Constant crashes, system lockups, triple monitor issues, GPU resets.

Tony-M78 wrote on 2/29/2020, 6:56 PM

Hi everyone. I'm at my wits end with this program now I really am. This is the last bit of patience I have with it, coming on here to ask for every bit of help regarding fault finding and fixing it before I give in and go to Adobe Premier.

 

I've been in here a few times prior to this with several problems that never got fixed, regarding the crashes and bad preview window performance. But now it's gotten so bad it's causing massive system issues and lockups even just launching the program and importing a video for a project. I've no idea where on earth to start here so I'm genuinely asking for some guidance as to what you need in detail so we can try and get to the bottom of it.

 

Firstly I can write here system specs:

Windows 10 home x64 (build version 18363)

Nvidia 1080ti (driver version 442.50)

6950x I7 10 core 20 thread CPU running at 4.3GHz

Asus Rampage V Extreme motherboard (Firmware version 4101)

16GB DDR4 3600mhz Corsair memory running at 3000mhz

Samsung 850 EVO SSD

Monitors - Triple Gigabyte Aorus 1440p 144hz IPS

Superflower 1200w Platinum PSU

System is completely water cooled in custom loops.

 

Recording & Editing

GoPro Hero 7 recording at 4k60 HEVC

Sony Vegas Pro 17 (build version 421)

 

So what happens is. As soon as I import any sort of video clip, after a few moments the program just hangs, I get the spinning little disc then the error reporting screen shows. Other times the videos in my project window show as media offline which generally means the program has become unresponsive again. I get this type of crash maybe a dozen or so times an evening, each time I submit an error report when the window appears. I then relaunch the program and use Sony Vegas built in project recovery to get back into the project hopefully somewhere close before the crash then try again for 5 or 10 minutes before the next crash.

But now this weekend, the issues are going far beyond that. Within a few minutes of opening up the program and importing my first video clip for the project or loading a project, the whole system goes into absolute meltdown. My triple monitors all start losing signal as Sony Vegas becomes unresponsive, they flick back on, then flick off, flick on and flick off. Then 2 of the monitors just stay in standby mode with a display now only on one screen. The nvidia graphic driver just stops working completely so I'm now just essentially using a windows driver, the system doesn't even recognise my 1080ti GPU. The whole system gets really laggy. The only way I can get it out of this state is to shut down and restart, and then re-enable my Nvidia Surround once again.

I've tried to look to see if there are any issues with my OS by running system scans and repairs but all looks absolutely fine. I've uninstalled and reinstalled graphic driver multiple times, each time using deep cleaning to remove all traces. I've checked everything else in my system is up to date. The only time I run into any system stability is when I open up Sony Vegas 17. I spend 5 to 10 hours a day on this system working, gaming, doing all sorts of tasks with absolutely zero issues elsewhere.

 

Please can you help me figure this out. I've thought of doing a complete system reinstall, but if I go through that whole process and the problems persist, then I've completely wasted alot of time getting the PC back to how it was. Maybe we can try and see where the problem is in logs or such.

 

 

Comments

Musicvid wrote on 2/29/2020, 8:11 PM

First, download and install the latest Studio drivers for your graphics.

If that doesn't work entirely, run this diagnostic:

  • Disable "Gpu acceleration of video processing" in preferences.

Another approach is to start here:

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

But you already know that, per your previous post:

https://www.vegascreativesoftware.info/us/forum/very-choppy-video-preview-terrible-performance-on-beast-of-a-pc--118507/

Are you still trying to load GoPro 4k 60p HEVC on your timeline without benefit of proxies? If so, best of luck, you are pretty much on your own.

Chief24 wrote on 2/29/2020, 10:14 PM

Well, first thought, Mine naturally, would be you should "Undo" the overclock on your system, as video editing is one of the more "extreme" processes a computer needs to undertake, and as a previous IT guy (hardware related issues), sounds like you got something over-heating or incorrectly set on your system.

