Black screen on preview (Importing .mp4)

yohan-c wrote on 12/27/2018, 4:04 PM

So this is the file info ↓↓↓↓

General
Complete name : C:\Users\killt\Videos\Videos\20181222_125533.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42)
File size : 35.0 MiB
Duration : 10s 560ms
Overall bit rate : 27.8 Mbps
Encoded date : UTC 2018-12-22 18:55:48
Tagged date : UTC 2018-12-22 18:55:48
xyz : +00.0000+000.0000/
com.android.version : 8.0.0

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.2
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, RefFrames : 1 frame
Format settings, GOP : M=1, N=60
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 10s 380ms
Source duration : 10s 382ms
Bit rate : 28.0 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 59.718 fps
Minimum frame rate : 29.537 fps
Maximum frame rate : 116.429 fps
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bit
Scan type : Progressive
Bits/(Pixel*Frame) : 0.226
Stream size : 34.6 MiB (99%)
Source stream size : 34.6 MiB (99%)
Title : VideoHandle
Language : English
Encoded date : UTC 2018-12-22 18:55:48
Tagged date : UTC 2018-12-22 18:55:48
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
mdhd_Duration : 10380
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 10s 560ms
Bit rate mode : fixed
Bit rate : 256 Kbps
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 KHz
Frame rate : 46.875 fps (1024 SPF)
Stream size : 330 KiB (1%)
Title : SoundHandle
Language : English
Encoded date : UTC 2018-12-22 18:55:48
Tagged date : UTC 2018-12-22 18:55:48

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I'm using Vegas pro 16 (build 352) 64bit. i7 cpu / GTX1060

When ever import .mp4 (from OBS or my cell phone(Samsung Galaxy S9))
I only hear the audio but all black screen.

I tried most of solutions around interne include from many youtube such as
Install Quicktime, remove compoundplug.dll, install coreAVC, install FFDshow, install H.264VWF, turning on/off CUDA etc....

Some people said that just do convert, but I've got bunch of footage to edit, it would take so much time.

I come here to get some help from vegas gurus cause I can't fix this.

Any idea of solution?

Comments

wwaag wrote on 12/27/2018, 4:25 PM

Suggest you upload a short sample file that cannot be imported into Vegas.

j-v wrote on 12/27/2018, 4:31 PM

What hardware do you use , exactly which driverversions for the Intell GPU and which i7?
Compoundplug plug deleting is the worst thing you could do, other than the newer so4.compoundplug, that if deleted gives sometimes a more fluent preview.

If possible send a small problem file to us via a cloud service.

Former user wrote on 12/27/2018, 4:37 PM

Suggest you upload a short sample file that cannot be imported into Vegas.

I think HappyOtter Script Import Assist (HOS) will solve this easily. @wwaag

https://tools4vegas.com/importassist/

yohan-c wrote on 12/27/2018, 5:30 PM

Suggest you upload a short sample file that cannot be imported into Vegas.

https://drive.google.com/open?id=1kXD30rW1mf5vCAqN2D2Wr55Lo-ElNLuI

I uploaded on Google driver. But I don't know google driver converts to something else or accept original.

[Edit] Just in case, I zipped it. https://drive.google.com/open?id=1_P4rI5arO4M2jc1VaXHRkb1_YeBfjLrT

yohan-c wrote on 12/27/2018, 5:32 PM

What hardware do you use , exactly which driverversions for the Intell GPU and which i7?
Compoundplug plug deleting is the worst thing you could do, other than the newer so4.compoundplug, that if deleted gives sometimes a more fluent preview.

If possible send a small problem file to us via a cloud service.

https://drive.google.com/open?id=1kXD30rW1mf5vCAqN2D2Wr55Lo-ElNLuI

I uploaded on Google driver. But I don't know google driver converts to something else or accept original.
Just in case, I zipped it. https://drive.google.com/open?id=1_P4rI5arO4M2jc1VaXHRkb1_YeBfjLrT

and for my laptop specification, here is the link https://www.msi.com/Laptop/GE62VR-6RF-Apache-Pro/Specification. GPU is GeForce® GTX 1060 with 6GB GDDR5.

yohan-c wrote on 12/27/2018, 5:44 PM

Suggest you upload a short sample file that cannot be imported into Vegas.

I think HappyOtter Script Import Assist (HOS) will solve this easily. @wwaag

https://tools4vegas.com/importassist/

But if encoded, video got some img data loss so not good for quality isn't it? That's what I know so far.

wwaag wrote on 12/27/2018, 5:53 PM

Just downloaded your file. It imports OK into Vegas 16 without any re-wrapping or transcoding.

The file can also be imported without issue into V12, V13, V14, and V15.

