Rendering Problem!

Max-Salsbury wrote on 10/1/2020, 3:41 AM

 

Hi everybody - gotta a seriously abysmal problem so really hoping someone can help!

I've been running Vegas Pro 16 since purchasing it in November 2018. Last week I got a new laptop and downloaded Pro 16 onto that, using the serial I had already purchased, which Magix told me I'm permitted to do. And everything works fine, except! When rendering, at some random stage (though it never really gets very far) I get a box pop saying ' Vegas Pro has stopped working blah blah blah'. Never had this issue on the old laptop.

I always render as MAGIX AVC/ACC MP4 at Internet HD 720p 25fps.

Interestingly, I seem to be able to render short videos (around 3-5 mins) no problem. Many vids I do can be anything between 45 mins and 5 hours. Once again, no problems on the old laptop.

The new laptop is Win10, 16gb RAM, I7, and it absolutely flies! Very similar to old laptop, which is Win10, 8gb, I7.

Has anyone any ideas? I've a massive backlog of vids building up!

Many thanks for any help in advance.

All the best

Max

Comments

walter-i. wrote on 10/1/2020, 7:29 AM

Just to be on the safe side:
The hard drive will not be full or will have several partitions where the one with the intended storage location is too small?

Max-Salsbury wrote on 10/1/2020, 8:16 AM

Hi Walter, nah, it's brand new and says I have 499gb free on the SSD. Thanks

JN- wrote on 10/1/2020, 9:04 AM

@Max-Salsbury Hi Max, I understand that the trial version can only render out say a 2 minute clip. I know its a long shot. Maybe log into your Magix account and check that you’re not running a trial version. This is unlikely because your using the purchased serial no. which allows 2 machine installs.

---------------------------------------------

VFR2CFR, Variable frame rate to Constant frame rate link to zip here.

Copies Video Converts Audio to AAC, link to zip here.

Convert 2 Lossless, link to ZIP here.

Convert Odd 2 Even (frame size), link to ZIP here

Benchmarking Continued thread + link to zip here

Codec Render Quality tables zip

---------------------------------------------

PC ... Corsair case, own build ...

CPU .. i9 9900K, iGpu UHD 630

Memory .. 32GB DDR4

Graphics card .. MSI RTX 2080 ti

Graphics driver .. latest studio

PSU .. Corsair 850i

Mboard .. Asus Z390 Code

 

Laptop… XMG

i9-11900k, iGpu n/a

Memory 64GB DDR4

Graphics card … Laptop RTX 3080

vkmast wrote on 10/1/2020, 9:44 AM

Any problem description/details besides "blah blah blah", e.g. Fault module: kernelbase.dll?

Max-Salsbury wrote on 10/1/2020, 9:53 AM

Hi JN. I defo entered the serial when I installed but logged in and checked anyway. All seems to be ok. Cheers.

Max-Salsbury wrote on 10/2/2020, 5:39 AM

Hi vkmast, many thanks, here's the report it generates:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 16.0 (Build 424)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Windows\System32\DriverStore\FileRepository\nvcvegpu.inf_amd64_0e05f97f65612c82\nvoglv64.dll
   Fault Address:       0x00007FF8F32DEB1B
   Fault Offset:        0x000000000086EB1B

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 16.0\vegas160.exe
   Process Version:     Version 16.0 (Build 424)
   Process Description: VEGAS Pro
   Process Image Date:  2019-04-17 (Wed Apr 17) 23:45:24
 

Musicvid wrote on 10/2/2020, 6:25 AM

"BLAH, BLAH, BLAH" says your Nvidia Open GL module is not functioning correctly. Try updating or reinstalling your video drivers, possibly resetting or reinstalling Vegas, disabling GPU rendering in Vegas, or searching the internet for nvoglv64.dll solutions. Nvidia 10xx graphics versions do not always support hardware rendering completely, although I suppose yours is newer.

Do you now see how sharing the details of error messages is actually important?

j-v wrote on 10/2/2020, 7:02 AM

@Musicvid
I believe I missed this: "BLAH, BLAH, BLAH" says your Nvidia Open GL module is not functioning correctly"

Where do you see the OP has a Nvidia?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Max-Salsbury wrote on 10/2/2020, 8:33 AM

Hi Musicvid, many thanks! Excellent, I'll have a look into this. The laptop was brand new out the box this week so will look into drivers and it is defo an NVIDIA card. And certainly I see the value of sharing the error messages! Guess I thought (hoped) it was some kind of common issue that there was an easy fix for. All the best.

Musicvid wrote on 10/2/2020, 8:40 AM

@Max-Salsbury No problemo. Actually I've never seen that one before. It only identifies the fault module, treating it is just guesswork for me at this point.

@j-v Read the line that says "Fault Module" and type the name of the library into a Google search. At least that's what I did.

Max-Salsbury wrote on 10/2/2020, 9:11 AM

Another quick one, Musicvid (or anyone else that might be able to help): I installed Vegas 16 on my new machine from the original install package I downloaded onto my old laptop 2 years ago - I simply moved it across on a hard drive. I did that because I couldn't find Vegas 16 on the Magix website, finally figuring they'd taken it off. Am I being incredibly silly? Is 16 lurking somewhere on the site and should I be downloading that?

Cheers

RogerS wrote on 10/2/2020, 9:13 AM

Log in to your Magix account and you should be able to download it.

Max-Salsbury wrote on 10/2/2020, 9:17 AM

Cheers, RogerS

Max-Salsbury wrote on 10/2/2020, 9:53 AM

Ha, according to my account I only have the trial version! Tried to register the serial (which I'm adamant I did 2 years ago) and it says it's already registered! I'm thinking I should buy the upgrade to 19 pro and be done with it. Thanks for everyone's help! Have a lovely weekend

Marco. wrote on 10/2/2020, 9:56 AM

Un-register and register anew.

Max-Salsbury wrote on 10/6/2020, 3:21 AM

Hi everyone. This is now fixed, many thanks for all your help. It was a driver issue: I rolled the graphics card's driver back twice and it worked!

The laptop was brand new so why it had a history of drivers is a mystery but what do I know? Clearly not much!

Thanks again.