PLEASE HELP!!
Hello, So I ordered 2 of the same thing by mistake. I thought it didn't go through the first time so I refreshed the page and tried again and I guess it went through the first time because I ordered 2 of the same thing which I didn't mean to. I order it from a Paypal account with a credit card. My mother's credit card. Yes, she let me use hers but not to get 2 of the same thing So I bought sony vegas platinum for $59 twice by mistake. Can I get a refund for one of them?
Please see this advice https://www.vegascreativesoftware.info/us/support/article/revoke-order-return-right-of-withdrawal--1515/
See also the General Terms link there.
So how exactly do i do it??? can you give me a step by step please. This is my first time revoking an order.
As per the bold text in the above link:
For fast and easy processing, please send your cancellation as a response email to your order confirmation.
You would have been sent an order confirmation email from MAGIX for each product purchased. Simply use the reply function in your email with a request for a refund - just make sure that you use the confirmation email containing the serial number that you will not be using.
As @Dexcon confirms. See also General Terms
Ah Ok thank you...
Hello, So What do I have to again to get a refund???
As per my previous reply:
Simply use the reply function in your email with a request for a refund - just make sure that you use the confirmation email containing the serial number that you will not be using.
Explain the situation to your mom, and ask her if you can gift the second copy to your best friend so you can collaborate on projects together. After all, it's the Holidays. I'll give you better than 50/50 she goes for it.
lol. I dont have any friends that do video editing and the ones I do have that edit videos they use adobe premiere
could someone please tell me how to ask for a refund step by step please this is my first time asking for a refund. I don't know how to. Like whats the ticket number they ask for or something.
From the General Terms:
"B. For the delivery of digital content
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without stating a reason.
The withdrawal period is fourteen days starting with the conclusion of the contract.
To enact your right of withdrawal you must contact us at MAGIX Software GmbH, Customer Care, Borsigstr. 24, 32312 Lübbecke, Germany, Fax: +49 (0)5741 310768, Telephone: +49 (0)5741 345531, Email: shop@magix.net and provide explicit notification (e.g. a letter sent by mail, fax or email) of your decision to withdraw from the contract. You may use the attached cancellation form for this if you so choose.
To enact your right to withdrawal it is sufficient to send the required notification before the withdrawal period has expired.
Consequences of Cancellation
If you cancel this contract, we shall be obligated to reimburse all payments received from you including delivery charges (except in the case of additional costs resulting from your selection of services outside the scope of the standard delivery offered by us) without delay and at the latest within fourteen days of receiving your notification of contract cancellation. The same payment method that you used for the original transaction will be used for the reimbursement except in the case where a different explicit agreement has been arranged with you; under no circumstances shall you be charged any fees for this reimbursement."
See also page 3 here.