@Xavier-VIBERT, please post your support ticket number here and I'll be happy to look into it for you. That said, The email telling you about the latest update was someone contacting you. They're trying to say that the first step is to make sure you have the latest build, but that seems no to have been clear to you. If you do have the latest build, please respond to that email accordingly and they will follow up with the next trouble-shooting steps.

But do post your support ticket number here so I can help.

Hello, thanks for your answer.
[Ticket#2023120217000364]
I did answer to the e-mail I've received with a video showing what actually happens, including the task manager processes in the background, but never had any more news.
Another user suggests my issue might be due to thermal throttling, and I'm going to look into that.
The computer I have now is pretty new (November 2023) and I haven't checked the Bios yet for any possible thermal limitations not unlocked.
If you can think of any other solution, I'm open. I just want to be able to use VP21.
VP19 works fine on my new computer and is amazingly fast compared to what it was on my former computer.

Thanks. I'm checking with the support guys.

@Xavier-VIBERT, have you tried the next troubleshooting steps that your Tech Rep suggested? If so, please respond to him through the ticket and let him know that it doesn't seem to have helped. He's taking you on a troubleshooting journey, and as is the nature of troubleshooting, he's got to rule things out one by one to get to the goal. Sometimes the answers are immediately obvious to the rep, and other times it takes a bit of time to find the issue. It seems you are on a bit longer journey, but the quicker you respond to him, the shorter that procedure will be. He's also just sent specific directions for providing us system info and error reporting. He's waiting for your report on his latest recommendations.

Thanks. I had done what he suggested (which was to download the latest version, which I did) and sent him info, but have had no answer since December 11...

Anyway, I just received an e-mail asking for details about my system.
So, fingers crossed that I get answers now 🙂

@Xavier-VIBERT Hi, I have the same problem as you but already with Vegas 20 (all versions). With Windows 11, the versions of Vegas 20 and 21 start and close a few seconds later. I spent a lot of time with tech support, sending reports, trying to reinstall my system, following Magix's instructions...but to no avail. I have, unfortunately, reverted to version 19 which works very well. I think the problem is really related to Windows 11. (Directx? or other .dlls) Good luck.

@Xavier-VIBERT Hi, I have the same problem as you but already with Vegas 20 (all versions). With Windows 11, the versions of Vegas 20 and 21 start and close a few seconds later. I spent a lot of time with tech support, sending reports, trying to reinstall my system, following Magix's instructions...but to no avail. I have, unfortunately, reverted to version 19 which works very well. I think the problem is really related to Windows 11. (Directx? or other .dlls) Good luck.

Oh, I'm sorry to hear that it happens to you as well. Yes VP19 works fine. I skipped VP20, as the VST3 support was still in Beta, and VP21 does indeed work on Windows 10, but not on Windows 11 (for me).
I hope Magix comes up with a patch quickly.

Hey gang - this is a combination kudos / bug report / wish list, all surrounding the speech to text tool. First, IMPRESSIVE. I've been producing a TV show for 12 years now and Vegas I believe is still the only editor that supports line 21 embedded closed captions, which is required by law for broadcast here in Canada. It's possible Premiere supports it, but I have antivirus on my computer so I no longer have premiere. Several years ago when the station that carries my show finally switched to HD, they brought me in as a consultant on the switch over because I do my own editing and closed captioning. We experimented with a variety of video formats to decide what specs they would go with, and Vegas was a crucial tool in that process because of its caption support.

This season for my show we're doing something different where we're actually recording shows live and unscripted. The speech to text (hereafter STT) is the sole reason I got 365 and it has already been worth every penny. With that being said, I have a minor bug report: If I am processing an audio track through STT, the STT crashes pretty consistently around the 33 minute mark with a socket error, check my subscription. Fortunately it does not lose the work it has already done. This last show it crashed around the 33 minute mark in the STT window, but in fact it had transcribed about 40 minutes which I was able to export in spite of the STT crashing.