EricLNZ wrote on 12/27/2018, 5:54 PM

Your file opens without problems in Vegas Movie Studio 15 Build 157 so I would expect Vegas Pro to handle it. So4compoundplug.dll is used to decode it. Do you have that decoder enabled?

Edit; wwaag has just confirmed.

Chief24 wrote on 12/27/2018, 5:56 PM

Here we go again with "cell phone" video. And again, one of Dr. Zen's (Derek Moran - MovieStudioZen.com) tutorials to the rescue!

Handbrake

Just downloaded the sample file, converted in Handbrake, opened on machine (in signature) in Movie Studio Platinum 15 (157). Success!

vkmast wrote on 12/27/2018, 5:56 PM

Same here as with wwaag and Eric (VMS15P and VP16, so4compoundplug, and VP14, compoundplug).

EricLNZ wrote on 12/27/2018, 5:58 PM

So the problem appears unique to Johan. Johan do you have any TP codec packs installed on your system?

yohan-c wrote on 12/27/2018, 6:03 PM

Just downloaded your file. It imports OK into Vegas 16 without any re-wrapping or transcoding.

The file can also be imported without issue into V12, V13, V14, and V15.

I used to be open and read .mp4 before with no problem. But I don't know what is the problem with mine. I've tried sony version(VP13) it works there, but upon 14, 15, 16 I've got no idea....

yohan-c wrote on 12/27/2018, 6:05 PM

So the problem appears unique to Johan. Johan do you have any TP codec packs installed on your system?

I don't think so. Let me google it and try.

j-v wrote on 12/27/2018, 6:06 PM

File is playing well on all my Vegas versions available on laptop.

I asked you "What hardware do you use , exactly which driverversions for the Intell GPU and which i7?"

You did not answer that question but gave the models of your laptop with all kind off variations in power aso.

To be precise: Give exactly the version of your Intel i7 ( there are a lot of types i7) and exactly what driverversion for your Nvidia GPU (not to say uptodate, because that says nothing) and which Intel driverversions for your Intel CPU and GPU.
I'll be away for I thinks about 10 hours, because I'm going to sleep now.

yohan-c wrote on 12/27/2018, 6:58 PM

File is playing well on all my Vegas versions available on laptop.

I asked you "What hardware do you use , exactly which driverversions for the Intell GPU and which i7?"

You did not answer that question but gave the models of your laptop with all kind off variations in power aso.

To be precise: Give exactly the version of your Intel i7 ( there are a lot of types i7) and exactly what driverversion for your Nvidia GPU (not to say uptodate, because that says nothing) and which Intel driverversions for your Intel CPU and GPU.
I'll be away for I thinks about 10 hours, because I'm going to sleep now.

Sorry for the wrong info given.

Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
GPU driver is 417.35

And I don't know where to find out my CPU driver version D:

yohan-c wrote on 12/27/2018, 7:23 PM

Here we go again with "cell phone" video. And again, one of Dr. Zen's (Derek Moran - MovieStudioZen.com) tutorials to the rescue!

Handbrake

Just downloaded the sample file, converted in Handbrake, opened on machine (in signature) in Movie Studio Platinum 15 (157). Success!

Hadbrake encode doesn't work for me either... maybe I should format the whole entire system.

Musicvid wrote on 12/27/2018, 8:28 PM

Hadbrake encode doesn't work for me either... maybe I should format the whole entire system

No, sir. Your "system" is not at fault. Failure to open in Handbrake is damning evidence of file corruption.

Was it broadcast source? Have you tried fixing it in the VideoRedo trial? Did you reposition your timeline cursor to start position after importing your file?

Chief24 wrote on 12/27/2018, 10:00 PM

So, you say Handbrake didn't work? Did you "View and Follow" the directions in the tutorial link? There was a reason I used my version of Vegas Movie Studio, instead of Vegas Pro.

Also, there is no "Driver" for the CPU. There would be a driver for the Intel Graphics processor that is part of your i7-6700HQ CPU. So, one of the other items you could check, which naturally is within the "troubleshooting FAQ", that has a step to turn off the "Integrated Graphics" of the processor within the UEFI/BIOS (your system, check manual) and only try the "Dedicated" Graphics processor that you listed as being the GTX 1060.

Tennis serve has been returned.

yohan-c wrote on 12/27/2018, 11:04 PM

Thanks all guys.

I fixed.... Through format whole windows XD

I delete all partitions and re-install windows and get Vp16,
and it works like a charm... I still just don't know what happened and why....

j-v wrote on 12/28/2018, 4:59 AM

.... that has a step to turn off the "Integrated Graphics" of the processor within the UEFI/BIOS (your system, check manual) and only try the "Dedicated" Graphics processor that you listed as being the GTX 1060

Maybe this difficult way for disable is needed for a desktop, but on a laptop ( as OP has) only disable in Windows device management is enough.
That's my way of testing always one or the other