it on and did nothing, I am absolutely fisgusted that Magic are trying to gouge such a huge upgrade fee (£350) for Suite, when all it offers new is some 3rd party stuff i doubt i would use, this is disgusting behaviour and i hope they lose the entire community they think they have bought/own !!

Spectralis wrote on 9/23/2016, 10:34 AM

Get a grip people! Just ONE (1) UNO poster ill-advisedly questioned the character of one of the mods. The rest of us responded to this person in a respectful way and reiterated our grievances. Don't turn people's genuine frustration into a stick to beat them with. These alledged "personal attacks" are a red herring that lets Magix off the hook.

I find it difficult identifying who actually is a Magix employee so Magix needs to make that clear. No one should experience personal attacks on a forum so I hope the same rules apply to the rest of us. Anyway, enough of that, I'm getting off topic myself now.

vkmast wrote on 9/23/2016, 10:39 AM

Spectralis, see profiles to find out who work for the company.

E.g. Nick and set don't, *****, *******, and ******** do.