Any Video I Import, Crashes Within Seconds

matt-o wrote on 8/30/2019, 11:55 PM

Within the past 3 days, every time i import any type of media, my vegas pro 15 will crash.

Ive tried downloading codec packs, quicktime player, reinstalling 3 times and no option has worked

These are files i constantly used several times a day for the types of videos i use, and then one day it just snapped and does not work

if you can help at all thank you so so much! I see all your guys hard work being active every day and responding to peoples questions

Comments

Sylk wrote on 8/31/2019, 1:26 AM

Hi,

Is it the first time you use Vegas Pro 15 and these files with it?

Software:
[OS]  : Windows 10 Ent. x64 v1903 (18362.535)
[NLE] : Vegas Pro 17.0 (Build 321) // (Build 284 if posted before 9/24/19)
[DRV] : Studio 536.23 (Display, PhysX, HD Audio) // (Game Ready 436.15 if posted before 9/24/19)
Hardware:
[GPU] : Gainward RTX 4090 Phantom / GTX 1080 Phoenix GLH
[CPU] : Intel Core i7-2600K @3.4GHz OC@4.5GHz (HyperThreaded) | AirCooling: Noctua NH-D14
[RAM] : 16GB (4x 4GB GSkill Ripjaws X DDR3 1600MHz 9-9-9-24) @1333MHz
[SSD] : Samsung 860 Pro 1TB
[MOB] : Asus P8P67 Deluxe (Rev.1), No iGPU support
[SND] : Asus Xonar Essence STX
[PSU] : Corsair HX750
Devices:
[DSP1]: 30" DELL UltraSharp U3011 @2560x1600
[DSP2]: 28" Samsung U28D590 @3840x2160

[UPS] : Eaton 5PX 2200i RT

[CAM] : GoPro Hero8/4/3 Black. Apple iPhone 11Pro/6S.
[REC] : Zoom Handy Recorder H4.
matt-o wrote on 8/31/2019, 2:37 PM

No these are files i use every day for the past months

vkmast wrote on 8/31/2019, 4:18 PM

If it worked before, at least try resetting. As for codec packs, please read here, #12.

matt-o wrote on 8/31/2019, 4:43 PM

If it worked before, at least try resetting. As for codec packs, please read here, #12.

Thank you for the response. I have just tried both remedies and i have not found any results. I even licensed vegas pro 17, and movie studio and found the same result

Musicvid wrote on 8/31/2019, 5:15 PM

"The first thing you must do to get out of a hole is to stop digging!"

You see, codec packs replace system codecs that Vegas needs. If the same media files worked before, why would you install sideload codecs?

Unfortunately, uninstalling the codec packs doesn't return the registry to its previous state.

Before digging in further,

Things to try:

1. Uninstall the codec packs using Revo.

2. Reinstall Vegas. No need to uninstall first.

3. Roll back your computer to a previous restore point.

4. Restore a clean OS image. I had to do this with ffdshow:-). It will wipe your computer clean.

Wish you had searched here first, but now you know.

Occasionally, a pro may recommend installing a specific codec to do a specific job. That's about as crazy as we get with it around here.

 

matt-o wrote on 9/1/2019, 6:34 PM

"The first thing you must do to get out of a hole is to stop digging!"

You see, codec packs replace system codecs that Vegas needs. If the same media files worked before, why would you install sideload codecs?

Unfortunately, uninstalling the codec packs doesn't return the registry to its previous state.

Before digging in further,

Things to try:

1. Uninstall the codec packs using Revo.

2. Reinstall Vegas. No need to uninstall first.

3. Roll back your computer to a previous restore point.

4. Restore a clean OS image. I had to do this with ffdshow:-). It will wipe your computer clean.

Wish you had searched here first, but now you know.

Occasionally, a pro may recommend installing a specific codec to do a specific job. That's about as crazy as we get with it around here.

 

Thank you! I appreciate all the ideas you have sent me. I have done all of these recently the past day and sadly none of them have fixed it, i even did a clean wipe of my computer.

Still the same problem :(

zdogg wrote on 9/2/2019, 12:30 AM

I am pretty sure that this is a monitor sharing problem with Windows and your Video Card/s. I don't really know any sort of sure fire fix, as such, but I would start with uninstalling your video card and drivers and disconnect extra monitors, mabey remove them from your device manager, reinstall whichever vid card you want to test and then bring in your monitors one by one.

If this was a particular type of file, say MOV, then you'd be looking into QT, or codecs, etc...but since this is every file, this is more of a hardware issue, in my experience,

What does your 'Vegas has to close' crash window, (expand w/the option button that gives the detailed info before actually hitting OK and closing.)....Take a screen capture if possible.

matt-o wrote on 9/2/2019, 5:09 PM

I am pretty sure that this is a monitor sharing problem with Windows and your Video Card/s. I don't really know any sort of sure fire fix, as such, but I would start with uninstalling your video card and drivers and disconnect extra monitors, mabey remove them from your device manager, reinstall whichever vid card you want to test and then bring in your monitors one by one.

If this was a particular type of file, say MOV, then you'd be looking into QT, or codecs, etc...but since this is every file, this is more of a hardware issue, in my experience,

What does your 'Vegas has to close' crash window, (expand w/the option button that gives the detailed info before actually hitting OK and closing.)....Take a screen capture if possible.

Thanks for the thoughts! I spent today and yesterday wiping my entire computer clean to still no result. I do not have any monitors, just one laptop. It is weird how it worked one day with all files and then all video files shuts it down

I would expand the info but whenever i import media, it had a loading circle, then just shuts down with no error window or "vegas has to close" window, just closes everything in a beat