Hello, after re-installation of Movie Studio 16.0 build 175 (64bits) in a new PC, when I try to open some files (not all , seems to be only with big files) I got the unmanaged exception error and the program aborts. Fault module C:\windows\system32\KERNEL BASE.dll
Can you help, please?
I'm using Windows 10 home with Nvidia 1030 GPU.
??? comments??
Yes. Kindly stop double posting.
@Alfpoco
This is a userforum and the possible help is from other users.
To start helping we need a lot more info as
- type of project
- MediaInfo of the sourcefiles that give that error.
Start here to give that Information
Thanks for your recommendations. here after more detail:
Regarding the project (.vf).. it was prepared more than 1 year ago with another PC. The footage should be MP4 or m2ts recorded with a Sony camera (HDR-PJ810). I can't give more detail because i can't open the file and it was save some time ago.
The project file is around 483Kb and was created in November 2020 with Movie Studio 16.0 however I don't know the build as my old PC crashed and is out of service!.
Thanks to let me know if you need more detail.
Thanks for your recommendations. here after more detail:
Regarding the project (.vf).. it was prepared more than 1 year ago with another PC. The footage should be MP4 or m2ts recorded with a Sony camera (HDR-PJ810). I can't give more detail because i can't open the file and it was save some time ago.
The project file is around 483Kb and was created in November 2020 with Movie Studio 16.0 however I don't know the build as my old PC crashed and is out of service!.
Thanks to let me know if you need more detail.
To complete my post, I have already uninstalled and reinstalled the GPU driver and same for Movie Studio following recommendation found in another post of this forum. Nothing has changed.
Thanks for the Info that was not complete.
You did not gave the MediaInfo.
For the right use you have to follow this tutorial.
Further are you not using the best drivers for that GPU because better is to use the Studio driver for that GPU in Vegas and not the game driver.
Better than un-/installing Vegas is to reset that program following exactly this tutorial
here below 1 example of each type of file (MP4 and m2ts) as long as i can remember i'd used only m2ts but i'm not sure:
General Complete name : D:\Mis Documentos\Mis Videos\Captures\2019\MAH03906.MP4 Format : MPEG-4 Format profile : Sony PSP Codec ID : MSNV (MSNV/mp42/isom) File size : 12.1 MiB Duration : 34 s 535 ms Overall bit rate mode : Variable Overall bit rate : 2 950 kb/s Encoded date : UTC 2019-11-23 22:54:54 Tagged date : UTC 2019-11-23 22:54:54 Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : Main@L4 Format settings : CABAC / 2 Ref Frames Format settings, CABAC : Yes Format settings, Reference frames : 2 frames Codec ID : avc1 Codec ID/Info : Advanced Video Coding Duration : 34 s 535 ms Bit rate mode : Variable Bit rate : 2 819 kb/s Maximum bit rate : 16.0 Mb/s Width : 1 280 pixels Height : 720 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 29.970 (30000/1001) FPS Standard : NTSC Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.102 Stream size : 11.6 MiB (96%) Encoded date : UTC 2019-11-23 22:54:54 Tagged date : UTC 2019-11-23 22:54:54 Color range : Limited Color primaries : BT.709 Transfer characteristics : xvYCC Matrix coefficients : BT.709 Codec configuration box : avcC Audio ID : 2 Format : AAC LC Format/Info : Advanced Audio Codec Low Complexity Codec ID : mp4a-40-2 Duration : 34 s 517 ms Bit rate mode : Constant Bit rate : 128 kb/s Channel(s) : 2 channels Channel layout : L R Sampling rate : 48.0 kHz Frame rate : 46.875 FPS (1024 SPF) Compression mode : Lossy Stream size : 538 KiB (4%) Encoded date : UTC 2019-11-23 22:54:54 Tagged date : UTC 2019-11-23 22:54:54
