Audio distortion

daniel-s7451 wrote on 11/4/2021, 10:26 AM

On playback from timeline audio is intermittently distorted. Winding back and replaying is okay.

Vegas Pro 18 also crashing regularly.

Last changed by daniel-s7451

.DanDevice name    Dan-PC
Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz   3.40 GHz
Installed RAM    16.0 GB
Device ID    6A5833A6-196E-4B0E-B256-26DF52603A31
Product ID    00330-80000-00000-AA020
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

Edition    Windows 10 Pro
Version    21H1
Installed on    ‎9/‎22/‎2021
OS build    19043.1237
Experience    Windows Feature Experience Pack 120.2212.3530.0
 

Comments

daniel-s7451 wrote on 11/4/2021, 10:42 AM

 

New computer

Device name    DESKTOP-8TDST5M
Processor    Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz   2.90 GHz
Installed RAM    16.0 GB (15.7 GB usable)
Device ID    A30CCDEC-75DB-423D-880E-FC88D3FB8C76
Product ID    00325-81926-68949-AAOEM
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

Last changed by daniel-s7451 on 11/4/2021, 10:44 AM, changed a total of 1 times.

.DanDevice name    Dan-PC
Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz   3.40 GHz
Installed RAM    16.0 GB
Device ID    6A5833A6-196E-4B0E-B256-26DF52603A31
Product ID    00330-80000-00000-AA020
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

Edition    Windows 10 Pro
Version    21H1
Installed on    ‎9/‎22/‎2021
OS build    19043.1237
Experience    Windows Feature Experience Pack 120.2212.3530.0
 

j-v wrote on 11/4/2021, 11:27 AM

Are you able to give screenshots of
- Options/Preferences/Video,
- Options/Preferences/File I/O and
- Help/ Check for Driver Updates?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 21H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti, Intel HD graphics 630
Laptop  :Asus EVO37T, W10 home version 21H2, CPU i7-10875H, 16 GB RAM, Intel UHD Graphics + NVIDIA GeForce RTX 2070. VP 17,18,19 and VMS PL 17 are installed, all latest builds, both Nvidia GPU's have driver version 472.47 Studiodriver. both Intel GPU's have
driver:  30.0.9864
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

rraud wrote on 11/4/2021, 11:41 AM

Does the 'distortion' happen randomly or at a specific point Any audio plug ins? Does it happen with different file types, including PCM <.wav> ? Is the distortion present when you render a project?

You could try resetting VP and clearing the cache, which has been known to remedy a lot of audio (and video) issues.

vkmast wrote on 11/4/2021, 11:44 AM

The full resetting instructions. Follow closely.

Musicvid wrote on 11/4/2021, 12:15 PM

What audio driver is chosen in Options->Preference->Audio Device ?

What audio drivers are available in that list?

daniel-s7451 wrote on 11/4/2021, 12:23 PM

Microsoft Sound Mapper

.DanDevice name    Dan-PC
Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz   3.40 GHz
Installed RAM    16.0 GB
Device ID    6A5833A6-196E-4B0E-B256-26DF52603A31
Product ID    00330-80000-00000-AA020
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

Edition    Windows 10 Pro
Version    21H1
Installed on    ‎9/‎22/‎2021
OS build    19043.1237
Experience    Windows Feature Experience Pack 120.2212.3530.0
 

daniel-s7451 wrote on 11/4/2021, 12:28 PM

Oh, also offered, Direct Sound Mapper and Windows Classic Wave Driver

Last changed by daniel-s7451 on 11/4/2021, 12:29 PM, changed a total of 1 times.

.DanDevice name    Dan-PC
Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz   3.40 GHz
Installed RAM    16.0 GB
Device ID    6A5833A6-196E-4B0E-B256-26DF52603A31
Product ID    00330-80000-00000-AA020
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

Edition    Windows 10 Pro
Version    21H1
Installed on    ‎9/‎22/‎2021
OS build    19043.1237
Experience    Windows Feature Experience Pack 120.2212.3530.0
 

daniel-s7451 wrote on 11/4/2021, 12:31 PM

Does the 'distortion' happen randomly or at a specific point Any audio plug ins? Does it happen with different file types, including PCM <.wav> ? Is the distortion present when you render a project?

You could try resetting VP and clearing the cache, which has been known to remedy a lot of audio (and video) issues.

It's random. Can play a section of audio with distortion, rewind and play the same section and it's clean.