Second, as was mentioned by @Musicvid is to install the Studio Drivers, foregoing those "gamer" drivers; current Studio is 442.19, which I am running for my Founder's Edition RTX 2070, and also my GTX 1080.

Oh, and exactly which system are you having the issue(s) with? The post noted above concerning this had you using a i7-8700K and Vega 64. Now, you have an i7-6950x with a 1080Ti. Or, is it both systems? I actually have an i7-6800K cooled by a beQuiet Dark Rock 4 Air Cooler with the aforementioned GTX 1080, only running MAGIX Vegas Movie Studio 16, and have had no issues from either of my 2 GoPro Hero Black 7's & Hero 6 Black (with 4K 60p HEVC), Hero 5 Black , Sony FDR AX-53 & AX-33 (XAVC-S 4K 29.970p @100 Mbps) and either prior Transcoding to Cineform or Grass Valley (either using Movie Studio or DaVinci Resolve 16), or using the included proxies within Movie Studio or MAGIX Vegas Pro 17 (421) or versions 14/15 Suites prior. And even on either of my two ThreadRipper systems (1950x & 2920x), I still transcode any of the aforementioned cameras' footage, as since my eyes are a bit old these days, Proxies are tough to view. My main rig is the one listed in signature. And all three of my systems are running Windows 10 Pro (1909), with the OS and Applications on a PCI-e drive, with source footage on separate PCI-e SSD's (except the i7-6800K - Samsung 850 EVO SATA III), including a separate drive for any Pre-Renders/Scratch as set in the Preferences or Project Properties. Oh, lets not forget a drive dedicated for Renders as well. The only camera footage I don't have to mess with now is from my Canon 80D, and that I pretty much shoot using the ALL-I .mov container, which would be either 1080p24 or 1080p30, with the bit rate around 90Mbps.

Proxies or Transcoding is your friend!

Self Build: #1 MSI TRX40 Pro Wi-Fi w/3960X (be Quiet! Dark Rock Pro TR4) @ stock; 128GB Team Group 3200 MHz; OS/Apps - WDSN850X PCI-e 4.0x4 4TB, Documents/Extras - WDSN850X PCI-e 4.0x4 4TB; XFX AMD Radeon 7900XTX (24.12.1); Samsung 32 Inch UHD 3840x2160; Windows 11 Pro 64-Bit (24H2 26100.2894); (2) Inland Performance 2TB/(2) PNY 3040 4TB PCI-e on Asus Quad M.2x16; (2) WD RED 4TB; ProGrade USB CFExpress/SD card Reader; LG 16X Blu-Ray Burner; 32 inch Samsung UHD 3840x2160.

VEGAS Pro 20 Edit (411); VEGAS Pro 21 Suite (315); VEGAS Pro 22 Suite (239) & HOS (Happy Otter Scripts); DVD Architect 7.0 (100);

Sound Forge Audio Studio 15; ACID Music Studio 11; SonicFire Pro 6.6.9 (with Vegas Pro/Movie Studio Plug-in); DaVinci Resolve (Free) 19.1.3

#2: Gigabyte TRX50 Aero D w/7960x (Noctua NH-U14S TR5-SP6) @ stock; 128GB Kingston Fury Beast RDIMM @4800 MHz; OS/Apps - Seagate Firecuda 540 2TB PCI-e 5.0x4; Documents/Extras/Source/Transcodes - 4TB WDSN850X PCI-e 4.0x4; 4TB Inland Performance PCI-e 3.0x4; 2TB Inland Performance PCI-e 4.0x4; BlackMagic PCI-e Decklink 4K Mini-Recorder; ProGrade USB SD & Micro SD card readers; LG 32 Inch UHD 3840.x2160: PowerColor Hellhound RX Radeon 7900XT (24.12.1); Windows 11 Pro 64-Bit (24H2 26100.2894)