Another minor bug report or suggested improvement. In the generated transcription, visible when you export the captions or generated captions, the AI is randomly adding in empty captions. For example, in this 10 seconds of timeline you can see two empty captions which I've pointed to with red arrows:

It's not a huge deal but it does represent a lot of work to go find them and delete them. There seems to be no rhyme or reason as to where it puts the blank captions. Sometimes it's only a few frames after the previous caption, so it puts a blank caption on the screen while the person is still speaking.

Even with this extra work, 365 is still totally worth every penny just for the speech to text feature.

The in-program translations? Really, really impressive. The AI voicing of those translations? Again, very impressive and useful. I've been consulting with one of the larger stations here in Canada for using AI in television production. We've been experimenting and trying out a wide variety of AI's and processes and you better believe I ran the Vegas AI's through their paces to evaluate possible uses with the station. I realize this is a very tall order, but having the ability to train the Vegas voicing AI to someone's voice would be a huge wish list item. As it is, the station has already brought to the board an estimated $80k/year budget just for eleven labs to use their translating, voicing, and voice to video synchronization services to convert English programs into voiced-over French programs for a channel in our other official language. Considering that they were paying a previous voice over artist $1,000/hr you can see why they are paying such close attention to eleven labs.
Is it possible you could perhaps incorporate using eleven labs tried-and-true AI through the 365 subscription?

Thanks again everyone for an awesome program.

Is it possible you could perhaps incorporate using eleven labs tried-and-true AI through the 365 subscription?

I just do family family videos nothing professional. I used elevenlabs AI voice generator for voice overs in our family Christmas movie this past Christmas and was really impressed with the variety of voices and ease of use. I just used the free trial. I would also love if Vegas could incorporate elevenlabs into the 365 subscription.

@ian-juby: We have reproduced the problem locally and will work on fixing this.

I realize this is a very tall order, but having the ability to train the Vegas voicing AI to someone's voice would be a huge wish list item.

1+ ... Especially if the training db for text to my own voice was stored locally.

AI Voice cloning can be insanely accurate, I've tried it before... this would be a cool addition.

CreateDXGIFactory2
I have just upgraded to Vegas 21 but can't get it to run... When I start Vegas this error message pops up.
Have tried uninstall/ re-install but no change. Any clues?

@RoderickvG did you do a google search on that .dll? I believe if's a M$ issue, not a Vegas issue.

Run sfc /scannow from the Comand prompt as Administrator.

What version did you upgrade from?

Hello,

Follow-up to the problem I reported here (above, on January 10, 2024).
Thanks to Bitman, a user in this forum, I finally could get Vegas Pro 21 to launch on my PC. I had to uninstall VP (French version), and reinstall it in its English version. And voilà, the English version works fine.

I also want to add that support didn't help at all, and failed to answer my multiple help requests. After my initial message using the contact form, I had an answer by email, with a suggestion that did not help to solve the issue, then in spite of multiple requests, I barely had any other attempts from Magix support to investigate.

Thanks a lot to Bitman for helping me with helpful suggestions and even finding the appropriate solution to my problem.

I think it's the first time I had to require help from the support, and I hope they're usually more helpful than this, but this first experience with them was pretty disappointing. They might be overloaded with work, but the lack of apparent involvement and follow-up is underwhelming.

I hope the technical team will be informed that there seems to be a problem with the localized French version, and that it will be investigated and fixed with a free update.

This issue is not just some "inconvenience", it's not a minor bug, or not even an annoying bug, it completely prevented me from using VP21 for almost 3 months. It just would not launch.

Luckily, I had VP19 and could use it instead, but for a new user who only has access to this particular piece of software that doesn't work, that's a major problem. Talk about bad publicity.

I hope the technical team will be informed that there seems to be a problem with the localized French version

A couple of related threads where a dev team member is involved or tagged:

https://www.vegascreativesoftware.info/us/forum/vp21-crash-on-program-opening-french-v-english-ok--143364/

https://www.vegascreativesoftware.info/us/forum/vegas-pro-21-build-108-general-discussion--142065/?page=14#ca902892

@Xavier-VIBERT, could you please post your support ticket number here? I'll be happy to look into it and see if we can learn what went wrong. I'm sorry you had such a bad time of it.

