For years I have been using Vegas Movie Studio HD Platinum 11.0. I recently bought a new laptop and installed Movie Studio 17.0 Platinum. When I start Movie Studio 17.0, the preview window is white. It will not play anything. The sound is there but it will not play the video.
VEGAS Version & Build
Movie Studio 17.0 Platinum
Windows Edition & Version
Widows 10
Camera/App that created your footage
Canon Vixia HF r700
Your Delivery Destination
YouTube
Exact symptoms of your problem
The preview will not view videos. The sound is there but the preview window is white. When I try to resize the preview window, I can see the video but the moment I press play, it goes back to white.
Also please your hardware of your new laptop.
Processor, Graphic card, installed drivers for both a.s.o.
Processor:
Intel Core i7 10th Gen,
nvidia geforce gtx,
Graphic card: Intel(R) UHD Graphics
It doesn't matter what video I import to Movie Vegas it won't play it in the preview window. For example, I got it from my Canon camera, it won't play it. I got another video from a different computer, it won't play it. I also recorded a video with Camtasia, it won't play it.
Processor: Intel Core i7 10th Gen,
Which one? There are more than 1
nvidia geforce gtx
Which one? Number and installed drivers for that card.
GeForce GTX 1650 Ti with Max-Q Design
I am not sure if I am answering the drivers correctly but let me try
Driver version: 442.53
Driver type: DCH
Direct3D API Version: 12
Direct3D feature level: 12_1
Intel(R) Core (TM) i7-10750H CPU @ 2.60Ghz 2.59 GHz
Nothing wrong with that, but for the best results you can use for the Nvidia this driverversion: 452.06-notebook-win10-64bit-nsd-dch-whql
Must be something else but that I can't figure out now.
Can you support a screenshot via the button in this forum of your loaded projectinterface with that source on the timeline and maybe give a short type of file you use on a site as dropbox where I (we) can download it unharmed as it is?
I recorded my screen. So here is the problem.
Thanks for sharing, very strange special when you have a screen if you change the size, but with playing it is white again.
No idea how to cure, but if you have made options other than default you can try a reset of the program following this: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/
I uninstalled and reinstalled. The same problem. White screen and it won't play.
Did you also reset as advised? Un-/reinstalling is not the same process.
I did the reset and it fixed it. Thank you very much for all the help.