VEGAS Pro 20 Edit (411); VEGAS Pro 21 Suite (315); VEGAS Pro 22 Suite (239) & HOS; DVD Architect 7.0 (100); Sound Forge Audo Studio 15; Acid Music Studio 11

Canon EOS R6 MkII, Canon EOS R6, Canon EOS R7 (All three set for 4K 24/30/60 Cinema Gamut/CLog3); GoPro Hero 5+ & 6 Black & (2) 7 Black & 9 Black & 10 Black & 11 Black & 12 Black (All set at highest settings - 4K, 5K, & 5.3K mostly at 29.970); Sony FDR AX-53 HandyCam (4K 100Mbps XAVC-S 23.976/29.970)

Tony-M78 wrote on 3/1/2020, 3:20 AM

First, download and install the latest Studio drivers for your graphics.

If that doesn't work entirely, run this diagnostic:

  • Disable "Gpu acceleration of video processing" in preferences.

Another approach is to start here:

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

But you already know that, per your previous post:

https://www.vegascreativesoftware.info/us/forum/very-choppy-video-preview-terrible-performance-on-beast-of-a-pc--118507/

Are you still trying to load GoPro 4k 60p HEVC on your timeline without benefit of proxies? If so, best of luck, you are pretty much on your own.

Good morning.

 

Yes GPU acceleration is disabled in the preferences.

 

It even crashes when I import a screen capture from OBS which isnt 4K HEVC. But yes the larger recorded files I've recorded from the gopro are 4K60 HEVC files, usually just under 4gb per file as the footage I record is usually around 20 minutes so the gopro breaks up into several 4gb files.

What is different with the studio driver compared to the gaming driver? Is the studio driver good enough to game on as I'm using the same rig to do both as it's the more powerful.

 

Thanks again

 

Tony-M78 wrote on 3/1/2020, 3:30 AM

Well, first thought, Mine naturally, would be you should "Undo" the overclock on your system, as video editing is one of the more "extreme" processes a computer needs to undertake, and as a previous IT guy (hardware related issues), sounds like you got something over-heating or incorrectly set on your system.

Second, as was mentioned by @Musicvid is to install the Studio Drivers, foregoing those "gamer" drivers; current Studio is 442.19, which I am running for my Founder's Edition RTX 2070, and also my GTX 1080.

Oh, and exactly which system are you having the issue(s) with? The post noted above concerning this had you using a i7-8700K and Vega 64. Now, you have an i7-6950x with a 1080Ti. Or, is it both systems? I actually have an i7-6800K cooled by a beQuiet Dark Rock 4 Air Cooler with the aforementioned GTX 1080, only running MAGIX Vegas Movie Studio 16, and have had no issues from either of my 2 GoPro Hero Black 7's & Hero 6 Black (with 4K 60p HEVC), Hero 5 Black , Sony FDR AX-53 & AX-33 (XAVC-S 4K 29.970p @100 Mbps) and either prior Transcoding to Cineform or Grass Valley (either using Movie Studio or DaVinci Resolve 16), or using the included proxies within Movie Studio or MAGIX Vegas Pro 17 (421) or versions 14/15 Suites prior. And even on either of my two ThreadRipper systems (1950x & 2920x), I still transcode any of the aforementioned cameras' footage, as since my eyes are a bit old these days, Proxies are tough to view. My main rig is the one listed in signature. And all three of my systems are running Windows 10 Pro (1909), with the OS and Applications on a PCI-e drive, with source footage on separate PCI-e SSD's (except the i7-6800K - Samsung 850 EVO SATA III), including a separate drive for any Pre-Renders/Scratch as set in the Preferences or Project Properties. Oh, lets not forget a drive dedicated for Renders as well. The only camera footage I don't have to mess with now is from my Canon 80D, and that I pretty much shoot using the ALL-I .mov container, which would be either 1080p24 or 1080p30, with the bit rate around 90Mbps.