@Xavier-VIBERT, could you please post your support ticket number here? I'll be happy to look into it and see if we can learn what went wrong. I'm sorry you had such a bad time of it.

Well... just go up a few messages. You've already asked me, I've given you the ticket number, and shortly after, I received one message from support, asking me for details about my system. I answered. Then another message came in from support, asking me this "Is the software operating as expected at this point, or is there still crash behaviors including specific error messages?"
As if the situation had changed...
And then nothing. No words from support anymore after that.
That's what I call disappointing, to say the least.

Now, again, I'm sure the support guys are very helpful for a lot of people, but in my case, it's been absolutely useless, and I felt pretty much left out with a major issue, and complete silence in response to my call for help.

So yeah, I'm sorry too.

On the other hand, that's also why this kind of forum exists. Somebody was able to help and could fix my problem.

I just hope that what I went through and the solution that was handed to me will help other people, if the information is given to the developers and they implement a fix.

@Xavier-VIBERT, could you please post your support ticket number here? I'll be happy to look into it and see if we can learn what went wrong. I'm sorry you had such a bad time of it.

Well... just go up a few messages. You've already asked me, I've given you the ticket number, and shortly after, I received one message from support, asking me for details about my system. I answered. Then another message came in from support, asking me this "Is the software operating as expected at this point, or is there still crash behaviors including specific error messages?"
As if the situation had changed...
And then nothing. No words from support anymore after that.
That's what I call disappointing, to say the least.

Now, again, I'm sure the support guys are very helpful for a lot of people, but in my case, it's been absolutely useless, and I felt pretty much left out with a major issue, and complete silence in response to my call for help.

So yeah, I'm sorry too.

On the other hand, that's also why this kind of forum exists. Somebody was able to help and could fix my problem.

I just hope that what I went through and the solution that was handed to me will help other people, if the information is given to the developers and they implement a fix.

@Xavier-VIBERT @gary-rebholz The support team can provide assistance only when the reported error is already known. If your report pertains to a "new" issue, they will generate a test ticket with a scenario similar to yours. Should the support team identify the same problem, the Quality Assurance (QA) team will then create a detailed bug report (with reproducable steps) for the developers. Subsequently, the developers will address the issue and implement a bugfix in the forthcoming update. This could take some time... thanks for reporting this. The issue not responding with our internal processes related to your issue needs to be improved. Sorry for this.

@Xavier-VIBERT,

"Is the software operating as expected at this point, or is there still crash behaviors including specific error messages?"
As if the situation had changed...
And then nothing. No words from support anymore after that.

So, they asked that question, you answered it, and then they just stopped communicating?

Yes, first they asked "Please provide us with your system information to help us further research your issue.", which I sent right away.

Then they asked this: "Thank you for your message. Is the software operating as expected at this point, or is there still crash behaviors including specific error messages?", which is a really weird answer to the previous email exchange.

I then answered this: "No, it doesn't launch. It has never launched on this computer. I installed, uninstalled, reinstalled VP21 at least a dozen times, and it won't launch. I get the splash screen, the interface starts to appear, and then it crashes before it's finished loading (see video attached). Vegas 19 works fine. I had to install it on my new computer because I need to use Vegas, and I have a license for VP19 as well. Other programs from Vegas Post 21 work as well. Vegas Image, Vegas Effects, Acid Pro... All work, except Vegas Pro 21.", along with a video capture of my screen when trying to open Vegas Pro 21 and seeing it crash before it actually loads completely.

That was on January 10th. Since then, no other emails received.

OK, that's helpful. Thanks for the detail. I'm working with them to find out where the communication broke down.

In the meantime, as indicated above, the issue of the French version not working is beyond any help the Tech Support team can provide. It is now in the hands of the testing team and the development team to figure out what's going on and find a fix.