General ID : 0 (0x0) Complete name : D:\Mis Documentos\Mis Videos\Captures\2019\20191123231619.m2ts Format : BDAV Format/Info : Blu-ray Video File size : 40.0 MiB Duration : 20 s 523 ms Overall bit rate mode : Variable Overall bit rate : 16.4 Mb/s Maximum Overall bit rate : 18.0 Mb/s Recorded date : 2019-11-23 23:16:19+02:00 Writing application : Sony HDR-PJ810 Video ID : 4113 (0x1011) Menu ID : 1 (0x1) Format : AVC Format/Info : Advanced Video Codec Format profile : High@L4 Format settings : CABAC / 2 Ref Frames Format settings, CABAC : Yes Format settings, Reference frames : 2 frames Format settings, GOP : M=2, N=15 Codec ID : 27 Duration : 20 s 454 ms Bit rate mode : Variable Bit rate : 15.3 Mb/s Maximum bit rate : 16.0 Mb/s Width : 1 920 pixels Height : 1 080 pixels Display aspect ratio : 16:9 Frame rate : 29.970 (30000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Interlaced Scan type, store method : Separated fields Scan order : Top Field First Bits/(Pixel*Frame) : 0.245 Stream size : 37.2 MiB (93%) IrisFNumber : 4.000000 Audio ID : 4352 (0x1100) Menu ID : 1 (0x1) Format : AC-3 Format/Info : Audio Coding 3 Commercial name : Dolby Digital Codec ID : 129 Duration : 20 s 544 ms Bit rate mode : Constant Bit rate : 448 kb/s Channel(s) : 6 channels Channel layout : L R C LFE Ls Rs Sampling rate : 48.0 kHz Frame rate : 31.250 FPS (1536 SPF) Compression mode : Lossy Delay relative to video : -67 ms Stream size : 1.10 MiB (3%) Service kind : Complete Main Text ID : 4608 (0x1200) Menu ID : 1 (0x1) Format : PGS Codec ID : 144 Duration : 19 s 955 ms Delay relative to video : -67 ms
other info will follow...
j-v wrote on 5/4/2021, 12:23 PM
That 's it: your sourcefiles.
Since the latest Windows 10 update all latest Vegas Programs do have problems to load that kind of files with more audio channels than stereo. For the latest Vegas programs the developpers are making fixes.
Read this message by VegasDerek:
"We are working hard to get a fix out for this problem in both VP 18 and VP 17 (along with VMS 17 and VMS 17 Platinum). We hope to have this delivered within the next 2 or 3 weeks. I know that seems a bit slow and quite a long time to wait, but coordinating updates for 4 different applications at the same time is a bit tricky and is creating a massive backlog for our QA team as they verify these releases. We are working as quickly as possible to resolve this for all of you."
Sadly enough not VMS 16, so at the moment your only solution is trying to delete the latest Windows Updates, but it is only for a short time (a few weeks) after which the updates will install again.
Other possibilities are
- use only your files when they have stereo sound
- upgrade to a higher Vegas version
Thank you for your answer.. I understand, there is not urgence then i can wait a little bit.
If it can help, when I try to add a media MP4, it works. However, as soon as I select an m2ts file not even open, Vegas abort with the following error
Problem Description Application Name: Movie Studio Platinum Application Version: Version 16.0 (Build 175) Problem: Unmanaged Exception (0xe06d7363) Fault Module: C:\Windows\System32\KERNELBASE.dll Fault Address: 0x00007FFFBD3D4B89 Fault Offset: 0x0000000000034B89 Fault Process Details Process Path: C:\Program Files\VEGAS\Movie Studio Platinum 16.0\MovieStudioPlatinum160.exe Process Version: Version 16.0 (Build 175) Process Description: Movie Studio Platinum Process Image Date: 2019-12-10 (Tue Dec 10) 18:34:48
This confirm your remark.
Thanks again.. hoping a new release will be ready quickly.
Then, if I well understand VMS 16 is dead...and I can't be sure that VMS 17 works...I'm not very happy...