Proxies or Transcoding is your friend!

Hi there, thanks for taking the time to reply.

 

I have 2 systems. Because I was getting issues on the 8700k, Vega64 system I decided disable my Sony Vegas from that system and move to my other system to see if things improve (6950x, 1070ti). I can assure you its not a heat problem, everything is cooled by water, I've got the system in a custom water loop, temps on GPU never higher than 40c and on CPU never higher than 65 all under extreme load. The system has been benchmarked to the extreme, prime95 for 24h, its 100% stable in every area apart from running Sony Vegas. The CPU will do 4.5ghz but I dial that back to a reasonable 24/7 speed and the same for the GPU.

 

I've several m.2 drives and other SSDs in the system that I use as recording drives, storage drives, games drives etc but thought I should only mention what the main C: drive was.

 

Everyone talks about proxies, but like i was saying to the guy above, my Sony Vegas even crashes when i import a screen capture from OBS of desktop, even a small 30second clip which isnt 4k60 HEVC obviously, and that being the only clip I've tried importing in the project window.

So proxies, what exactly is that? And are the studio drivers ok to game with?

EricLNZ wrote on 3/1/2020, 3:58 AM

Do you really have "Sony" Vegas Pro 17. If so, where did you get it from?

LongIslanderrr wrote on 3/1/2020, 4:31 AM

Ive been posting this for literally 4 months now; dont know why it hasent been added to the "known issues" thread because everyone else just blames something else...

Vegas 17 has a CONFIRMED BUG with HEVC media that the team is still working on. (they are able to reproduce the crash with a project file I sent to the team)

I to get all the system crashes and blank monitor issues you describe if I use anything GPU related and have tried all the studio drivers for the past 6 months.

I use Vegas 16 with all GPU features OFF and render proxies with 0 issues. The codebase of 17 is a MESS.

(private conversation image hidden)

Tony-M78 wrote on 3/1/2020, 4:40 AM

Do you really have "Sony" Vegas Pro 17. If so, where did you get it from?

Yes I do, I'm subscribed to Vegas Pro 365 since August 2019.

Tony-M78 wrote on 3/1/2020, 4:43 AM

Ive been posting this for literally 4 months now; dont know why it hasent been added to the "known issues" thread because everyone else just blames something else...

Vegas 17 has a CONFIRMED BUG with HEVC media that the team is still working on. (they are able to reproduce the crash with a project file I sent to the team)

I to get all the system crashes and blank monitor issues you describe if I use anything GPU related and have tried all the studio drivers for the past 6 months.

I use Vegas 16 with all GPU features OFF and render proxies with 0 issues. The codebase of 17 is a MESS.

(private conversation image hidden)

Hey there. Thank you very much, that is excellent information. I'll be monitoring this post and your post so closely now. Can we keep in touch on this?

LongIslanderrr wrote on 3/1/2020, 4:44 AM

If there is anyway for you to downgrade to 16. I recommend that. 0 issues. For me on 16.

vkmast wrote on 3/1/2020, 4:45 AM

Actually Sony/SCS is not involved since versions 14. They all come from MAGIX where you got your VEGAS Pro 365 subscription from as well.

Tony-M78 wrote on 3/1/2020, 4:52 AM

If there is anyway for you to downgrade to 16. I recommend that. 0 issues. For me on 16.

I'm not sure, I'm on the Sony Vegas 365 program. So you use Vegas 16 and have "GPU acceleration of video processing" enabled in V16? This is what seems to cause most of my issues. When it's off on my system I get a few crashes an hour, but when I turn it to optimal - nvidia corporation geforce gtx 1080ti then the whole system goes berserk.

