I have my License number which I can directly copy from the Magix "Product info" page. However, when trying to re-install Sony Movie Studio 13 on a new PC, it will not recognize my license. I tried with, and with-out, hyphens. I assume that I must contact support. However, I cannot find any way to contact Support to reset my installation count or clear my old info.
I am stuck. Any help is appreciated. Thanks in advance.
I have my License number which I can directly copy from the Magix "Product info" page.
On that page are no real license numbers.Therefore you have to go to Your Magix Account on this page :https://www.magix.com/us/support/my-service-center/
What exactly is the error message you get?
Tech question:
https://www.vegascreativesoftware.info/us/support/article/how-do-i-contact-technical-support--1513/
(Please note that this link mentions magix.info which is for MAGIX line of products. You need to regard it only as general advice on how to proceed when making a support request. The process is similar but you need VEGAS Support if you have a VEGAS product.)
A link to a user-created tutorial video for VEGAS Support is here https://www.vegascreativesoftware.info/us/forum/ask-support-advice--120281/
Sales question:
If you have a VEGAS product (Pro or Movie Studio) bought from the website's Online Shop, try https://www.vegascreativesoftware.info/us/support/interview/
> Order/Delivery/Payment. Click on until you get to submit a Support request.
You can double check your Sony MSP 13 serial number here (You will need your old Sony site password).
As @Musicvid suggests, log in to your account at https://www.sonycreativesoftware.com/myaccount/home and go to mysoftware there. It still shows SCS software Serial Numbers there.
To reset your installation count, try contacting Online Live Chat, please see the comment here.
And be sure not to mix the basic and Platinum versions when you download/install. The S/Ns are different.