Vega Pro 13 Download - How, No Longer Have Email Logon - Upgrade?

MatthewEvolving wrote on 10/13/2021, 10:00 PM

Hello, I no longer have access to the the email I purchased Vegas Pro 13 with, and I would like to download and use on another computer. I do have my serial number, and a working copy. I am also considering upgrading to version 19. Can someone here please point me in the right direction, thank you, Matthew

Comments

EricLNZ wrote on 10/13/2021, 10:50 PM

You can activate your VP13 on another computer but need to use your original email address when activating it.

You can download it from your Magix account (https://www.magix.com/us/support/my-service-center/) but again need to use your original email and have the password you used. That's because it is registered to that email account. My understanding is that only Magix staff can change the email registration details, so you would need to contact Magix Sales to arrange a change.

Musicvid wrote on 10/13/2021, 10:55 PM

Your Magix Software Account:

http://www.magix.com/us/support/my-service-center/

Your Sony Creative Software Account:

https://www.sonycreativesoftware.com/myaccount/mysoftware

One or the other should have your serial number and download link.

john-brown wrote on 10/14/2021, 7:16 AM

@MatthewEvolving

Hi,

You can change your email address in your account, but you first have to log in to your account using the old email address as Eric pointed out. You do not need to still actually have the old address working as it is your user name for your Magix account. Of course, if you don't know your password for getting into your account and your old email address does not have a working email account, then you cannot reset your forgotten password. In that case, you have to contact Magix.

John CB

Vegas Pro 18 Edit, Vegas Movie Studio 16 Platinum, Magix Video Pro X16, Magix Movie Studio Platinum 2024, Xara Designer Pro X19, Samplitude Pro X8 Suite, Music Maker 2025 Premium, SF Audio Cleaning Lab 4, Sound Forge Pro 16 and more.

Dexcon wrote on 10/14/2021, 7:25 AM

Though you need to know your old email address and it needs to be current, the login process does have a 'I've forgotten my password' option.

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MatthewEvolving wrote on 10/14/2021, 9:21 AM

Thank you Everyone,
I should have been more clear. I have Vegas Pro 13 installed on a computer, I have my serial number. What I do NOT have is my login or access to that email account that I originally used to make the purchase.

Thanks, Matthew

MatthewEvolving wrote on 10/14/2021, 9:22 AM

@MatthewEvolving

Hi,

... if you don't know your password for getting into your account and your old email address does not have a working email account, then you cannot reset your forgotten password. In that case, you have to contact Magix.

John CB

The bold section is my scenario. I should have been more clear. Thanks again everyone! -Matthew

vkmast wrote on 10/14/2021, 10:22 AM

You might also try Online Live Chat. ("Please visit www.vegascreativesoftware.com/support between 12:00 and 4:00 Central (currently GMT-5) Monday through Friday and use the chat widget in the lower-right-hand corner to chat directly with a support rep.")

@MatthewEvolving

MatthewEvolving wrote on 10/14/2021, 12:32 PM

Thanks again everyone, I took the upgrade route, and was able to buy the upgrade version, Vegas Edit 19. Was this the right path Sony Vegas Pro 13 --> Vegas Edit 19 ? I'm obviously an amateur :-)

vkmast wrote on 10/14/2021, 12:59 PM

If you got the upgrade pricing, it was...

MatthewEvolving wrote on 10/14/2021, 9:58 PM

Upgrade pricing, and selected the Vegas edit 19 edition. Thanks again !