LongIslanderrr wrote on 3/1/2020, 4:59 AM

1. Is settings you need to render color perfect (no contrast changes) if you render out in XAVC-S Like me.

2. My settings in Vegas 16 that I have absolutely 0 crashes on. Same card as you. 16GB ram.

If you CANT downgrade change you File-IO setting on vegas 17 to use INTEL QSV. That will stop your monitors from blacking out. As for GPU acceleration of video processing you can leave that checked! That just helps preview fps. But not vegas from crashing when using. large amounts of hevc files.

Anxiously awaiting the patch fix for vegas 17.

 

Tony-M78 wrote on 3/1/2020, 5:04 AM

1. Is settings you need to render color perfect (no contrast changes) if you render out in XAVC-S Like me.

2. My settings in Vegas 16 that I have absolutely 0 crashes on.

 

OK thanks for that. I'll try these settings in my Vegas17. In my preferences, Dynamic RAM preview is set to 200 (default) and max number of rendering threads to 32 (default). Is it better to mirror yours?

 

Also, I'm already using the Intel QSV decoder.

 

Amd thank you, you have been a wonderful help.

LongIslanderrr wrote on 3/1/2020, 5:07 AM

Change your file-io to Intel QSV that will stop your monitors/display drivers from crashing.

Tony-M78 wrote on 3/1/2020, 5:57 AM

Change your file-io to Intel QSV that will stop your monitors/display drivers from crashing.

It's already set to Intel QSV, still causes screens to go black, nvidia driver and NVCP stops working when Vegas17 crashes. Absolute nightmare this.

 

Im trying to figure out how I can trial Vegas 16 from on the Magix website for 30 days. I just want to see If I still get this issue before purchasing another version. Vegas 17 already cost me just over £100 for the year back in August.

EricLNZ wrote on 3/1/2020, 5:10 PM

Unlikely as usually only the current version is available for trial.

Kinvermark wrote on 3/1/2020, 6:34 PM

Maybe open a support ticket, and ask them for V16 as a "stop gap" until 17 improves?

bitman wrote on 3/2/2020, 6:23 AM

 

What is different with the studio driver compared to the gaming driver? Is the studio driver good enough to game on as I'm using the same rig to do both as it's the more powerful

Gaming is fine with the studio driver. I game myself with a studio driver. As there is not much info about differences, I assume new studio drivers are code based on the latest gamedrivers, but tested longer, and tested extra on NLE's. In practice they lag the game drivers timewise a bit, but they do contain game bug fixes if you care to read the release notes. Of course sometimes games require a hot fix, due to DLC's or windows updates, in those case it is best to use the latest game ready drivers (or the even a pre-official hot fix driver release).

It would not be beyond the possibility in some rare cases that a game hot fix is will also solve a NLE issue. So experiment with both the latest game ready drivers, hot fixes and studio drivers if experience an issue with NLE.

APPS: VIDEO: VP 365 suite (VP 22 build 194) VP 21 build 315, VP 365 20, VP 19 post (latest build -651), (uninstalled VP 12,13,14,15,16 Suite,17, VP18 post), Vegasaur, a lot of NEWBLUE plugins, Mercalli 6.0, Respeedr, Vasco Da Gamma 17 HDpro XXL, Boris Continuum 2025, Davinci Resolve Studio 18, SOUND: RX 10 advanced Audio Editor, Sound Forge Pro 18, Spectral Layers Pro 10, Audacity, FOTO: Zoner studio X, DXO photolab (8), Luminar, Topaz...

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Tony-M78 wrote on 3/2/2020, 8:39 AM

Thank you guys. I'll raise a support ticket and see what can be done. Maybe they can change my key to a Vegas16 key for the rest of the year until August when my year is up. Or just try and get a refund for the time I wont be using Vegas17 and put it towards Vegas16 from Amazon or something.

 

I really need to trial Vegas16 for 30 days ideally.

vkmast wrote on 3/2/2020, 9:02 AM

See if you can get the trial working by downloading here, section 6.

Tony-M78 wrote on 3/2/2020, 10:01 AM

See if you can get the trial working by downloading here, section 6.

Oh brilliant, thank you.