Movie Studio Platinum 13.0 (64-bit). Can't hear the voices!PLEASE HELP

john-m4666 wrote on 7/22/2018, 4:48 AM

It is absolutely inexplicably for me. I got normal two mp.3 files (one is with voices, another one - background music, video mp4 file. I already tried everything. All the options but anyway: After rendering I can watch this video on my lap top and everything is good but after I upload it on onedrive or on youtube or facebook and start to watch it via phone, the voices are not go missing but they are so quiet and the background music has come to the fore, but....if I plug in earphones to my phone then - everything get back to normal and I hear voices and everything. Maybe some og you guys ever had the same problem?

Comments

EricLNZ wrote on 7/22/2018, 5:08 AM

I rarely watch videos on my cheap smartphone but when I do I've never had a problem and I don't use its earphones. Maybe something in your phone's settings needs adjusting?

Musicvid wrote on 7/22/2018, 6:42 AM

Use the Normalize function on your timeline audio tracks.

Former user wrote on 7/22/2018, 10:22 AM

Does your phone have one speaker or two? If one speaker, you might have a phase problem with your voice over.

Tim L wrote on 7/22/2018, 10:37 AM

Were the voices recorded with two microphones, in a stereo file?

If so, there is the possibility that the microphones were wired incorrectly and are out of phase.  In this case, listening to the voices with two speakers -- as on your laptop or with your earphones -- will result in hearing both channels.  But anything that runs both channels of audio through a single, mono speaker -- as your phone probably does -- will result in the out-of-phase channels mostly canceling each other out.

Vegas Pro has an option (somewhere) to invert the phase of the audio.  If you don't have that option in Movie Studio, and if the two microphone channels are essentially the same audio recording, you might be able to right-click on the audio and select "Left Only" or "Right Only" and make the audio a mono source right from the start, eliminating the "canceling out" audio problem.

In the past this out-of-phase audio could also be a problem with YouTube, where the lower bit-rate / lower resolution formats delivered mono audio. Out-of-phase microphones could sound fine with the higher resolution formats, which delivered stereo audio files, and suddenly be messed up with the lower resolution formats, because the audio channels had been combined (by YouTube) into a single, mono audio stream, and the out-of-phase signals largely canceled each other out.

Edit: Oops! I was still typing when david-tu posted his suggestion above...

john-m4666 wrote on 7/23/2018, 12:40 AM

Use the Normalize function on your timeline audio tracks.

Where is this function?

john-m4666 wrote on 7/23/2018, 12:44 AM

Does your phone have one speaker or two? If one speaker, you might have a phase problem with your voice over.

How can I solve these phase problems with my voice over using SV Pro Platimum 13?

vkmast wrote on 7/23/2018, 1:57 AM

john-m4666 wrote on 7/23/2018, 2:02 AM

Were the voices recorded with two microphones, in a stereo file?

If so, there is the possibility that the microphones were wired incorrectly and are out of phase.  In this case, listening to the voices with two speakers -- as on your laptop or with your earphones -- will result in hearing both channels.  But anything that runs both channels of audio through a single, mono speaker -- as your phone probably does -- will result in the out-of-phase channels mostly canceling each other out.

Vegas Pro has an option (somewhere) to invert the phase of the audio.  If you don't have that option in Movie Studio, and if the two microphone channels are essentially the same audio recording, you might be able to right-click on the audio and select "Left Only" or "Right Only" and make the audio a mono source right from the start, eliminating the "canceling out" audio problem.

In the past this out-of-phase audio could also be a problem with YouTube, where the lower bit-rate / lower resolution formats delivered mono audio. Out-of-phase microphones could sound fine with the higher resolution formats, which delivered stereo audio files, and suddenly be messed up with the lower resolution formats, because the audio channels had been combined (by YouTube) into a single, mono audio stream, and the out-of-phase signals largely canceled each other out.

Edit: Oops! I was still typing when david-tu posted his suggestion above...

1) You're right I think - it was recorded with two differents cameras. 93% of video was made unfortunately with camera that has this problem that you described (it seems like from what you wrote), because the rest 7% of video was made with different camera and there is normal voice that's heard everywhere on the laptop as well as on the phone.

2) "Vegas Pro has an option (somewhere) to invert the phase of the audio.  If you don't have that option in Movie Studio" - I got full version of this program but I don't know where is this option and how to use it if I have .wave file with voices

3) "you might be able to right-click on the audio and select "Left Only" or "Right Only" and make the mono source right from the start" - I didn't find this function " Right or Left". I clicked on my wave file and on properties then and din't find this there either

vkmast wrote on 7/23/2018, 2:23 AM

2) A VPro option.

3) click Channels to find (see the screenshot above).

EricLNZ wrote on 7/23/2018, 2:42 AM

2) A VPro option.

You can use Audacity to invert. Possibly SoundForge will also do it but I don't have it installed to check.

Musicvid wrote on 7/24/2018, 5:45 AM

Tim, honestly I haven't encountered phase-reversed audio, except of my own making, in the last decade. And I buy a lot of electronics. It's a no-issue for this poster.

Tim L wrote on 7/24/2018, 7:13 AM

I remember helping a user with a similar problem years ago.  Thinking back, it wasn't two microphones out of phase, it was a single XLR microphone improperly converted to the 1/8" stereo mic input jack on the camera.

In the XLR converter, one balanced line was sent to the 1/8" left signal, the other to the 1/8" right, and the shield was connected to the 1/8" ground signal.  The result was an original mono signal (i.e. the microphone) being recorded as opposite phase signals in the stereo recording (wav file).  Everything sounded fine when editing on her PC, but when uploaded to YouTube -- which at the time delivered mono audio, at least in the lower-res formats -- the audio virtually disappeared.

I believe the XLR converter was an off-the-shelf cable, but was intended for a stereo XLR to stereo 1/8" application.

Former user wrote on 7/24/2018, 7:51 AM

You can test it on the timeline by switching to Mono monitoring output. If the VO goes away or gets a lot quieter, it is a phase problem. If it sounds okay on the timeline, then it is something else.

john-m4666 wrote on 8/21/2018, 1:08 AM

I have the same 13.0 version but I don't have these functions like "Channel". Is it extended verison of MSP13?

Marco. wrote on 8/21/2018, 1:49 AM

Right-click onto your audio-event to see the channel option in MS13.