Vegas 19 Pro Primatte Studio Activation Issue

Carmen-Mazza wrote on 4/24/2022, 4:50 PM

What serial number are you talking about? There is no serial number in my post!

Musicvid wrote on 4/24/2022, 4:51 PM

Sorry I misread. My allergies made me do it.

We may not be able to help with your registration question. Customer Service is at the "Support" link at the top of this page.

Carmen-Mazza wrote on 4/24/2022, 5:22 PM

I just put in a support ticket. Thanks.

vkmast wrote on 4/25/2022, 2:00 AM

https://www.magix.com/int/terms-and-conditions/

Please note in section I. § 3 Cancellation policy: email shop@magix.net

Note though:"Only for consumers who are habitually resident in a state that is a member of the EU or the EEA, this § 3 applies."

Reyfox wrote on 4/26/2022, 3:52 AM

"I have products installed on my computer that use BCC 2022. When I try to install the software for the Primatte Studio version I received with Vegas Pro 19 Pro It wants me to uninstall the BCC 2022 because only one version of BCC can be installed at a time. (which is stupid!) How do I get around this and have both versions installed or give me a license for Primatte Studio for BCC 2022. If that is not possible then I would like a refund and I will go back to Vegas Pro 19 Edit."

Your complaint is with the way Boris handles this. It's been that way "forever". A few years ago, I went with Continuum Complete to avoid all of this hassle, got a ton more plugins, buy Vegas Edit and the upgrade Continuum Complete each year (if you want to) is reasonable, especially around Black Friday. If I were you, I'd contact Boris sales directly and explain the situation to them. You never know what they might offer you to upgrade to the full Continuum 2022 package.

lan-mLMC wrote on 4/26/2022, 5:05 AM

That means BorisFX wants you to upgrade BorisFX Continuum Complete. You need to chat with them and explain the situation, they will give you a good offer.

Dexcon wrote on 4/26/2022, 5:23 AM

Just to add to the above suggestions from Reyfox and lan-mLMC, the following is part of a reply on BorisFX's forum 2 years ago from a BorisFX team leader about the same issue (BCC Units from different versions):

If you do want to maintain the older bundled units along with newer bundled units of Continuum or Sapphire please contact our Sales team to discuss options:
https://borisfx.com/store/contact-us/ 11

BTW, BorisFX currently have a sale on until 29 April as per this thread.

Though the BCC Suite is not inexpensive, it does have the advantage of a 12 months support and update plan which means that all updates and even new versions of BCC Suite released during that 12 months period is available to you at no extra cost. This does not apply to BCC Units such as the ones that come with Vegas Pro or ones bought individually from BorisFX.