.DanDevice name    Dan-PC
Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz   3.40 GHz
Installed RAM    16.0 GB
Device ID    6A5833A6-196E-4B0E-B256-26DF52603A31
Product ID    00330-80000-00000-AA020
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

Edition    Windows 10 Pro
Version    21H1
Installed on    ‎9/‎22/‎2021
OS build    19043.1237
Experience    Windows Feature Experience Pack 120.2212.3530.0
 

rraud wrote on 11/4/2021, 2:37 PM

Have you tried audio only playback? Mute the video tracks. A codec or plug-in may be be drawing excessive system resources that affects the sound.

Try the 'Windows Classic Wave Driver'. ..though the Sound Mapper is usually trouble free as well. Have you tried experimenting with playback buffer settings? ('Audio device' menu)

Is Sound Forge Audio Studio 14 or 15 installed by any change, There have been reports of intermittent distortion that affects audio playback in general, besides SF-AS. As I recall deleting a registry entry will fix it.

daniel-s7451 wrote on 11/4/2021, 2:53 PM

Getting audio with Classic Wave Driver. Quality of playback much improved. Replaced speakers with computer and have been disappointed with sound. Seem much better now. Many thank rraud! Your a prince.

.DanDevice name    Dan-PC
Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz   3.40 GHz
Installed RAM    16.0 GB
Device ID    6A5833A6-196E-4B0E-B256-26DF52603A31
Product ID    00330-80000-00000-AA020
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

Edition    Windows 10 Pro
Version    21H1
Installed on    ‎9/‎22/‎2021
OS build    19043.1237
Experience    Windows Feature Experience Pack 120.2212.3530.0
 

daniel-s7451 wrote on 11/4/2021, 2:56 PM

BTW have Steinberg UR 22 MkII audio interface. If that makes any difference.

.DanDevice name    Dan-PC
Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz   3.40 GHz
Installed RAM    16.0 GB
Device ID    6A5833A6-196E-4B0E-B256-26DF52603A31
Product ID    00330-80000-00000-AA020
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

Edition    Windows 10 Pro
Version    21H1
Installed on    ‎9/‎22/‎2021
OS build    19043.1237
Experience    Windows Feature Experience Pack 120.2212.3530.0
 

daniel-s7451 wrote on 11/4/2021, 3:02 PM

Sorry, doing it again.

.DanDevice name    Dan-PC
Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz   3.40 GHz
Installed RAM    16.0 GB
Device ID    6A5833A6-196E-4B0E-B256-26DF52603A31
Product ID    00330-80000-00000-AA020
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

Edition    Windows 10 Pro
Version    21H1
Installed on    ‎9/‎22/‎2021
OS build    19043.1237
Experience    Windows Feature Experience Pack 120.2212.3530.0
 

Musicvid wrote on 11/4/2021, 11:12 PM

@daniel-s7451

Direct sound surround mapper is your onboard ASIO driver. Suggest you try it and see if it improves your situation.

rraud wrote on 11/5/2021, 9:27 AM

Try your PC's integrated soundcard interface to see if the UR 22 is the root of the problem. The has been some reports of issues with Steinberg hardware in general in the Sound Forge forum,

Helmut-Reinelt wrote on 11/26/2021, 1:38 PM

After setting up my new workstation I have a similar and quite strange problem: There are heavy crackling sounds when playing from the timeline. This happens only with certain files while the other ones play absolutely clean. When I mute their videotrack only the crackling is gone... Putting them in a different track doesn't help. Even when I start a new project and import them as the only files the same crackling happens.

And yes: All of the files in the timeline are from the same camera, date and session. So it doesn't seem to be an codec related issue.
And no: This happens in no other editing or player software. For me it is quite obviously a Vegas related issue.

Here's my config:
CPU: AMD Ryzen 7 5700G
MB: Gigabyte B450M S2H V2
GFX: NVIDIA GeForce RTX 2060 OC 6GB
Audio: Realtek High Definition Audio

Thanks for help!

vkmast wrote on 11/26/2021, 1:57 PM

As @Helmut-Reinelt has made a separate post on his related issue, regarding it please continue in that thread here: https://www.vegascreativesoftware.info/us/forum/vegas-18-19-crackling-sounds-with-certain-videofiles--132966/

(CR #3: "Cross posting, i.e. spreading around the same entry in multiple categories, should be avoided.)