Comments

walter-i. wrote on 3/20/2020, 5:50 AM

Welcome to the forum!

As it says on the sign:
"Please describe, what you were doing in Vegas Pro, when the problem occured".
See also: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

rakan-algahtani wrote on 3/20/2020, 6:05 AM

the problem occured when I put a footage in the timeline

Dexcon wrote on 3/20/2020, 6:13 AM

Please refer to the link provided by walter-i. re information that is useful to give the forum some clue as to what is happening. Please take special notice of point 1 in section C re MediaInfo. You say 'footage', but there is a huge range of types of 'footage' - so what are the specs for the footage that you are using?

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

rakan-algahtani wrote on 3/20/2020, 6:48 AM

I use :

VEGAS Pro 17

windows 10

64bit

 

the specs of my footages are :

JPG , mov , psd

the problem is associated with all files the I have tried.

 

Grazie wrote on 3/20/2020, 7:47 AM

You're using MOV files - yes? If these QuickTime files? You could try allowing QT files to be read in the Deprecated Tab:

"Enable the QuickTime plugin Activates the old QuickTime plugin for file compatibility with old .mov files"

Cheers - G

 

rakan-algahtani wrote on 3/20/2020, 2:46 PM

I face this problem with MOV and all other extensions.

rakan-algahtani wrote on 3/21/2020, 4:08 AM

I paid for VEGAS Pro 17 ,

I really need to use it today ,

 

help me

j-v wrote on 3/21/2020, 4:30 AM

Did you do what @Grazie asked you to do?
And still you cannot use those .mov files?
Where are all your used and unwilling files stored?
You have to give here also that MediaInfo of all used and unwilling files @walter-i.asked for, look here: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Dexcon wrote on 3/21/2020, 4:36 AM

I face this problem with MOV and all other extensions.

But haven't said whether or not you have tried the 'Deprecated Features' suggestion put forward by Grazie? If you haven't, then you're not helping yourself by not doing so.

Otherwise, if you have successfully used VP17 build 421 before, what is different or new with the media you are now attempting to use as against the media you previously successfully used? Have there been any changes made to your computer recently? Or have you installed any new plugins/programs between the times when VP17 worked successfully and then unsuccessfully?

Despite the comment/request from walter-i. nearly 24 hours ago, the information you have provided so far is rather scant to say the least.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

rakan-algahtani wrote on 3/21/2020, 4:40 AM

guys, I do NOT know how to (allowing QT files to be read in the Deprecated Tab)

Dexcon wrote on 3/21/2020, 4:45 AM

Deprecated Feature is accessed via Options/Preferences.

... then check the "Enable the QuickTime plugin" box. Voila!

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

rakan-algahtani wrote on 3/21/2020, 4:47 AM

these are from of the files that I'm using opened by MEDIAINFO ,

rakan-algahtani wrote on 3/21/2020, 4:51 AM

nothing changed even after shutting the program and run it again

vkmast wrote on 3/21/2020, 5:02 AM

See if this FAQ helps.

j-v wrote on 3/21/2020, 5:13 AM

I have no experience with mov files and for sure not if they are encoded with the h.263 mpeg4 codec, so there I can't say anything, but it should not might give any problem to use those .psd or .png stills in the program. For this maybe a complete reset of VPro 17 might help you.
Therefore you have to click the startbutton of the program with hold Ctrl +Shift buttons and choose to delete the cached files.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Grazie wrote on 3/21/2020, 6:05 AM

@rakan-algahtani - Good. Deprecated is off the List.

rakan-algahtani wrote on 3/21/2020, 7:42 AM

I reinstalled Vegas Pro 17, the same problem 😔

Dexcon wrote on 3/21/2020, 7:55 AM

I reinstalled Vegas Pro 17, the same problem

That doesn't necessarily solve the problem unless you used a registry remover like CCleaner or the like before re-installing. Or reboot VP as j-v suggested.

You seem to be reluctant to provide anything other than minimum information about your problem with VP17. I go back to other relevant information I enquired abut earlier:

… if you have successfully used VP17 build 421 before, what is different or new with the media you are now attempting to use as against the media you previously successfully used? Have there been any changes made to your computer recently? Or have you installed any new plugins/programs between the times when VP17 worked successfully and then unsuccessfully?

There are many highly knowledgeable people on this forum about VP, but I respectively suggest that mind-reading is not one of those skills.

 

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

walter-i. wrote on 3/21/2020, 7:59 AM

There are many highly knowledgeable people on this forum about VP, but I respectively suggest that mind-reading is not one of those skills.

@Dexcon 👍😄

rakan-algahtani wrote on 3/21/2020, 8:22 AM

actually I do NOT know what to give?

I shared everything I understand  

rakan-algahtani wrote on 3/21/2020, 8:29 AM

my Graphics Card Model

Dexcon wrote on 3/21/2020, 8:30 AM

actually I do NOT know what to give? I shared everything I understand  

Please show me anywhere in any of your responses where you have answered:

... if you have successfully used VP17 build 421 before, what is different or new with the media you are now attempting to use as against the media you previously successfully used? Have there been any changes made to your computer recently? Or have you installed any new plugins/programs between the times when VP17 worked successfully and then unsuccessfully?...

I give in.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

rakan-algahtani wrote on 3/21/2020, 8:31 AM

Status of GPU acceleration of video processing

rakan-algahtani wrote on 3/21/2020, 8:34 AM

what else should I do ?