jimfish wrote

Hi all ,

I'm at my wit's end. Any video I'm dragging or importing into Vegas I look like a robot (jittering i suppose). I've had someone really helpful on the end of the line trying to sort it for me. I've updated all my drivers, I've tried everything. These videos work perfectly well in all other platforms including Cyberlink video editor, just don't work in Vegas.

THE OTHER PROB - the project properties box. I can't click apply at the bottom as it's too big for my screen, I can't change this? So it means whatever I put in that box if I click save I can't name it to save that setting as I can't see the bottom? I can resize my Vegas when I open it... have tried all sorts screen resolutions. I so need some help PLEASE, this cost me too much.

Also I can't contact Magix tech support. I've only just purchased Vegas and it's telling me to put a voucher number in when I'm trying to contact support?? One nightmare after another... it's asking me to purchase a voucher than tells me my product reg is too old and buy a voucher from shop. I really don't understand what is going on. ( HELP PLEASE )

Thank you so much in advance. Vegas 17 Windows 10 8gb ram AMD A8 radeon r5 graphics.

(Edited for readability)

The first thing to do is to check that your system meets Vegas Pro 17 system requirements, particularly in regard to:

Processor: 6th Generation Intel Core i5 (or AMD equivalent) or better. 2.5 Ghz and 4 Core minimum. For 4k, 7th Generation Intel Core i7 (or AMD equivalent) or better. 3.0 Ghz and 8 Core minimum

RAM: 8 GB RAM minimum (16 GB recommended; 32 GB recommended for 4K)

If your media is 4K, then 8GB RAM is insufficient and would explain jittery timeline playback.

Is your monitor 4K? If yes, you could try adjusting the Scale and Layout zoom setting in the Windows Display window under Settings

 

 

My video is in 1080 not 4k nor is my desktop p.c I can't uncheck the ontop tab in project properties ! Well I can but can't click apply ! I know your meant to have none checked if playing on p.c screen , I'm still trying as said been up days one simple problem ,, thanks for reply

Re the other prob. See if this workaround works.

Re Support

The first thing to do is to check that your system meets Vegas Pro 17 system requirements, particularly in regard to:

Processor: 6th Generation Intel Core i5 (or AMD equivalent) or better. 2.5 Ghz and 4 Core minimum. For 4k, 7th Generation Intel Core i7 (or AMD equivalent) or better. 3.0 Ghz and 8 Core minimum

RAM: 8 GB RAM minimum (16 GB recommended; 32 GB recommended for 4K)

If your media is 4K, then 8GB RAM is insufficient and would explain jittery timeline playback.

Is your monitor 4K? If yes, you could try adjusting the Scale and Layout zoom setting in the Windows Display window under Settings

 

 

Thankyou all i can see all my preference window now ,, however video still jittery in vegas ,, another person i sent my video file to put it in there vegas and sorted it fine ,, so he sent me screen shots of how he has vegas set up .. i copied this and still no good in mine ,, jittery video again ,, my system is hp AMD A8 disposable memory 1007 mb shared memory 3556 radeon r5 graphics (4 cpus ) 8192mb ram , i done this test online put all my p.c details and it said it should run vegas ok ,, i have cyberlink video director still instaled on my p.c and it runs fine in that ??

another person i sent my video file to put it in there vegas and sorted it fine

What are the computer specs of that person's computer?

im unsure but no doubt better than mine ,, but as you can see in my specs ,, mine should be fine ,,, if i knew it was my p.c for sure id have to save up and buy another one ,, but ive already paid for a yeAR OF VEGAS