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Seems Vegas "poles" the detection of key press Ctrl-Shift , when Vegas is launching . Thus sometimes Vegas "Misses" the key press . I reset rarely , but it works best to repeatedly press : Ctrl-Shift , let go , Ctrl-Shift , let go , Ctrl-Shift let go , maybe up to 5 times , until the reset Message Box appears . If Vegas Splash screen appears , then nothing happened . Close Vegas and try again .

That's pretty much a Windows quirk, which can be annoying if you're in a hurry.

Happens a lot in Photoshop, also.

While holding Ctrl, add Shift, then click Whatever. Works reliably on my keyboard.

Left click once the shortcut to highlight, then 'Ctrl+Shift' + double left click, works every time for me.

I have uninstalled and clean installed 10 times. I have tried all of the tricks and what happens is, it works perfect for like two days. I don't even turn the computer off and re-launch and it sticks on Creating Windows and then crashes with the exact same list as in the original message. This is ridiculous.

Uninstalling and reinstalling is not the same as resetting the software to default settings. Please start a new thread for your issue.

@douglas-hess

@douglas-hess

Feel free to start your own thread, this is a general FAQ, not support for your particular issue. Thanks for understanding.

I am having the same problem with audio. This is a BIG bummer. Previous versions (16, 14) work fine. This is an issue with 17.

Tried to reach online support to send files. Got on a merry-go-round that goes nowhere. VERY frustrating.

@Reginald-Hartt What problem are you having? This is a thread about resetting.

Suggest you start your own new thread and someone may be able to hep you.

I started looking for a solution to my sound problem which led me here. Resetting was offered as a fix. Tried to do that and have so far failed. Have also failed to get feedback from Magix.

I have uninstalled and clean installed 10 times. I have tried all of the tricks and what happens is, it works perfect for like two days. I don't even turn the computer off and re-launch and it sticks on Creating Windows and then crashes with the exact same list as in the original message. This is ridiculous.

I have had the exact same problem for three years across multiple devices and multiple "fixes". Trying this "fix" now.

The CTRL SHIFT solution worked for me. Thank you all!

Man, I tonight I had trouble importing absolutely anything into Vegas 18--any container or codec would be ignored or would crash Vegas. This problem started with just a few file types a couple of sessions ago, and it grew progressively worse each time.

Resetting Vegas with Ctrl-Shift-Launch did the trick, and so far Vegas 18 is running better than it ever has for me.

Thanks guys!

The above procedure did not work for me. the program crashed everytime while I was holding the Ctrl-Shft key. Instead, I clicked on the icon to start Vegas, as soon as the splash screen showed up, I held the Ctrl key, then started tapping on the shift key. Only then did the reset menu show up for me and this process worked from the start menu icon.

The control-shift thing does not work for me. The splash screen comes up and the program crashes before anything can happen. I have uninstalled, reinstalled, nothing works. Very frustrating as this program worked great at first. Then one day, it just wouldn't work.

Did you try it by double-clicking the icon on the desktop? Also make sure that when you right-click the program icon it is not set to run as an administrator. That prevents the reset from working.

If VEGAS Pro is behaving strangely you can try resetting it to the default settings. You may also wish to do this in order to reconfigure VEGAS from scratch.

If you have worked hard on configuring personalised settings then back up your C: drive before you do this so you can restore them if this doesn't help.

Reset as follows:

1. Close VEGAS Pro
2. Press CTRL+SHIFT on your keyboard while double-clicking the program's shortcut icon on the desktop to launch it *.
3. Continue holding CTRL+SHIFT down until you see a window that asks "Do you want to reset all preferences to default values?"
4. 
5. Place a checkmark next to "Delete all cached application data" and then click "Yes".
6. For older products, continue to hold the CTRL & SHIFT keys until the program is fully loaded.
    

* - Note that you will not see the "Delete all cached application data" box if you open the program from the Windows Start Menu or programs list.

More help with resetting VEGAS to default settings is available here.

Works perfectly. Thanks a lot.👍👌

Bonjour. J'ai attendu avant d'avoir lu la solution de Magix Vegas. Ils m'ont bien répondu mais de façon incomplète, sans préciser qu'il fallait rester appuyé sur ctrl/shift. Ce que pas mal d autres sites oublient de préciser également. Bref ! J ai retrouvé mes pics. Alors merci "werner-binder" et merci le forum

If VEGAS Pro is behaving strangely you can try resetting it to the default settings. You may also wish to do this in order to reconfigure VEGAS from scratch.

If you have worked hard on configuring personalised settings then back up your C: drive before you do this so you can restore them if this doesn't help.

Reset as follows:

1. Close VEGAS Pro
2. Press CTRL+SHIFT on your keyboard while double-clicking the program's shortcut icon on the desktop to launch it *.
3. Continue holding CTRL+SHIFT down until you see a window that asks "Do you want to reset all preferences to default values?"
4. 
5. Place a checkmark next to "Delete all cached application data" and then click "Yes".
6. For older products, continue to hold the CTRL & SHIFT keys until the program is fully loaded.
    

* - Note that you will not see the "Delete all cached application data" box if you open the program from the Windows Start Menu or programs list.

More help with resetting VEGAS to default settings is available here.

This answer should be in a FAQ's page. I never had certain files just not open before. Not all but some as new as last month. This resetting did the trick. Now if I could get back the few hours I have spent trying to open them!

Forum for VEGAS Pro Important Posts >

MORE IMPORTANT POSTS - Please read this first! >

VEGAS Pro FAQs and TROUBLESHOOTING GUIDES >

item 14. How can I reset VEGAS Pro to default settings? Follow the steps in this post. That takes you to

(FAQ) How can I reset VEGAS Pro to default settings?

Due to too many pinned "Important Posts" the decision was made last year to create one master pinned post that links to the other important posts. Maybe it could be considered to have this main FAQs post pinned again under "Important Posts" on the VEGAS Pro forum for quicker access as it does contain (currently) more than 40 useful FAQs including this very often quoted resetting topic. @NickHope ?

@vkmast "* - Note that you will not see the "Delete all cached application data" box if you open the program from the Windows Start Menu or programs list."

This should also include the Taskbar.

When started from these areas, does "Delete all cached application data" default to "yes?"