Can't Import files. vegas trying to connect to the internet

playpod wrote on 4/17/2020, 3:26 PM

So i need help. i have not run into this problem ever and i have been using vegas for years. may years. i technically own the 365 version which always updates vegas

the issue is that vegas opens up just fine. but right when i get to the videos i need to import. i get a grey box with a loading screen, then it says something about internet connection failed try resetting internet settings.... and what not.

whats going on? never ran into this issue before. i had to redo my computer recently so things had to get reinstalled. and since then. issues. i got work i need to do so help would be appreciated

Comments

Musicvid wrote on 4/17/2020, 4:04 PM

Not sure what "technically owns" means, but yes, it connects to authorize certain codecs. This us normal behavior. Are you behind a firewall or vpn?

Did you get your copy from Magix, or is it trying to connect to a third party vendor?

playpod wrote on 4/17/2020, 4:45 PM

Not sure what "technically owns" means, but yes, it connects to authorize certain codecs. This us normal behavior. Are you behind a firewall or vpn?

Did you get your copy from Magix, or is it trying to connect to a third party vendor?

bought it through magix and everything. i have never seen this issue before and i have been using vegas since 13. how would i fix this.

Musicvid wrote on 4/17/2020, 5:11 PM

Connect to the internet without antivirus or proxy on?

playpod wrote on 4/17/2020, 5:35 PM

the only thing i have currently since i redid my computer is windows defender

set wrote on 4/17/2020, 5:42 PM

Hmm, seems additional codec activation to me:

https://www.vegascreativesoftware.info/us/forum/vegas-pro-faqs-and-troubleshooting-guides--104787/ no. 10

 

You need to let Vegas Pro allow to pass any kind of firewall etc.

Setiawan Kartawidjaja
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playpod wrote on 4/17/2020, 6:12 PM

Hmm, seems additional codec activation to me:

https://www.vegascreativesoftware.info/us/forum/vegas-pro-faqs-and-troubleshooting-guides--104787/ no. 10

 

You need to let Vegas Pro allow to pass any kind of firewall etc.

this doesn't really tell me anything about the codec though. just general activation. which its already activated

set wrote on 4/17/2020, 6:14 PM

What media do you wish to import?

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

Personal FB | Personal IG | Personal YT Channel
Chungs Video FB | Chungs Video IG | Chungs Video YT Channel
Personal Portfolios YouTube Playlist
Pond5 page: My Stock Footage of Bandung city

 

System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 31.0.101.2127 (Feb 1 2024 Release date))
Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 551.23 Studio Driver (Jan 24 2024 Release Date))
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 31.0.101.2111)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 537.58)
RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

playpod wrote on 4/17/2020, 6:19 PM

i have mts ,mp4 and mov files currently. which before all were able to get imported. since i have redone my computer and reinstalled it, it wont'

vkmast wrote on 4/17/2020, 6:22 PM

Did you have the chance to deactivate the software before reinstalling? VEGAS Pro 365 allows only one activation at a time. See below

"Visit your MAGIX account > My Products > Show More Details > Deactivate. This option can be used only once a month.

From the VEGAS Pro Help menu choose Deactivate the Software on this PC. This option can be used as often as you wish. An internet connection is required."

playpod wrote on 4/17/2020, 6:34 PM

Did you have the chance to deactivate the software before reinstalling? VEGAS Pro 365 allows only one activation at a time. See below

"Visit your MAGIX account > My Products > Show More Details > Deactivate. This option can be used only once a month.

From the VEGAS Pro Help menu choose Deactivate the Software on this PC. This option can be used as often as you wish. An internet connection is required."

THAT DID IT. i have had to do that before with vegas for a separate issue. thanks. its still needing to activate the codecs which i haven't seen before but atleast its doing it.

vkmast wrote on 4/17/2020, 6:40 PM

Thanks for confirming. Do you feel this can now be marked as resolved? :)